Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire …
Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
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Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.888%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
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LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
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What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
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What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
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- Competitors
- Tech Details
- Downloadables
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What is LogMeIn Rescue by GoTo?
Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
Rescue + Mobile - Where support gets done.
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.
Reviewers rate Centralized management dashboard highest, with a score of 9.8.
The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(390)Attribute Ratings
Reviews
(26-50 of 181)Companies can't remove reviews or game the system. Here's why
December 08, 2022
Rescue rescued me
I've often used Rescue as a way to remote in to a client's computer either for assistance with software issues, or to help them navigate sites. It's fairly easy to use, although some of my customer's have had issues with me remoting in because they were not familiar with the software.
- Remote log in to customer's computer to help navigate issues they're having
- Easy going log in if the customer is familiar with how to use the application
- Using a chat window to communicate with the customer if phone service isn't an option
- It can be difficult for customer's to use if they've never used a remote software before
- When working with/on customer systems, sometimes they're hesitant to download an .exe file due to spam
December 08, 2022
Rescue is an invaluable tool especially with the increase of work-at-home environments.
We use rescue to take control of our customer's machines to facilitate installations as well as diagnosing/repairing software issues. We also use it to gather data and screen shots for development purposes as well as view demonstrations of what the customers are looking for when requesting features or new functionality. This also comes in handy when handling general tech issues with my colleagues since most of us work from home.
- Remote control of customer desktops
- Reconnect after a reboot
- File transfer speeds are slow
- Reconnecting after rebooting can be tricky
- Sometimes customers can be confused as to the next step after downloading the executable.
November 30, 2022
The support savior
It is essential. I couldn't possibly envision doing my job properly without it. Before this software, I used to drive to my peers' locations and help them out of jams; now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. It is used by the IT department, including all internal user-facing teams. The tool is a time saver, easy to use, and very user-friendly. It helps in addressing remote troubleshooting issues or cases professionally and efficiently. It also helps improve business.
- Remote to end users system.
- End to End file sharing.
- Chat window during remote session.
- And session connectivity irrespective of restarts and network disconnections.
- Stability and compatibility.
- More efficient and user friendly UI for technicians
- Auto launch of LogMeIn session after sharing the link or code
- Calling and recording feature can be implemented
November 29, 2022
Rescue Helps You to Rescue Your Non-IT Employees from a Chaotic IT Experience. Makes Things Easy When an Expert Takes Over Your Computer!
We use the Rescue remote control application to take control of the end user's computer and provide remote support for any software-related difficulties or requests. It's highly practical and easy to use; all you have to do is email the link or instruct the customer to visit a rescue URL, exchange the code, and in less than 4 minutes you can connect to their devices and view what they see in real time from their end.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.
- Real time connection
- You can toggle between multiple screens
- File transfer
- Display Computer details & up-time
- You can add drawing on screen like Zoom
- Shortcut commands in the menu bar to easy access Windows features such as "add/remove programs". "Windows explorer".
November 09, 2022
Rescue the practical tool for remote support
We use rescue for remote support of our users who are on remote sites. We have branches at sites more than 100 KM away and it is not easy for us to travel to them when they have problems with their installed applications or their machine. With Rescue we work in 2 ways, our users can via a calling card call us for an intervention or we guide them through a link to give us access to their computers
- Take control with admin access to a remote desktop
- Integration of external technician
- Use calling card to initiate an intervention at client side
- Integrate the possibility to manage the different assets (Computers/SmartPhone) of the network via an install client. The client will allow to recover the information of all the machines of the network for a better management
November 01, 2022
Rescue is a great tool to Remote Access
Our old remote access tool was very slow and required agent installation. It did not support mobile device access.We started using Rescue across the enterprise to facilitate remote access to employees' computers and mobile devices without requiring some sort of upfront agent installation.We had a considerable productivity gain with Rescue
- Remote access on any type of device with no need to install an agent
- possibility of integrating the tool to our corporate website
- The performance in remote access to computers is very good
- On some android cell phone models that are not old I couldn't get the mobile app to work (Example Motorola Moto G9 Power)
October 29, 2022
Great and my preferred remote control tool overall, few small issues to iron out to make it perfect.
Very helpful tool when customers aren't on the corporate network or can't connect to the corporate network due to VPN restrictions/limitations/faults. Has the ability to run elevated if you have the right credentials for local admin account enterer. Great tool for transferring required files for troubleshooting and does automatically re-establish connection should the network drop, which is common in my supported locations.
- Reconnects on connection drop.
- Supports file transfer.
- Allows running elevated hence can control elevated applications.
- Supports low-colour or B&W for particularly bad network links.
- When the connection drops, file transfer fails and does not support the resume function, meaning you have to restart the upload/download for the file rather than the resume left off. Particularly irritating when on connections that are unreliable; in my case - the majority of my clients are in Africa and very remote sites with poor connectivity.
- Chat feature sometimes shows as unavailable - unable to chat to the customer after connection drops and re-establishes.
- Sometimes showing as session offline but can actually control customer's machine.
