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Lola.com

Lola.com

Overview

What is Lola.com?

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

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Recent Reviews

TrustRadius Insights

Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to …
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We love Lola!

10 out of 10
October 31, 2019
Incentivized
We use Lola for business travel at our company. We love how easy it is for everyone to make their own airline, hotel, and rental car …
Continue reading

Booking Made: Sleek, Fast, Simple

10 out of 10
October 25, 2019
Lola is deployed across our entire organization for business travel, remote employees returning to HQ for meetings and countless …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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All-In

$250

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Lola.com?

Lola.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of Lola.com are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to gain visibility into travel costs before they are charged to employees' corporate credit cards. This has greatly helped us budget and plan more effectively across the company. The platform simplifies the process of purchasing airline tickets by securely storing company card information, eliminating the need for reimbursement and streamlining the check-in process. With Lola.com as our de facto solution for corporate business travel support, most frequent travelers within our organization are already using the platform.

Not only is Lola.com a simple and mobile-friendly way to book travel, but it also eliminates the need for a dedicated travel agent within the company. Employees have control over their travel expenses and scheduling, allowing for easy budget setting and compliance with company policies. By automating the booking process and coordinating logistics for multiple employees, Lola.com has saved us significant time and frustration. The platform's well-designed and intuitive interface, along with helpful filtering options for finding the right flights, ensures a seamless user experience.

Lola.com is highly regarded among users for its excellent customer service and prompt support in resolving flight cancellations or missed connections. It serves various business travel needs within our organization, including remote employees returning to headquarters, conferences, and events. With Lola.com, everyone can make their own travel arrangements while providing the finance team with a centralized reporting platform. This addresses coordination and scheduling issues for a larger number of travel plans while ensuring that expenses stay within company policies. Overall, Lola.com has proven to be indispensable in simplifying our corporate travel processes and ensuring a smooth travel experience for our employees.

Fantastic Live Chat Support: Many reviewers have expressed their satisfaction with the platform's live chat feature, describing it as fantastic and invaluable for receiving assistance during the booking process. They appreciate the prompt and helpful responses from Lola.com's support team, which enhances their overall experience.

User-Friendly Interface: Numerous users have lauded Lola.com for its user-friendly interface, making it easy to book flights and hotels. The intuitive design ensures a seamless booking experience, allowing users to navigate the platform effortlessly and complete their reservations quickly.

Convenient Reservation Changes: Multiple users have highlighted the convenience of changing or updating reservations on Lola.com. The platform provides a hassle-free way to modify travel plans, saving users time and effort. This flexibility is particularly appreciated when unexpected changes arise or adjustments need to be made to accommodate evolving needs.

Limited airline options: Some users have expressed a desire for Lola.com to offer the ability to book with major carriers like Southwest Airlines, as they prefer their services or have existing rewards accounts with them.

Inconvenient check-in process: Several reviewers have mentioned that they would like Lola.com to check them in to their flights earlier, especially for airlines like Southwest where missing the early check-in window can result in a less desirable seat.

Lack of integration and features: Users have suggested various improvements such as the ability to use miles/points to book flights and hotels, integrating Lola.com with email client and calendar for scheduling reminders, logging expenses from trips within the same app used for booking, and seamless sharing of bookings with team members.

Attribute Ratings

Reviews

(1-14 of 14)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company began working with Lola.com back in January of 2019 when it was still fresh off having been acquired by AMEX GBT. While we've not rolled it out to everyone within our organization, at this point most of our frequent travelers are set up with Lola accounts and we've made it our de facto solution for corporate business travel support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company has remote employees all over the world that fly in for quarterly retreats to our office in Omaha and use Lola.com to book our flights. It is is very well designed and everything is intuitively laid out. The filtering options make finding the right flight simple. The support is also very helpful and they will remind you about flights, check-ins etc.

At times, when there are flight cancellations or missed connections, their support works to resolve the problem quickly and get the issue resolved.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're using Lola across the whole company's organization. Lola is helping us easily manage the purchases of airline tickets instead of having to pay for the ticket(s) and then get reimbursed. Lola also allows the company card to be on file securely instead of needing the share the actual company card info. Lola also helps the check-in process go smoothly and is a one-stop point of contact for our flight needs.
October 31, 2019

We love Lola!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Lola for business travel at our company. We love how easy it is for everyone to make their own airline, hotel, and rental car arrangements while giving our finance team one centralized reporting platform. We all agree that the customer service is top-notch, too. We love Lola!
Alex Mackenzie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Lola is awesome, so easy to set budgets and make sure my team is staying in compliance. With our previous provider the tech never worked and we had to pay per customer service phone call which was outrageous. I would recommend Lola to any company looking to better manager their T&E.
The customer service is 2nd to none as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Lola.com is being used by our entire organization in the US which is about 69 people. Prior to Lola.com, I was personally booking all travel to include room and board. To say that Lola.com has saved me HOURS in my work week is an understatement. Not only has it saved me time, but it's saved me the general frustration that came with booking travel and coordinating logistics with upwards of 10 people at a time (once close to 50). I'm now able to add employees into the system and Lola.com takes care of the rest.
Score 10 out of 10
Vetted Review
Verified User
Lola is deployed across our entire organization for business travel, remote employees returning to HQ for meetings and countless conferences/events. Lola allows us to book travel, last minute or in advance, and see thresholds set by our admins to ensure our lodging and travel stay within our company policies. This allows me to book travel on my terms while also ensuring that my expenses will be approved for reimbursement.
Sean Flanagan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We do a fair amount of business travel for conferences, and as a mostly remote company have a lot of travel expenses in general. Prior to Lola, people were booking their own travel individually and getting reimbursed, and there was confusion around budgets and acceptable expenditures.
Scotty Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Lola.com is being used as the sole platform for scheduling business travel within the company. Every employee has a login to which they can use whenever traveling for business reasons. This allows the team to be in control of travel based expenses and scheduling. Before Lola.com, it was the wild wild west when it came to booking travel.
Dave Chookaszian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the only user of Lola.com in my organization. I have found it incredibly helpful. Our existing travel booking process suggests that I book through a person in the company who acts as a travel agent. This was inefficient, so I was searching for a simple, mobile-friendly way to do my own travel booking.
Kathleen Slattery Booth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our entire organization is using Lola.com to book corporate travel. We have about 65 employees and around 60% of them work remotely, so there is a considerable amount of travel on a regular basis. The platform is helping us to gain greater visibility, at a corporate level, into our travel costs before they hit employees' corporate credit cards - and that is allowing us to budget and plan more effectively.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Lola across the entire business for our travel needs out of our home city and for our travel needs flying out distributed teams into our home city. We're primarily addressing the coordination and travel scheduling issues of having a larger number of travel plans to coordinate than would be comfortable for any one person or even for each person to handle themselves.
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