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LogicMonitor

LogicMonitor

Overview

What is LogicMonitor?

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

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Recent Reviews

New LM Customer Experience

8 out of 10
June 20, 2023
We use LM in our organization to monitor a global network of 500+ windows and Linux servers. We have a small server team so we need the LM …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Enterprise

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Cloud

Website Monitoring

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Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logicmonitor.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is LogicMonitor?

LM Envision is a SaaS-based unified observability platform that enables digital enterprises to adopt a cloud-ready operating model for meeting key business demands. LM Envision provides clarity across hybrid enterprise IT, brings diverse IT and development teams together to solve complex problems, and enables IT to innovate faster while improving operational efficiency to the critical IT services they deliver.

LM Envision aims to offer an alternative to the tool sprawl that exists in many organizations today. By leveraging a platform that enables collection, analysis, contextualization insights and exploration of observability data across traditional and modern environments, it helps IT teams to remove the blind spots that come from siloed monitoring tools. And it enables IT teams to rally around a platform that offers a “single source of truth” to quickly triage and resolve problems, leverage AIOps to spot performance trends, and shift their time and investment from operation tasks to work that drives innovation for the enterprise.

LogicMonitor Features

  • Supported: Infrastructure Monitoring
  • Supported: Network Monitoring
  • Supported: Cloud Monitoring
  • Supported: Logs
  • Supported: Server Monitoring
  • Supported: Remote Monitoring
  • Supported: AIOps (data forecasting, root cause analysis, dynamic thresholds)
  • Supported: Database Monitoring
  • Supported: Container Monitoring
  • Supported: Synthetic Website Monitoring
  • Supported: APM
  • Supported: Storage Monitoring
  • Supported: Virtual Machine Monitoring
  • Supported: Configuration Monitoring
  • Supported: Topology Mapping
  • Supported: Customizable Dashboards
  • Supported: Alert Escalation Chains
  • Supported: Reporting
  • Supported: Alerting
  • Supported: 24x7 Live Technical Engineer Support

LogicMonitor Screenshots

Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.

LogicMonitor Videos

LogicMonitor helps Abrigo maintain 99.99% uptime
GCISD accelerates digital transformation with LogicMonitor
who is LogicMonitor?
Carrier partners with LogicMonitor in path to unified observability

LogicMonitor Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

Datadog, PRTG Network Monitor, and Dynatrace are common alternatives for LogicMonitor.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of LogicMonitor are from Mid-sized Companies (51-1,000 employees).

LogicMonitor Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)41%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(310)

Attribute Ratings

Reviews

(76-100 of 162)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • When we add a device, all of its components/parameters will be discovered automatically and it makes our job easier to pick which parameters that we need to monitor.
  • As it is agentless, with a single collector we can monitor 100+ devices and possibility of customization depending on requirement.
  • Excellent alert tuning and alert routing functionality has been configured.
  • Integration is at its best as we can integrate with third party ticketing tool, mails and we can even send text messages and also voice calls for alerts.
  • It can improve more on collection method time for certain Logic modules and identifying issue using troubleshooter.
  • Need more customization to deploy shell scripts to monitor our Oracle application environments.
  • Always can improve in adding more new type of additional monitoring type to improve of the scope.
January 12, 2021

LM Review

Manishh Arora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Dashboards.
  • Alert Deliveries.
  • Custom DataSources.
  • Integration with AWS, Google Cloud.
  • Mobile Application.
  • Showing Absolute numbers in the dashboards/graph instead doing average/sum.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It is agentless monitoring tool which means from single server we can monitor almost 300 + servers.
  • Installation and setup of LogicMonitor is very easy when compared to other tools available in the market.
  • The report feature of LogicMonitor is too flexible to generate report of custom requirement.
  • It is web based URL access which again saves infrastructure cost.
  • The installation option given in initial stage of adding a server is bit confusing. Would be helpful if suggestion can be provided by LM for which can be chosen for which configuration depending upon number of servers.
  • Devices section is too generalized for categorization and viewing. It would be helpful if it split into two or three more depending upon origin of device like cloud or inhouse data center.
  • There should be a single point of interface where we can see how many devices can still be added to a collector which gives an idea of room of how many servers can still be added.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Support
  • Alerting for host downs / critical issues
  • Calling / texting per chain set
  • Flexibility on when hosts goes into overage
  • No phone support, unless gone through chat and scheduled
  • Newer Meraki monitoring eats up too many license
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Autodiscovery/Autoproperties in LogicMonitor makes adding devices easy.
  • Collector or 'probe' failover is very easy to configure, leading to solid redundancy.
  • The tool allows for easy to build dashboards for effective one stop monitoring.
  • Reporting on historical data is useful for identifying performance trends or issues.
  • Dependencies. I do not like having to use the Mapping feature to get this functionality.
  • Modifying and updating data sources is somewhat cumbersome and could be a bit streamlined.
December 25, 2020

