Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire …
Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Recent Reviews
Awards
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Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.888%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
2 videos
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
Pricing
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What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue by GoTo?
Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
Rescue + Mobile - Where support gets done.
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.
Reviewers rate Centralized management dashboard highest, with a score of 9.8.
The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(390)Attribute Ratings
Reviews
(51-75 of 181)Companies can't remove reviews or game the system. Here's why
- Connection with multiple devices at once
- User-friendly
- Option to add your own scripts
- Consuming resources of the system
- user friendly
- easy to gain remote access
- always available
- Pricing - I feel it is a bit high for as little as i use it
- possibly update the UI's to look more modern
- Allows for multiple users
- Allows control of the user's screen
- Handles larger user monitor resolutions
- Some clients find it difficult to download and run the file.
January 05, 2022
LogMeIn Get 'er Done!!!
- Indefinite connection time.
- Automatic reconnect after reboot.
- Transfer session to other technicians.
- Ease of use.
- Confirmation screens sometimes are hidden.
- System tries to logon to computer with LogMeIn account name. Would prefer to stop at the computer login since I sometimes have to use alternate accounts located on remote computer.
- Ability to hide console on remote system and set permissions on who can shut down remote client.
December 28, 2021
LogMeIn Rescue is the only remote product we want to use
Score 10 out of 10
Vetted Review
Verified User
- Ease of connection to client
- File Transfer
- Remote reboot
- Support for multiple monitors
- More feedback on client side for easier connection
- Lengthen time of link being live from 20 to 60 minutes
- spell check in chat window
December 14, 2021
LogMeIn to the Rescue everytime
- See and interact with UAC Prompts
- See and interact with all monitors
- Three easy ways for a technician to connect to a users desktop
- Transfer files
- I wish there was a way to communicate via voice within the app, like Teams.
- It would be nice if admins didn't have to log in every single time to get admin rights to the desktop.
- Sometimes the remote console box does not close when the user disconnects.
December 08, 2021
LogMeIn works well for me !
- Share screen with customer[.]
- Can control the mouse of customer remotely[.]
- I can invite other colleague to work together to fix customer issues[.]
- To find a better way to connect with Mac computer users[.]
December 08, 2021
Remote Life saver that needs some tweaks.
- System information
- Ease of creating several methods to get a support link to user[.]
- Toggle from screen to screen[.]
- Slow start up when launching app[.]
- Slow connection with client to support analyst.
- Requiring rights or permission to get a pc name/systems info[.]
December 07, 2021
LogMeIn to the RESCUE!
Score 9 out of 10
Vetted Review
Verified User
- Large variety of tools within the software for every situation.
- Easy to use software and control panel.
- Branding is customisable.
- Very reliable.
- Works really well with User Account Control comparing to some other products.
- No monthly licensing model. You commit to a 15 month contract for a single license.
- Support response times can be quite long.
- Quite expensive comparing to some other products on the market.
November 08, 2021
LogMeIn Rescue is great for remote support
- Easy remote access
- Secure remote access
- Easy to setup and deploy
- Seems like they change the program often
November 05, 2021
Ultimate remote access and support solution.
- Outstanding for secure remote support of user devices.
- Allows interaction with users using chat.
- Multiple sessions.
- Scheduled remote diagnostics.
- Helps you to troubleshoot and install applications remotely.
- Reports can be better.
- A bit complicated interface for beginners.
October 08, 2021
Strong contender but not perfect
- Remote access
- End user support
- Chat
- White labeling
- Integrations
- Ticketing workflow support
September 27, 2021
Simple and Robust Remote Control Tool
- Fulfill end-user service requests for software install.
- Fulfill end-user issues related to an application or software installed on the end-user's pc.
- Easy to use and improves end user experience.
- The Interface and options to chat are not that appealing for the end-user. Comparing this to Microsoft Teams.
- Add more functionality to record sessions.
- Integrate with ITSM Tools like ServiceNow or CA. For instance, a tech is working with the end-user on a particular request it would be a nice feature to have if the transcript is automatically added at the end of the session to the actual Service Request/Issue.
September 27, 2021
LogMeIn Rescue--great spur-of-the-moment support
- Quick and easy access to support
- Fast client setup and dial in
- Lightweight application that any device can run
- User friendly even for the most novice of users
- Perpetual running client starts up with the computer to make unattended access easier
- Pricing structure is pretty challenging for companies with small IT budgets
- Admin-level prompts disrupt the remote access capability
September 24, 2021
Connect Remotely when other programs fail, but watch out for the overly expensive subscription price!
- LogMeIn Rescue is great at connecting through hardware and software firewalls
- LogMeIn Rescue has great support for multiple platforms
- LogMeIn Rescue gives a nice smooth frame rate of the remote system
- LogMeIn Rescue's subscription price is VERY expensive (currently $108/mo + $37/mo for mobile access)
September 24, 2021
LogMeIn Rescue allows quick support to our customers!
- Workflow Integrations with API
- Customer support
- Ease of use by our customers
- Easy setup and access to user machines
- There are timeout limits which slows down the process
- Adding more techs to the session is not intuitive
- The UI can be improved
- Could provide more tech support reporting and features
September 23, 2021
Enterprise grade remote support software
- It supports wide range of mobile devices, PCs, and macs
- Comes with 1TB cloud storage
- Includes multi-session handling
- Facilitates collaboration between technicians and customers
- Allows rebooting and reconnecting without interruption
- Very expensive software starting at 108.25 USD per month
- Interface can be made more simpler to use
- Not suitable for small teams
September 23, 2021
LogMeIn Rescue - An IT Survival Tool
- Works with UAC very well
- Unattended installer is very handy for accessing systems when staff are not available to assist
- Provides a reliable and trusted means of connecting that people understand
- We sometimes get a little frustrated with the back-end system management for the unattended installer.
- Hotkeys for the drawing tools would be great - especially to clear them... - maybe they are there already, and we just don't know.
- Although it is not a fault of LogMeIn Rescue - it sure would be nice if the mobile side could see the actual screen of an iPhone to assist people. Android works very well.
September 23, 2021
Solid choice for a remote support solution
- Quick support
- Company branding
- Cloud based support
- Price
- Simplifying offering (mobile support)
September 23, 2021
Perfect tool when things have to be done remotely!!
- Multi-Session handling
- Session history & recording
- Active directory sync
- Overall administration
- Chat support
- LogMeIn Rescue ticks all relevant boxes for us
September 23, 2021
LogMeIn Rescue Works Great
- Easy to establish a secure remote connection
- Many options to remotely control a system from Mac to PC
- Transfer files, reboot and reconnect, view event logs
- It would be great if they offered a mobile console for end users so we could connect to clients on the go
September 23, 2021
LogMeIn Rescue review
- Easy to use
- Good support
- Well known product
- More expensive than others
- Upward learning curve
- Missing functionality that ScreenConnect has
September 23, 2021
LogMeIn Rescue is good for that on the fly remote session
- Secure access to remote machines
- Easy for users to connect to support
- Cost effective
- If Apple could give better access to mobile support
- If users could have option to forgo any confirmation screens at the onset of support
September 23, 2021
A Robust remote access software.
- Remote access
- Realtime chat
- Screen share
- It has problems with Apple computers
September 22, 2021
LogMeIn Rescue - Best ad-hoc support solution.
- File transfer
- Remote control
- Remote troubleshooting and analysis of computer stats
- Ease of multimonitor support
- File transfer used to be straight-forward, but is more cumbersome of late
- I would like to see all monitors of the user simultaneously launch upon connect