Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Will Rescue from wasting time
I can work with it!
Rescue allows us to provide industry leading support for our clients
Expensive, but worth it
LogMeIn Rescue by GoTo
LogMeIn is Logical with COVID on the rise!
When you need rescuing, Who you gonna call??? I call LogMeIn Rescue by GoTo
Rescue has become a valued part of our team allowing us succeed without issue related downtime
it is good tool to use
9 out 10 Definitely Recommend!!
An easy way to track my science data
Good to some extent
It helps getting quick support from an …
Genuine Review from Tech Support
Rescue for Pharmacy Success
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.888%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
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Pricing
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.6Screen sharing(160) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.6File transfer(150) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 7.1Instant message(89) Ratings
Ability for administrator to communicate via instant message with remote user.
- 8.3Secure remote access with Smart Card authentication(27) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 7.3Access to sleeping/powered-off computers(40) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.1Over-the-Internet remote session(160) Ratings
Establish secure remote connection with computers outside the network firewall.
- 7.1Initiate remote control from mobile(42) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.7Remote management of servers & workstations(68) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.4Remote Active Directory® management(32) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 9.8Centralized management dashboard(49) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 7.6Session record(113) Ratings
Ability to record session for training purposes.
- 6.9Annotations(41) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 6.7Monitoring and Alerts(76) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 8.8Multi-platform remote control(116) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue by GoTo?
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
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Reviews and Ratings
(390)Attribute Ratings
Reviews
(101-125 of 181)Tech Company's Use of LogMeIn
It addresses all business problems by allowing us to log in to our business clients' computers anywhere in the country, and be able to remotely address their issues. This program has become an asset to our company by allowing us to have this mobility.
- Providing Log In Keys - Allows us to ensure the customer will be connected with us as a technician each time.
- Providing Chat Services - To communicate with the client/person we're remote connecting with to ensure they are involved in each step of the process.
- Unattended Access - Helps us address the customer's concerns anytime of the day, without needing login assistance.
The LogMeIn unattended access has come in handy when businesses have problems during off hours, and we are easily able to remote in and assist.
The chat feature has come in handy when communicating with clients as well.
How LogMeIn has made my business better
- Fast access to their network.
- Ability to see for myself what issues they are having.
- Allows me the ability to quickly correct their issues.
- It allows me to reboot their computers and automatically reconnects after the restart.
- I believe the yearly price is high.
- I have some customers who have trouble getting to the logmein123.com website. They try to do a search for the site and it comes up with hundreds of choices.
- After the customers download the installer the questions the installer asks scares them, as if we could cause harm to their system.
- Ease of use.
- Continuously improving their products.
- Pricing is very competitive.
- On a scale of 1 to 10 for my customers to get connected, I'd give it an 8.
- Once I connect I see their whole screen as if it were mine. I've used two other connecting softwares, theirs are not that way.
- Dragging a file from their computer to mine is easy as dragging a document from one to folder to another on your own computer, easy peasy.
- Although I only help one company at a time, I can connect to many of their workstations at a time. Each workstation is a tab, it works just like tabs on an internet browser.
- Two questions to ask to connect confuses customers, A LOT. A few times I've needed administrator rights and it occasionally has required a Windows username and password from MY USER. 75% don't know it.
- It's the most expensive in the marketplace but for me it's worth it.
LMI Rescue works every time
- Error free install of the client, it works every time.
- Remote control offers all the features we need including automatic reconnect after reboot.
- Install is simple and easy to talk users with limited ability through the steps.
Great product, have to deal with salesmen.
- Support desk intigration
- Mobile support
- Custom scripting
- Sales processes are salesman driven. I get it for new customers but constantly having to deal with sales representatives and fighting higher pricing is a pain.
- We occasionally need to bring a competitor into the mix in order to maintain pricing.
LogMeIn Rescue - Best remote tool I've ever used
- It allows connections to users both on site and at remote locations.
- It does not require the users to be connected to the domain. It can support users who are connected to any internet connection.
- It has interactive features that allow for dynamic control of a user device (shutdown, restart, etc.).
- It can be bandwidth intensive (although this can be partially relieved by switching to a black and white color scheme.
- It requires users to authorize the connection (some users are unable to understand how to authorize the connection, could be clearer).
- The chat function can be hard to use, the dialog box it provides is small.
