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Lola.com

Lola.com

Overview

What is Lola.com?

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

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Recent Reviews

TrustRadius Insights

Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to …
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We love Lola!

10 out of 10
October 31, 2019
Incentivized
We use Lola for business travel at our company. We love how easy it is for everyone to make their own airline, hotel, and rental car …
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Booking Made: Sleek, Fast, Simple

10 out of 10
October 25, 2019
Lola is deployed across our entire organization for business travel, remote employees returning to HQ for meetings and countless …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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All-In

$250

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Lola.com?

Lola.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of Lola.com are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to gain visibility into travel costs before they are charged to employees' corporate credit cards. This has greatly helped us budget and plan more effectively across the company. The platform simplifies the process of purchasing airline tickets by securely storing company card information, eliminating the need for reimbursement and streamlining the check-in process. With Lola.com as our de facto solution for corporate business travel support, most frequent travelers within our organization are already using the platform.

Not only is Lola.com a simple and mobile-friendly way to book travel, but it also eliminates the need for a dedicated travel agent within the company. Employees have control over their travel expenses and scheduling, allowing for easy budget setting and compliance with company policies. By automating the booking process and coordinating logistics for multiple employees, Lola.com has saved us significant time and frustration. The platform's well-designed and intuitive interface, along with helpful filtering options for finding the right flights, ensures a seamless user experience.

Lola.com is highly regarded among users for its excellent customer service and prompt support in resolving flight cancellations or missed connections. It serves various business travel needs within our organization, including remote employees returning to headquarters, conferences, and events. With Lola.com, everyone can make their own travel arrangements while providing the finance team with a centralized reporting platform. This addresses coordination and scheduling issues for a larger number of travel plans while ensuring that expenses stay within company policies. Overall, Lola.com has proven to be indispensable in simplifying our corporate travel processes and ensuring a smooth travel experience for our employees.

Fantastic Live Chat Support: Many reviewers have expressed their satisfaction with the platform's live chat feature, describing it as fantastic and invaluable for receiving assistance during the booking process. They appreciate the prompt and helpful responses from Lola.com's support team, which enhances their overall experience.

User-Friendly Interface: Numerous users have lauded Lola.com for its user-friendly interface, making it easy to book flights and hotels. The intuitive design ensures a seamless booking experience, allowing users to navigate the platform effortlessly and complete their reservations quickly.

Convenient Reservation Changes: Multiple users have highlighted the convenience of changing or updating reservations on Lola.com. The platform provides a hassle-free way to modify travel plans, saving users time and effort. This flexibility is particularly appreciated when unexpected changes arise or adjustments need to be made to accommodate evolving needs.

Limited airline options: Some users have expressed a desire for Lola.com to offer the ability to book with major carriers like Southwest Airlines, as they prefer their services or have existing rewards accounts with them.

Inconvenient check-in process: Several reviewers have mentioned that they would like Lola.com to check them in to their flights earlier, especially for airlines like Southwest where missing the early check-in window can result in a less desirable seat.

Lack of integration and features: Users have suggested various improvements such as the ability to use miles/points to book flights and hotels, integrating Lola.com with email client and calendar for scheduling reminders, logging expenses from trips within the same app used for booking, and seamless sharing of bookings with team members.

Attribute Ratings

Reviews

(1-14 of 14)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use
  • Competitive pricing
  • Continual improvement of services, new and existing
  • Modern workflows when securing travel arrangements
  • Stellar customer support
  • Room for existing features to grow and expand, especially on the administrative side
  • Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
  • Need for more support of existing travel rewards accounts
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Well designed and easy to use site. Makes finding and booking simple.
  • Helps in collecting travel information for each traveler makes booking flights for multiple people super easy!
  • Lola.com support will help take care of flight changes and any other issues.
  • The only missing thing is a calendar style flexible dates option when searching for flights.
  • Flight searches take a little while, which could potentially be sped up by caching results or something.
Chad Boivin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Customer service is the best experience I have ever had with a travel company. They are always available and always on top of things
  • Lola.com is also easy to use. Their website is extremely easy to book travel on
  • Prices. The prices for travel that they are able to get us is very competitive and most of the time better then anywhere else.
  • At this point, I have not found any issues and or need for improvement at this time. The experience is always professional, fast and amazing.
October 31, 2019

We love Lola!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The customer service team consistently goes above and beyond.
  • The development team is really responsive to suggestions and ideas.
  • The platform is very easy to use. There is very little training required.
  • Nothing at this time!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service is spot on with every interaction I have.
  • Being able to set guidelines that are strict enough so we don't blow our T&E budget but also loose enough so that people are able to book quickly and efficiently without having to compromise based on their preferences.
  • All of the analytics are great. I also really enjoy being able to see who is traveling where and when - without this feature, there would be more interruptions in both my and the traveler's day.
  • Would love to see additional airlines added, national and international.
Sura Hart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Easily book flights and hotels
  • See all flights and hotels booked across the organization
  • Easily change or update reservations
  • It would be nice if you could use miles/points to book flights and hotels
  • It would be nice if employees could "request travel" but have a manager approve it before it's booked
Score 10 out of 10
Vetted Review
Verified User
  • Lola allows me to input my preferences for hotels and rental cars as well as airlines. This is hugely helpful when you travel often
  • Lola stores all of my rewards numbers and TSA/Global Entry numbers so that they are automatically applied when I book
  • Lola has a live chat system with real employees that have helped me received promotional deals sent to me directly, and apply them to business travel
  • NA
  • NA
  • NA
Sean Flanagan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Clean and intuitive interface
  • Easy comparison of travel options from a wide variety of providers and sources
  • Excellent customer support when we called in for help on a flight booking
  • Would be cool if we could log expenses from inside the app
Scotty Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Scheduling - the user interface is clean and easy to use to make sure all scheduling goes smoothly
  • Booking - with multiple confirmations along the way, you can be sure you're booking correctly
  • Scale - Lola.com takes a previously manual and individual process and makes it scalable for our entire company
  • Push Reminders - I think it would be good if Lola.com integrated with our email client and calendar to provide scheduling/booking reminders
  • Expenses - it would be great to be able to log expenses from the trips inside of the same app we used to book them
  • Sharing - it could be beneficial to be able to book travel, and them share it seamlessly with other members of my team
Kathleen Slattery Booth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management
  • Offers employees who travel a single interface for booking travel
  • Provides employees who are traveling with concierge level service when booking and while on the road
  • The platform's live chat is fantastic!
  • Currently, Lola.com does not offer the ability to book with some major carriers (ex. Southwest Airlines)
  • I love that Lola's team reaches out to ask me if I'd like them to check me in to my flights, but I wish they would do it a bit sooner (particularly for Southwest airlines, where if you miss the window of the first few minutes after checkin opens, you get a terrible seat)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Lola makes the booking process more of a relationship between booking service and traveler.
  • They're fantastic at rescheduling flights and even saved us some money in rebooking fees.
  • Lola offers check-in service for your flights and follows up on your itinerary for you
  • Would have liked the option for check-in after booking and not day of check-in. I had already taken care of it by then.
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