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LogicMonitor

LogicMonitor

Overview

What is LogicMonitor?

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

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Recent Reviews

New LM Customer Experience

8 out of 10
June 20, 2023
We use LM in our organization to monitor a global network of 500+ windows and Linux servers. We have a small server team so we need the LM …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Enterprise

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Cloud

Website Monitoring

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Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logicmonitor.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is LogicMonitor?

LM Envision is a SaaS-based unified observability platform that enables digital enterprises to adopt a cloud-ready operating model for meeting key business demands. LM Envision provides clarity across hybrid enterprise IT, brings diverse IT and development teams together to solve complex problems, and enables IT to innovate faster while improving operational efficiency to the critical IT services they deliver.

LM Envision aims to offer an alternative to the tool sprawl that exists in many organizations today. By leveraging a platform that enables collection, analysis, contextualization insights and exploration of observability data across traditional and modern environments, it helps IT teams to remove the blind spots that come from siloed monitoring tools. And it enables IT teams to rally around a platform that offers a “single source of truth” to quickly triage and resolve problems, leverage AIOps to spot performance trends, and shift their time and investment from operation tasks to work that drives innovation for the enterprise.

LogicMonitor Features

  • Supported: Infrastructure Monitoring
  • Supported: Network Monitoring
  • Supported: Cloud Monitoring
  • Supported: Logs
  • Supported: Server Monitoring
  • Supported: Remote Monitoring
  • Supported: AIOps (data forecasting, root cause analysis, dynamic thresholds)
  • Supported: Database Monitoring
  • Supported: Container Monitoring
  • Supported: Synthetic Website Monitoring
  • Supported: APM
  • Supported: Storage Monitoring
  • Supported: Virtual Machine Monitoring
  • Supported: Configuration Monitoring
  • Supported: Topology Mapping
  • Supported: Customizable Dashboards
  • Supported: Alert Escalation Chains
  • Supported: Reporting
  • Supported: Alerting
  • Supported: 24x7 Live Technical Engineer Support

LogicMonitor Screenshots

Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.

LogicMonitor Videos

LogicMonitor helps Abrigo maintain 99.99% uptime
GCISD accelerates digital transformation with LogicMonitor
who is LogicMonitor?
Carrier partners with LogicMonitor in path to unified observability

LogicMonitor Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

Datadog, PRTG Network Monitor, and Dynatrace are common alternatives for LogicMonitor.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of LogicMonitor are from Mid-sized Companies (51-1,000 employees).

LogicMonitor Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)41%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(311)

Attribute Ratings

Reviews

(26-50 of 162)
Companies can't remove reviews or game the system. Here's why
November 21, 2022

Highly Recommend

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding Process
  • Technical Support
  • Project Planning
  • Transparency throughout the implementation
  • Calling to resolve queries rather than using email / mavenlink
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It monitors all the devices in organization
  • Best part is the log analysis which is way ahead from it's competition
  • APM are also the best to use
  • LogicMonitor tells us the average collected data for the last minute, while this seems to be a good value to look on, sometimes it's not a good idea to get those data and analyse them.
  • It should show the threshold reached while monitoring and keep that data as static to make other understand from the graph that the surge happened in the last minute.
  • A good mobile application is what we need currently from LogicMonitor, as this is now the era of mobiles.
  • To access the data from mobiles, LogicMonitor should build a robust network and access control system so that organizations can provide access to employees without even thinking of breaching the system security.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Network monitor works pretty well.
  • SQL Server alerts are accurate and detailed.
  • You can personalize and categorize all the different servers.
  • Training videos for SQL Server for example, some errors are difficult to solve.
  • When you disable an alert, it disappears for a short time, and then it is activated it comes again.
  • Sometimes it is needed to have a guide to solve the issues reported by LogicMonitor.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Generate client-facing reports
  • Flexibility on monitoring and alerting
  • Generate graphs from raw data
  • GUI can look overwhelming
  • Easier time browsing through folders
  • More support documents
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Clean Interface
  • Easy to navigate
  • Robust API documentation
  • Integrates with ServiceNow well
  • Graphs are older
  • Could be easier to integrate graphs, widgets, and dashboards with a third-party website
  • The ServiceGraph Connector seems a bit narrow in scope
November 18, 2022

Great monitoring Tool!