Logic monitor

Mark Pote | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The Dashboards are a very useful feature for wall boards in the office
  • Email notifications to warn of targets being hit
  • Large variety of alerting options
  • Can seem very complex to begin with due to the amount of configuration options
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of configuration.
  • Ease of viewing the data.
  • Robustness of data collected.
  • Alerts page filtering is confusing.
  • Took a bit to get Windows Server service monitoring set up.
  • Haven't found a good way to have LM itself handle proactive remediations without doing something hack-y on escalation chains.
December 18, 2020

The Lowdown on LM

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Tells us if a server is down.
  • Tells us if a network device is down.
  • Tells us if a CPU is near 100% utilization (or any level we define)
  • Tells if disk space is running low.
  • I haven't got any complaints, it's quite robust.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Every minor to minor data point monitoring make it essential for a EPM product high availability.
  • The cross datacenter spread over different location's network connectivity using site to site VPN monitoring.
  • Incredible on sending quickest alerts via mail, LM Dashboard, Pagerduty (Configured 3rd party paging tool).
  • Graphical representation showing every second monitoring.
  • Very easy on configuring new devices and servers.
  • Easy implementation.
  • Email details should be made more new user friendly.
  • And the logs management is very detailed which we liked but need a lite version too for checking just what happened in a single liner.
  • And there should be options to send email only for particular alerts (I am not sure if it already there, but I didn't find it).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automated onboarding.
  • Excellent support staff.
  • Endless monitoring capabilities and features.
  • Detailed and customized reporting and dashboards.
  • Easy scaling options.
  • User interface.
  • Alerts page.
  • Alert descriptions, definitions, etc.
December 14, 2020

LM new implementation

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Drive space alerts.
  • Services not running.
  • Websites down.
  • Servers not responding.
  • High CPU and memory usage.
  • Still in the learning phase but none at the moment.
Joe Jacir | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Very powerful views for Ops teams that need to find root causes quickly.
  • Customizable alerts thresholds and Escalation Chains that work well.
  • Website Monitoring is very robust.
  • Supports Modern Authentication options.
  • Customizable Customer access for Managed Service Providers.
  • Reporting is somewhat difficult to work with to get what you need.
  • Most scripting options requires learning Groovy (might be a pro for some).
  • Web UI can sometimes require refreshing for changes to show up which can be annoying.
December 14, 2020

Customizable Monitoring

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Graphs are very easy to navigate/zoom in/out.
  • Can create custom dashboards.
  • Can pause alerts during maintenance windows.
  • Receive alerts based on predefined thresholds.
  • Mobile version is not great and using the website on phone is nearly impossible.
  • It can be challenging to use the different collectors and JDBC collector has some flaws.
  • The auto-sliding is not working very well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • In-depth database reporting on mount points, luns, etc.
  • Networking reporting. Get alerts on network degrading.
  • Server reporting on server health and status. Uptime.
  • Website links reporting when it is down.
  • Robust app not just for viewing alerts.
  • Additional connectors to work with a wide range of software for automation.
  • More user friendly reporting for end users to understand.
Sam Kemp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Their supported device base is second to none, 9 times out of 10 you probe the device and it knows it.
  • Remote access through the platform is a big one for us as it simplifies access to devices without having to log into VPNs or opening them up to the internet.
  • API integration. This was imperative as we needed to be able to manage and track alerts through our paging and ticket system. Their integrations were easy to set up.
  • I think they could continue to improve the API integration allowing us to attach alerts to a particular customer in our PSA.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Approachability, easy-of-use and flexibility in tuning and organizing.
  • Context-based help, complete online documentation.
  • Out of the box capabilities and community-based contributions to monitoring modules.
  • Very active and helpful support teams.
  • Minimal and lacking SNMP trap support.
  • Windows OS monitoring requires Windows OS collectors.
  • No on-prem option (SaaS only).
December 14, 2020

Ease of use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Infrastructure monitoring out of the box
  • Good integration with ITOM module of ServiceNow
  • Easy Learning curve, and ease of use.
  • Synthetic transaction monitoring
  • Application performance monitoring.
  • Fedramp certification.
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