Skip to main content
TrustRadius
LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

Read more
Recent Reviews

I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
Continue reading

Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
Continue reading

it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
Continue reading

Good to some extent

9 out of 10
July 11, 2023
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (160)
    9.6
    96%
  • Over-the-Internet remote session (160)
    9.1
    91%
  • Multi-platform remote control (116)
    8.8
    88%
  • File transfer (150)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

23 people also want pricing

Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
Return to navigation

Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Centralized management dashboard highest, with a score of 9.8.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(390)

Attribute Ratings

Reviews

(26-50 of 181)
Companies can't remove reviews or game the system. Here's why
December 08, 2022

Rescue rescued me

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Remote log in to customer's computer to help navigate issues they're having
  • Easy going log in if the customer is familiar with how to use the application
  • Using a chat window to communicate with the customer if phone service isn't an option
  • It can be difficult for customer's to use if they've never used a remote software before
  • When working with/on customer systems, sometimes they're hesitant to download an .exe file due to spam
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Remote control of customer desktops
  • Reconnect after a reboot
  • File transfer speeds are slow
  • Reconnecting after rebooting can be tricky
  • Sometimes customers can be confused as to the next step after downloading the executable.
November 30, 2022

The support savior

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Remote to end users system.
  • End to End file sharing.
  • Chat window during remote session.
  • And session connectivity irrespective of restarts and network disconnections.
  • Stability and compatibility.
  • More efficient and user friendly UI for technicians
  • Auto launch of LogMeIn session after sharing the link or code
  • Calling and recording feature can be implemented
Stachel Stanziola | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Real time connection
  • You can toggle between multiple screens
  • File transfer
  • Display Computer details & up-time
  • You can add drawing on screen like Zoom
  • Shortcut commands in the menu bar to easy access Windows features such as "add/remove programs". "Windows explorer".
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Take control with admin access to a remote desktop
  • Integration of external technician
  • Use calling card to initiate an intervention at client side
  • Integrate the possibility to manage the different assets (Computers/SmartPhone) of the network via an install client. The client will allow to recover the information of all the machines of the network for a better management
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Remote access on any type of device with no need to install an agent
  • possibility of integrating the tool to our corporate website
  • The performance in remote access to computers is very good
  • On some android cell phone models that are not old I couldn't get the mobile app to work (Example Motorola Moto G9 Power)
Martynas Strazdas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reconnects on connection drop.
  • Supports file transfer.
  • Allows running elevated hence can control elevated applications.
  • Supports low-colour or B&W for particularly bad network links.
  • When the connection drops, file transfer fails and does not support the resume function, meaning you have to restart the upload/download for the file rather than the resume left off. Particularly irritating when on connections that are unreliable; in my case - the majority of my clients are in Africa and very remote sites with poor connectivity.
  • Chat feature sometimes shows as unavailable - unable to chat to the customer after connection drops and re-establishes.
  • Sometimes showing as session offline but can actually control customer's machine.
Score 10 out of 10
Vetted Review
Verified User
  • It is simple to use and manage
  • Provides a tool we need to access and work with remote users
  • Allows us to see what the end user is dealing with
  • sharing files to a remote machine
  • The Mac OS app feels a little slow
  • Unattended access can be hard to manage with Mac OS
September 22, 2022

All the features you need

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
  • It would be nice to be able to have a keyword search feature for chatlogs or sessions in order to find them a little easier.
  • Be able to use a single calling card application with different daily operating hours and not just a single start and end time for the calling card in general.
  • Remote viewing and control support for iPads
Paul Charbonnet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • computer Software support
  • Customer training
  • General good customer realtions.
  • Allow me to make a url that I could email to the customer so that would get him connected
  • Allow me to place a link on my webpage that would get the customer connected.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • You can connect to any client from anywhere, no VPN is needed.
  • Features like remote reboot, file sharing, and script functions are very valuable.
  • The logging and admin console functions are really good to see how the tool is being used.
  • We would like larger script or file repositories. At the moment the limit is quite small.
  • Add the option to add some company MSIs that can install with a click of a button, like the SCCM agent for example.
August 17, 2022

Honest Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Unattended feature is the best in Rescue
  • We can customize it and put our company name which I like the most.
  • Rescue Calling Card for our existing clients and they can connect to us by just clicking on it.
  • Very much user friendly and easy to use, Even if you google search then it will show on the top of it
  • Though it is the best but pretty expensive.
  • Sometimes its keep on dropping. May be because it consumes too much of bandwidth.
  • This rescue does not working properly with hotspot 4G but only works with broadband,
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Allows technician to take control of client's computer
  • Allows technician to retrieve database backups for in-house examination
  • Allows technician to upload files to clients
  • It can be confusing getting some clients connected. The log-in page after clients input the PIN could be clearer. Clients get confused as to whether it is actually downloading or not.
  • Expand the length of time to successfully make the connection. The 5-minute time-out is not long enough for clients who either have slow internet or are not computer savvy.
  • Allow non-lead technicians to share the connection with someone else or another technician.
Return to navigation