Sean Sellars | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Monitoring and notifying on changes of network connections
  • Monitoring the physical health of servers
  • Monitoring uptime of web servers
  • Training material could be a bit more detailed
  • Perhaps a Dark Mode in Web Portal
  • Extra steps are required when setting Scheduled downtime on collectors (Have to drill down to settings, collector)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting of SLAs
  • Alerting and threshold adjustments for criticality of alerts
  • Graphs for past performance and anomaly detection
  • Trending for future performance and capacity planning
  • Make it simple
  • Ops Notes is not per resource
  • Certificate expiry tracking could be useful
  • Synthetic monitoring of websites
October 11, 2022

LogicMonitor Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use thanks to the modern user interface.
  • Very little technical troubleshooting needed. Everything just works.
  • Monitored data is stored up to two years.
  • Mass editing.
  • No dark theme.
  • Mobile app could be better.
Doug Hoover | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Very good 'out of the box' metrics and thresholds for alerting (often no fine-tuning needed).
  • LogicModules provide abilities to monitor a wide variety of systems/software.
  • Ability to write your own LogicModules or scripting to collect custom metrics.
  • Sometimes difficult to understand how/why alerts get generated due to the relationship between thresholds (sometimes defined at different levels), alert rules, and escalation chains.
  • Some aspects of the user interface/layout aren't always completely intuitive.
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Monitor Infrastructure and Networking gear
  • Unified observability of all managed environments
  • Custom monitoring of company-specific data I.E if it's a book store you can monitor the number of books sold in a day/week/month via SQL(JDBC) queries.
  • Customer support is AMAZING! So fast and always has the answers
  • Topology mapping can be difficult to master
  • Topology mapping could include netflow data
  • Topology mapping could include throughput of the interfaces in the map
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • LogicMonitor supports a wide range of technology products and services
  • LogicMonitor's reliability has been far higher, and its administrative burden far lower than previous generations of on-premises products that attempt to provide similar functionality
  • LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options
  • LogicMonitor itself is relatively easy to install (note: that does not mean installations need no planning!)
  • LogicMonitor iterates existing features and adds new functionality quickly so it can be hard to keep pace as a customer; particularly if your use case does not demand movement at the same pace.
  • It would be valuable if LogicMonitor was able to find a way to license its various capabilities (LM-Cloud, -Logs, -Services, -Config) that allowed them to be adopted with a more a la carte and/or transient term approach.
June 28, 2022

LogicMonitor

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Breadth of technology
  • Auto discovery
  • Easy to understand graphs and metrics
  • Utilises WMI which is an outdated technology and WINRM coverage is poor.
  • RBAC for alert escalation.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Alert on outages of power and Internet (site availability)
  • Alert on VMware and Microsoft server configuration or performance issues
  • Alert on website outages
  • Needs better out of the box alerting / templates
  • Generates too many repetitive tickets in ConnectWise Manage (working with their support to resolve)
  • Admin portal user interface could be simplified and improved
  • Takes time to fine tune / dial in the alerting
  • Mapping feature is poorly executed (concept is to build a real-time network map)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Rapid Deployment
  • Out of the box threasholds
  • Auto detecting Server/services that need to be monitored with little or no manual configuration
  • LMLogs is a new feature they are working on that lets you correlate event logs with alerts. Great idea but they still have a little ways to go to make it user-friendly.
  • Reporting needs some work. Especially around configuration reporting.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Generate Alerts to Support Team.
  • Support Multiple Types of Equipment.
  • Provided ability to verify status.
  • Required more senior technical knowledge to set up and manage.
  • Not friendly from an outside MSP business arrangement standpoint (scalability) of licenses, etc).
  • Lack of ability to integrate with common MSP tools (E.g. PSA, documentation platform).
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