Skip to main content
TrustRadius
Lola.com

Lola.com

Overview

What is Lola.com?

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

Read more
Recent Reviews

TrustRadius Insights

Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to …
Continue reading

We love Lola!

10 out of 10
October 31, 2019
Incentivized
We use Lola for business travel at our company. We love how easy it is for everyone to make their own airline, hotel, and rental car …
Continue reading

Booking Made: Sleek, Fast, Simple

10 out of 10
October 25, 2019
Lola is deployed across our entire organization for business travel, remote employees returning to HQ for meetings and countless …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

All-In

$250

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Lola.com?

Lola.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of Lola.com are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to gain visibility into travel costs before they are charged to employees' corporate credit cards. This has greatly helped us budget and plan more effectively across the company. The platform simplifies the process of purchasing airline tickets by securely storing company card information, eliminating the need for reimbursement and streamlining the check-in process. With Lola.com as our de facto solution for corporate business travel support, most frequent travelers within our organization are already using the platform.

Not only is Lola.com a simple and mobile-friendly way to book travel, but it also eliminates the need for a dedicated travel agent within the company. Employees have control over their travel expenses and scheduling, allowing for easy budget setting and compliance with company policies. By automating the booking process and coordinating logistics for multiple employees, Lola.com has saved us significant time and frustration. The platform's well-designed and intuitive interface, along with helpful filtering options for finding the right flights, ensures a seamless user experience.

Lola.com is highly regarded among users for its excellent customer service and prompt support in resolving flight cancellations or missed connections. It serves various business travel needs within our organization, including remote employees returning to headquarters, conferences, and events. With Lola.com, everyone can make their own travel arrangements while providing the finance team with a centralized reporting platform. This addresses coordination and scheduling issues for a larger number of travel plans while ensuring that expenses stay within company policies. Overall, Lola.com has proven to be indispensable in simplifying our corporate travel processes and ensuring a smooth travel experience for our employees.

Fantastic Live Chat Support: Many reviewers have expressed their satisfaction with the platform's live chat feature, describing it as fantastic and invaluable for receiving assistance during the booking process. They appreciate the prompt and helpful responses from Lola.com's support team, which enhances their overall experience.

User-Friendly Interface: Numerous users have lauded Lola.com for its user-friendly interface, making it easy to book flights and hotels. The intuitive design ensures a seamless booking experience, allowing users to navigate the platform effortlessly and complete their reservations quickly.

Convenient Reservation Changes: Multiple users have highlighted the convenience of changing or updating reservations on Lola.com. The platform provides a hassle-free way to modify travel plans, saving users time and effort. This flexibility is particularly appreciated when unexpected changes arise or adjustments need to be made to accommodate evolving needs.

Limited airline options: Some users have expressed a desire for Lola.com to offer the ability to book with major carriers like Southwest Airlines, as they prefer their services or have existing rewards accounts with them.

Inconvenient check-in process: Several reviewers have mentioned that they would like Lola.com to check them in to their flights earlier, especially for airlines like Southwest where missing the early check-in window can result in a less desirable seat.

Lack of integration and features: Users have suggested various improvements such as the ability to use miles/points to book flights and hotels, integrating Lola.com with email client and calendar for scheduling reminders, logging expenses from trips within the same app used for booking, and seamless sharing of bookings with team members.

Attribute Ratings

Reviews

(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Lola.com is well-priced and definitely suited for any business, small to large, that may be in need of a cost-effective option for managing corporate travel. The site is still growing into its role, having gone from a personal travel outlet to an all-in-one corporate travel management solution, but the site has made great strides just within their first year and I fully expect to see great things in year 2.
Chad Boivin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am a person of bigger size, so sometimes I have issues with travel. I can remember one instance where I needed to be at a certain location for a business meeting at a certain time. The airline wanted to remove me from the flight because it was oversold. I called Lola to see what they could do. The only seat available was first class. So not only did Lola book me the first class ticket, they did not even charge me for the upgrade. It is amazing to have a company who stands behind you and makes your travel experience better. They always make travel more comfortable and easier for sure.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Lola is simple to use and anyone can use it across the company. We use Lola for booking flights to conferences and conventions. Our entire company uses Lola to book our flights to wherever our bi-annual company meetings are. I can't think of any travel use cases that Lola wouldn't provide a solution for.
October 31, 2019

We love Lola!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Lola is easy to use, and great for small to medium-sized businesses who have frequent travelers. Since each traveler can book their own flights and accommodations, we no longer have to worry about maintaining everyone's travel preferences and needs. The spending guidelines and reporting features allow us to have some control over our expenses.
Alex Mackenzie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I love it for our company, we have 37 people in the sales org and we do a lot of travel to events and customers. I think it works well in tech companies because it has a very self serve feel and is super easy to use. I do not know enough about who would not be a fit.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!
Sura Hart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Lola.com is great for a growing business and/or a busy professional. I was traveling to Boston and a snowstorm was coming in and Lola.com reached out and changed my flight all while I was in a meeting. It's so easy to use so when we onboard new staff it's just a simple account set-up for them and they are ready to go.
Sean Flanagan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
For a growing organization that needs to create an efficient and expense-controlled way to show their employees what travel options are available, this is a good fit. We've been able to create more clarity around budgeting, and give people more flexibility in travel options.
Scotty Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is extremely well-suited for scaling and unifying the travel booking process. The interface is easy to use and understand and can be used in any department or team in the company. I would like to see them build more integrated features so that Lola.com can link to my other business solutions.
Kathleen Slattery Booth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Lola.com is great for corporate finance execs and travel planners who want more insights into employee travel plans and costs. It is good for employees who travel IF they are using major airline carriers and staying at major hotel chains - not as great if you're flying an airline like Southwest. Having said this, Lola.com does have a very good live chat support that will manually book you on the carriers they don't support. It would just be great if that was already built in to the platform.
Return to navigation