October 20, 2022
LogMeIn Rescue a trusted Ally in hard times
LogMeIn Rescue makes it very easy to support my users who are not on location. this in turn saves us money and time.
- Remote Access
- Easy of use for end users
- File transfers
- Speed
- Unattended access
- Remote access of Mobile phones
September 29, 2022
Freedom to Do Support The Way I want For My Business!
As I have mentioned in previous reviews, the mark of a small business sometimes is how it can handle complex problems with a small staff. Capacity is key when it comes to that. Rescue has allowed my small business to have walkthroughs virtually with the clients that I help. I think a lot of the work I do needs explaining that simple text just doesn't convey. Rescue allows my company to take on...well, my personality.
- Connecting
- Easy navigation.
- Engagement
- Price
- support
- Revert to old update pre-may 2022.
September 28, 2022
Great Tool that Fits a Need
We are a public utility that provides internet communication services to the home and business. Being a small utility, we pride ourselves on personal business relationships that go the extra mile to provide IT support. We needed a way for our help desk technicians to be able to remote access users endpoints. Rescue has been the perfect match of features and functionality with price point.
- Remote access to user endpoints
- user interface could be more friendly
September 27, 2022
Rescue makes customer support easy
Score 10 out of 10
Vetted Review
Verified User
Rescue helps us support our software users remotely. The ability to connect to the end user having an issues is invaluable. Seeing first hand allows us to quickly trouble shoot and resolve issues our users are facing which makes support easier and more effective. Rescue is a solution that meets our needs for making customer support simple for us and the end user.
- It is simple to use and manage
- Provides a tool we need to access and work with remote users
- Allows us to see what the end user is dealing with
- sharing files to a remote machine
- The Mac OS app feels a little slow
- Unattended access can be hard to manage with Mac OS
September 26, 2022
Just another Rescue user story
This software is perfect because it is easy to use and offers IT support at any time of the day. This is reliable because there are times you forgot the so many logins you have. Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting. The connection is very quick. Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine
- Fast to open
- Fast to connect
- No Crashes
- Make it work on mobile devices
- nothing to add
September 22, 2022
All the features you need
The software is used to provide troubleshooting and assistance with our application and hardware-related issues. The issues that I've found related to the scheduling of the active hours of the calling cards. We have different operating hours on the weekends and only 1 calling card application linked to the software. If it were possible to have different hours for each day for a single calling card that would be nice. At the moment we have it set so that during our nonbusiness hours on the weekend for the main calling card, it forwards to a download link for our weekend calling card in order for customers to not wait during nonbusiness hours on weekends.
- The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
- Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
- The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
- It would be nice to be able to have a keyword search feature for chatlogs or sessions in order to find them a little easier.
- Be able to use a single calling card application with different daily operating hours and not just a single start and end time for the calling card in general.
- Remote viewing and control support for iPads
September 15, 2022
LogMein Rescue: Premium Price, Premium Features.
We utilize Logmein Rescue to provide a better customer support experience, it allows us to ensure that we are able to not just describe how to do something within our proprietary software, but it allows us to show them, and work with them side-by-side. Logmein Rescue also allows us to take diagnostic information really quickly and easily. We are also able to move files back and forth if needed by our customers. LogmeinRescue has been instrumental in our ability to deliver world-class support.
- Remote Control PCs.
- Obtain Windows diagnostic info.
- Partnering with customers side-by-side via remote viewing.
- The software's UI is a bit dated.
- The admin center could use a revamp - too dated.
- Pricing is premium.
September 15, 2022
The expensive products work, but the business practices are user hostile
The use of the product was never an issue. IN my experience, the BILLING problems were numerous and frequent. The way SAML and integration work, it forces the use of a single account, yet their sales droids would sell new licenses to anyone and everyone, then drop them into our bucket. We would create tech groups and assign licenses to those groups - no problem. But when an auto-renewed bill was ignored, they'd shut down the ENTIRE ACCOUNT and screw over everyone else who was using it. In my experience, I spent countless hours trying to track down to who they sent renewal messages and trying to get things paid and auto-renewal turned off. Most of the time it was someone who left for another job and the email, of course, went unanswered. In my opinion, it was a major pain to have the entire fleet of support folks unable to use the tools while both support and accounting departments flatly and repeatedly refused to even talk about the issue with you until you provided proof of the invoice payment. For this alone, we have gone through great pains to make sure every random invoice is marked to not auto-renew and we will be abandoning this company when they've all died off.
- ease of remote control
- Accounting
- Sales
- Support
September 09, 2022
Keeping 1 customer for 20 years from Windows XP through 11
We have subscribers to our financial services. They install software on their computer and interact with us via phone and web browser. Customers tend to be older, wealthy, smart individuals who are not really computer savvy. Often they interpret what they see on the screen instead of reading the actual error messages making it impossible to help them without being able actually to see their screen. LogMeIn has many features besides screen viewing. File transfer is really helpful. Placing calling cards on desktops (automatic connect to us) is a nice feature. Being able to transfer them to a more appropriate department in a different city is very helpful. Costs are reasonable. LogMeIn support is good
- computer Software support
- Customer training
- General good customer realtions.
