Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Will Rescue from wasting time
I can work with it!
Rescue allows us to provide industry leading support for our clients
Expensive, but worth it
LogMeIn Rescue by GoTo
LogMeIn is Logical with COVID on the rise!
When you need rescuing, Who you gonna call??? I call LogMeIn Rescue by GoTo
Rescue has become a valued part of our team allowing us succeed without issue related downtime
it is good tool to use
9 out 10 Definitely Recommend!!
An easy way to track my science data
Good to some extent
It helps getting quick support from an …
Genuine Review from Tech Support
Rescue for Pharmacy Success
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.888%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
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Pricing
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.6Screen sharing(160) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.6File transfer(150) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 7.1Instant message(89) Ratings
Ability for administrator to communicate via instant message with remote user.
- 8.3Secure remote access with Smart Card authentication(27) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 7.3Access to sleeping/powered-off computers(40) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.1Over-the-Internet remote session(160) Ratings
Establish secure remote connection with computers outside the network firewall.
- 7.1Initiate remote control from mobile(42) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.7Remote management of servers & workstations(68) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.4Remote Active Directory® management(32) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 9.8Centralized management dashboard(49) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 7.6Session record(113) Ratings
Ability to record session for training purposes.
- 6.9Annotations(41) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 6.7Monitoring and Alerts(76) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 8.8Multi-platform remote control(116) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue by GoTo?
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
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Reviews and Ratings
(390)Attribute Ratings
Reviews
(76-100 of 181)One of the best and most complete support tools at an affordable cost.
- Easy users connection
- Multiple rescue options
- Good bandwidth used to have better connections
- Some visualization problems (resolution etc.)
- Security extra options to solve some cybersecurity problems
- Any third apps complements to add more possibilities
Logmein to the Rescue
- Chat channel
- Remote connection
- File transfer
- Reporting
- Applet not working
- Customers [have problems] running the downloaded applet
- Customers [have problems] getting connected remotely
- Remote access
- Screen recording of entire session for quality purposes
- Allows the technician to capture screenshots of the issue
- Chat log for quality purposes
- These should be an option for voice call along with the chat option
- Session transferring is difficult and faces breakdown
- Frequent connectivity issues at low bandwidth
Support that allows any company to reach out remotely to an end users desktop. Brilliantly Simple.
- Remote support
- API interfaces
- Support
- Knowledge base
- Online recording of session
- Grammer checker in chat
- Billing timer
Rescue is overpriced and lots of issues
- Customization of settings at various levels (Admin, tech groups, technicians).
- Login security.
- Tech user interface is not easy on the eyes, could be made to be more intuitive.
- The admin control center is super complicated with way too many rabbit holes to go down.
- When a user closes a session, let's say by accident, it's extremely hard to get another going because Rescue thinks that there's still a session in progress. Very frustrating and annoying.
- I have noticed that the Calling Card Applet download rarely goes as planned, and is hard to understand for most of our customers. Most times, I have to redirect them to logmein123.com to start a session, which completely defeats the purpose.
- They could make the program more affordable for what you get. Most expensive option out there I believe.
- They use SMS credits for sending links but after six months I still haven't found how to buy them. Also, when I was inquiring about signing on, the rep I talked to (Kurt) told me that it was free to send SMS session links, so that was unexpected and unfortunate.
- Support articles are basically useless and do not cover or explain most issues.
- Support is basically useless. They just refer you to the existing support articles, and will not actually put in any effort to help with issues that are not covered in the support articles.
- Easily remote into a users session whether by the webpage or email link
- Set up unattended access to any computer so that you can connect and assist quickly
- View resources and files on the remote computer
- Connect and work with other technicians by inviting them to your support session
- I wish the user had less clicks (popups) to enable the remote access since some are not computer savvy at all
- Last time i used it, the admin reporting feature wasn't so easy to navigate or understand
- Remote control is fantastic - much better than mouse sharing in meeting solutions
- Transfer of files is simple and easy to use as well as fast
- Templated chat responses are done well and save time.
- Customizing the "customer facing" UI is a bit too difficult. A WYSIWYG interface for that would be nice
- Integrations with third-parties could use some work it's a bit too manual
- Reporting needs a minor face-lift
- LogMeIn Rescue allows to see and access areas that are not available using Microsoft Teams.
- LogMeIn Rescue allows to see and access areas that are not available using Zoom.
- LogMeIn Rescue allows to quickly and easily obtain background information about a computer such as processes currently running, list of installed software, computer specs, etc.
- LogMeIn Rescue provides a built-in secure file transfer client.
- The UI is techy rather than consumer-oriented.
Great tool for the job!
- Ease of access for end user.
- UAC bypass.
- Prompts for security access.
- Simplifying the security prompts.
- Short URL that's easier to use.
- WebUI remote connection.
LogMeIn Rescue Technician Console - Just works!
- Connect with Admin Right
- Allow reboots and reconnect
- Unattended Access
- Multiple Sessions at one
- Ability to invite other technicians or transfer the session to someone else
- Ability to have user launch a desktop icon and get a code from support to connect simply
- The console is a little dated feeling
- Could be a little more intuitive on the tools it offers
- The admin console is confusing and seems not to work as expected for user management
- Troubleshooting with remote workers
- Troubleshooting staff on-site to maintain distance
- Troubleshooting items that take a long time where unattended access allows you to check in as needed.