Great tool for supporting remote users
- I am deskside support tech at a major medical center, and with many locations and remote users, I can assist when users are off-site or even out of the country.
- I can assist users that are not able to remote into their office and can correct issues on their home PCs to allow remote work.
- I can see user's errors directly on the screen when they are off-site.
- It would be nice to be able to transfer files to users when assisting them.
LogMeIn Rescue Review
- Providing additional information, such as pc specifications, allowing us to understand hardware specifications and potential problems.
- Remote reboot with login privileges so the client is not always required to be there to log in.
- Security settings to allow/deny UAC to prevent certain actions.
- The hassle of always having to verbalize a code to log in.
- The status of computers does not always update (rebooting, on hold, connecting).
It may be less suited to corporate/internal IT departments, as some may require 24/7 access in case of an emergency.
LogMeIn from a Tech's Perspective
- I like the fact that it is easy for the end-user to download, and easy for our technicians to navigate.
- I think the picture in picture view is a little cumbersome, and it also could use help in the speed department.
LogMeIn Rescue is a must for your IT department
- The ability to have scripts in the portal to quickly automate tasks.
- Built-in file transfer to allow for the flow of documents and files. This can either be used to push or pull these files and allows our team to have the ability to work with an end-user in a manner as if we were sitting at their endpoint.
- The ability to keep history and make notes on an endpoint to allow all techs visibility of items that have been worked on in the past.
- We have used all aspects of LogMeIn Rescue and as of now, we have not seen a need for improvement.
Excellent Remote Application
- Quickly connect to the user with minimal wait time.
- Simple interface, easy to understand and navigate.
- The initial download for the user can be confusing when it comes to downloading and running the applet. It can vary across platforms such as MAC vs PC.
LogMeIn Rescue: does one thing and does it really well.
- Granular backend administration console.
- Transfer session between technicians.
- Share session between technicians.
- Restart and resume control without any further customer intervention.
- Control of mobile devices.
- It's easy to guide the customer to set up the initial connection.
- Transfer/share control between technicians.
- It's a very good built-in tool to administer account permission and license.
- It's trouble-free, and works as it is supposed to. We never spent any effort to troubleshoot or fix anything. The tool is pretty much set and forget.
- Strong administration features: Email alerting for when you are running out of concurrent license. Useful reporting usage statistics.
- The tool works so well so it is very hard to identify an area that could improve significantly.
- One area could be how licensing is counted. Maybe count license usage based on the number of concurrent remote control session instead of the number of technicians currently logged in. This might not seem like a big deal, but if you have a lot of technicians, they could all sign in and hold up licenses without actually using any remote control sessions.
I Recommend LogMeIn
- Remote access from any machine to any machine with internet connectivity.
- Unattended access.
- Team collaboration.
- Running the app is a bit slow at times
We have been rescued by LogMeIn Rescue, why you should too!
- Easy to use, both by support technicians and end-users, to get connected. As our end users are not typically well-versed when it comes to technology, the easier we can get remoted in and helping, the better.
- On a similar point, the Calling Card feature is excellent. It allows an already simple process for connecting to remote users to be even easier.
- Reporting: Very granular reporting on all usage aspects of the software. Great for keeping tabs on exactly how the software is being used, as well as survey results for support sessions.
- More integration with newer chat products offered from LogMeIn would be helpful.
- The calling card feature currently only allows one setup to be deployed. Adding the ability to setup different Calling Cards could be helpful across our business.
LogMeIn Rescue is a good choice
- Remote access
- Remote printing
- Remote file sharing
- Getting non-admin users to connect without needing Admin credentials
How LogMeIn Rescue has made our company better
- Unattended Remote Access.
- Quickly get a new user/computer to connect. We typically use the 6 digit code method and direct users to logmein123.com.
- Gather statistics on a remote computer such as services installed and running, disk space, and other metrics.
- Better support for servers with unattended access. The unattended access works well, but occasionally will get disabled or uninstalled on servers and needs to be reconfigured.
When installing updates on remote computers, it can sometimes take several hours and you often need to restart the computer. The unattended access feature works great in allowing the end user to not need to be present at their desk while we do our work.
Love LogMeIn Rescue - Saves me money & time
- Remains connected on logout/safe mode/reboot very well.
- File Transfer works flawlessly.
- Working with multiple computers at once works great.