- Allow me to make a url that I could email to the customer so that would get him connected
- Allow me to place a link on my webpage that would get the customer connected.
September 07, 2022
Rescue Just Works Without the Fuss
With Covid and working from home, we had to implement a better remote support technology for our support teams. We implemented Rescue with no issues. We could even set up unattended access to replace VNC with a more secure platform. Rescue works well and surpasses all the other remote support tools out there. This is now one of the critical user support platforms we use.
- You can connect to any client from anywhere, no VPN is needed.
- Features like remote reboot, file sharing, and script functions are very valuable.
- The logging and admin console functions are really good to see how the tool is being used.
- We would like larger script or file repositories. At the moment the limit is quite small.
- Add the option to add some company MSIs that can install with a click of a button, like the SCCM agent for example.
September 05, 2022
Rescue to the Rescue!
Score 10 out of 10
Vetted Review
Verified User
We use Rescue to provide Tier 3 remote engineering support to our international manufacturing centers. We can connect to our fully automated production lines as well as our manned stations to perform diagnostics and advanced troubleshooting from our design center, home, or anywhere. Our on-site technicians and engineers also utilize the software to monitor and control the machines from home or their desks. Rescue also gives us the flexibility and security to allow equipment vendors to join our remote connection sessions when setting up new manufacturing machinery for the first time, or if a critical failure occurs that our team cannot diagnose and correct.
- Security.
- Connect from anywhere.
- Not limited to internal users.
- Lack of remote deployment.
- High cost versus competitors.
- The administrative console is a little clunky.
August 25, 2022
Fast reliable file transfer
We are a software/security Co. and we use LMI Rescue to remote into systems to support our customers, collect logs, and work with Dev on escalations. I stay with LMI because our logs can get large and LMI file transfer is fast and stable.
- file transfer
- ability to transfer and share sessions
- Unattended access
- some systems wont allow sessions
- Management/admin page is a bit clumsy
- File transfer can a bit clumsy also but its fast and reliable
August 23, 2022
Rescued
We use Rescue to manage customer phone needs remotely. We use Rescue so that we can remote in unattended for the customers who are comfortable with that access and for all others, on an as-needed basis.
- Unattended access.
- On-the-fly access.
- Would be nice to access it from an iPhone or iPad.
August 18, 2022
Rescue is a great support tool for advanced administration
Current tools like web conferencing solutions such as Webex or Teams are limited in their functionality. You face problems like UAC prompts or other limitations that screen sharing tools cannot solve. Being able to run scripts, see the boot menu and have full control of a users machine is the only way support issues can be fixed easily.
- Scripting
- Support for multiple OS
- Boot menu support
- Configuration menus could be improved
- Copying settings between sections
August 18, 2022
Great Account team for Support
It was used for our help desk - Great Account team, personalized very responsive in the set up and Execution of the product. We had several meetings where GOTO staff was terrific in explaining the setup and the tech details need for the product to work in our environment. Really happy with the outcome and have no issues since setup. Great Product for Multiplatform use.
- Multi Platform support
- Trackable admin console
- Easy to use
- slow start up
- less setup needs in security on a Mac
- would prefer not to have any installation on a computer when connecting
August 18, 2022
Rescue to the rescue
Our team uses Rescue on the daily to connect with users both in and out of office when they are having technical issues that requires a second set of eyes or IT expertise. The ease of connection to both Mac and PCs makes Rescue the ideal remote connection tool to use with all of our clients.
- Remote connection
- Sharing connection with teammates
- Stop requiring local admin creds for first time Mac connections
August 17, 2022
Honest Review
We use it for computer maintenance and support services.
- Unattended feature is the best in Rescue
- We can customize it and put our company name which I like the most.
- Rescue Calling Card for our existing clients and they can connect to us by just clicking on it.
- Very much user friendly and easy to use, Even if you google search then it will show on the top of it
- Though it is the best but pretty expensive.
- Sometimes its keep on dropping. May be because it consumes too much of bandwidth.
- This rescue does not working properly with hotspot 4G but only works with broadband,
August 16, 2022
Rescue makes our client services team more effective
Rescue is used by the Client Services, Training, and Engineering departments to connect with clients in order to assist with troubleshooting software issues and training new clients. Rescue enables us to connect to client environments and take control. It is so much easier than trying to talk clients through issues blindly, hoping that you are looking at the same area of the software.
- Allows technician to take control of client's computer
- Allows technician to retrieve database backups for in-house examination
- Allows technician to upload files to clients
- It can be confusing getting some clients connected. The log-in page after clients input the PIN could be clearer. Clients get confused as to whether it is actually downloading or not.
- Expand the length of time to successfully make the connection. The 5-minute time-out is not long enough for clients who either have slow internet or are not computer savvy.
- Allow non-lead technicians to share the connection with someone else or another technician.