- Troubleshooting, when users are having issues with the domain and other tools are unable to connect
- Troubleshooting to have a user show you what is going on when it may not be clear.
- Less appropriate for something super quick where admin may not be needed. In this case, it is easier for a user to show you the issue via Skype or Teams
LogMeIn to the Rescue
- Allows remote access
- Allows control of user's system
- Allows for companies to help customers who may not be comfortable with making changes
- Add phone capabilities (think Zoom, Webex, MS Teams)
- Easier access to administration on remote servers and workstations
- Remove timeout limits
Good product for a medium-sized company
- Remote control
- Unattended access
- Chat
- Easier and more attractive administration interface.
- Easier way to install calling card.
- More documentation for installation, administration.
On the fly repair ability
- I like how the software allows me to restart the pc and maintain access of the device.
- I like the ability to copy files to the device I am connected to without trouble.
- I like the ability to connect and see the issue first hand that hte customer is seeing.
- I would like the ability to see the customer feed back on my sessions on the fly.
- I am ok with it being anon (not see the users name etc.) It could be a good measurement tool for self growth.
I keep the files I need in a local folder on my hard drive and have them ready at all times. I can copy them without the user clicking cancel.
LogMeIn Rescue My Users
- Remote installs of software on user's computers
- Fixes issues users are having on their computers
- shows me exactly what the user is having difficulties with within the program for me to assist them.
- Administration mode, sometimes screens are hidden to continue with install/repair/uninstall programs.
Overall a decent program. Some things to be worked out.
- Notifications
- Speed
- Consistency
- Lack of notifications sometimes
- Access
- Ease of use
Good but not great
- It is relatively easy to use, so it requires little training to get going.
- It allows you to run scripts in the background.
- It also allows you to copy files in the background.
- The biggest thing is the technician console crashes and some days it happens quite often.
- I wish you could move the tabs around on the console without having to place the session on hold and then pick it up in the order that you want.
LogMeIn Rescue: Great product for remote support
- Unattended access: I can fix problems when the end user isn't at their computer.
- Multiple access methods: When you deal with customers of all technology backgrounds, having multiple ways of inviting them to a session is perfect.
- Ease of use for the technician.
- Rich feature set including the ability to reboot machines and automatically reconnect.
- Interface: the interface is old and dated.
- Setup is designed for IT professionals. Not really a drawback, unless you are looking for plug and play.
- Advanced features are difficult to enable.
Easy to use for all parties!
Aside from the logistical advantages, LogMeIn Rescue is also secure, easy to use, and it gets the job done efficiently. This is a great tool that scales well for large corporations, to small startups and anything between!
- Security - LogMeIn uses an SSO solution that allows secured logins. It also requires authentication for the user being assisted.
- Ease - LogMeIn is very easy to use and allows for simple tools like whiteboards and automated memos that allow one to expand on their experience.
- Speed - LogMeIn allows for fast file transfers that work immediately. The remote desktop sharing is also very efficient, as I've never encountered any issues across a variety of connection speeds.
- Timeouts - LogMeIn has a very short timeout period when it detects no activity. This can make it difficult to balance between multiple tasks.
- No user side requests can be made. I would love to implement a solution that allows an end-user to request a remote session that a technician can then accept rather than only allowing the technician to initiate.
- Email follow-ups to end-users would be nice. If they shared the technician name and remote desktop time stamps that could help them in case they need to file time exceptions or track time with their leadership.
Why LogMeIn is a great tool to use
- Auto reconnect on loss of connection.
- Full Windows system control through the applet.
- Easy fileshare.
- System info window for running processes are very helpful.
- Video conference/webcam to chat with user at the same time.
- Easier for corporate users to give full control to the tech. Those UAC windows confuse the user.
- Chat window is old, small, kinda ugly and in need of a refresh.
Must have for remote support!
- Easy to use remote assistance
- Printer installs
- User training
- Very happy with the service
Bottom line!
- Remote assistance in guiding people.
- Remote screen recordings to record the entire session.
- Keeping track of your sessions from when you started one to when you ended.
- Sometimes keyboard might stop working for a remote user.
- Maybe another software to mirror desktop without having to have user grant permission to keyboard and mouse.
- Better reboot in remote session or reconnect.
- Remote desktop access.
- Remote file access.
- Pricing is always an issue, costs do matter and there is competition in this space.
- There is no asset management.
LogMeIn is a count on me product.
- Easy to use. Very little training necessary.
- Established brand identify, so user acceptance is high.
- Can't think of many things. Works, easy to use.
Solid remote assist solution
- Fast connection
- WIde range of tools (remote control, file transfer, etc.).
- Complicated interface.
- Advanced features are hard to turn on and off. For example, Rescue will occasionally log me into the user's computer with the credentials I'm using to open Rescue. I still don't know how to disable this feature.
LogMeIn does the job
- File transfers.
- Saving support.
- Back-end controls.
- Managing connections.
- I have experienced some slowing.
- Occasionally, I need to restart the software.
- Saving a connection can be difficult.