- Would love to see a way to mirror multiple screens better. For example, we log in to a customer that has 2 screens and we have two screens on our workstation. I would like to see both screens at the same time in full-screen mode (this is very common).
- Would like the ability to save the "Computers" that we have unattended access to.
Rescue has been a business saver!
- File Transfer - simple and fast.
- Unattended access - simple to set up, just works, and is less hassle to clients as they don't have to walk through the connection process for repeat sessions.
- Screen capture - a great tool to save errors, etc. You can save these in client records for history/billing purposes.
- History/Notes - helpful for billing purposes. Can also be saved in client records for historical lookups.
- Unattended access service seems to fail and/or not start at times.
- After Windows updates, sometimes remote session does not reconnect after rebooting to install updates.
- Sometimes a session that is having trouble connecting will get "stuck" in the session list showing "connecting" and there is nothing you can do to end it or try to restart it.
LogMeIn Rescue makes us efficient and is fast and flexible
- Conserving bandwidth by being able to switch to lower color bit depth or grayscale or B&W. They can really help to get the remote session in a useable state when the remote Internet connection is bandwidth strained.
- Rescue has the flexibility to be able to connect quickly to a computer when you don't need admin rights, or it can switch to a background service to get admin rights when we need to help fix some Windows issues.
- Rescue makes it easy to transfer a connected remote session to another user of Rescue. That is very helpful at times.
- It would be great if Rescue was able to install a calling card on a Macintosh computer.
- Frequently when I open Rescue, I need to adjust the size of the different areas by dragging the horizontal or vertical sliders. Seems that Rescue doesn't remember how I like to have the window set up.
- I like dark mode and would love it if they made the whole Rescue window work with that. Currently, only certain parts of the Rescue window are using dark mode.
Great Remote Tool
- One of my favorite features in unattended access. Particularly for servers this feature allows me to keep updates and policies current without disrupting customers daily use.
- As long as my customers have good internet, copying files back and forth to troubleshoot data problems is a snap.
- When I need to roll out updates I can make changes once and update multiple computers quickly.
- I wish Windows server access didn't require entering a password multiple times.
- Troubleshooting hardware problems is more difficult than it should be.
- I work a lot with dot matrix printers, it would be nice to be able to update printer settings remotely. This is a joke because you need to touch the printer to change firmware settings.
LogMeIn has never LetMeDown 10/10
- LogMeIn effectively allows me as IT professional to take control with administrative rights and perform maintenance remotely.
- LogMeIn has a quick and easy to use file transfer functionality making it easy for our company to provide training materials and reference documents well on a call with customers.
- LogMeIn has reliable and trustworthy security in place allowing for my company to safely use it for our work that heavily involves sensitive information.
- The only con I have is regarding the video recordings, they are either not in real time or have a low frame rate. The result is what appears to be a slightly sped up recording. This has never resulted any setbacks, only momentary confusion for some reviews of reporting of bugs.
Good tool overall for remote support
- Easy to start up for the users
- Quick, reliable connections
- Able to take admin control easily and quickly
- Can control all monitors
- Multiple methods of remote access (pin code, email, url link)
- Able to create unattended access for long remote sessions or sessions that take place on multiple days
- Good file transfer system
- Sometimes connection drops and reconnects
- Connection emails are sometimes slow
- Admin control for business may require sharing admin credentials with customer
- File transfer requires admin control to initiate
- Reboot the remote computer and reconnect without having to do the PCI compliance again. Time saving.
- Able to send remote commands to restart in normal mode or safe mode.
- In uneven or slow connections, LogMeIn adjusts and the connection is as smooth as if I was at the customer's computer.
- Very stable.
- Able to have more than one session at a time.
- Connection to some mobile devices is not as solid as connections to a Windows machine.
- The screen resolution when connecting to a mobile phone (mostly apple) could be smoother.
- At this time we are using IE only, not able to use Google Chrome.
- Ability to connect to computers not on your internal network.
- Ability to start up sessions from multiple connection methods such as PIN Codes, email Links or links copied to clipboard.
- Ability to connect directly to computers on LAN without any user interaction.
- I may be mistaken and this may no longer happen but the last time I searched for this I could not find a way for a support person to disconnect from a workstation on the LAN without it locking the workstation.
- Pricing model is very expensive.
- Product in general is very expensive to use.
Less suited for smaller departments or companies where the budget is very tight.