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Loom

Loom

Starting at $8 per month
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Overview

What is Loom?

Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.

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Recent Reviews

TrustRadius Insights

Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly …
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Great little tool

9 out of 10
June 23, 2023
Incentivized
We use Loom to make screen recordings for software tutorials and user issues for troubleshooting. As a mostly remote team this helps to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business

$10

Cloud
per creator/per month

Starter

Free

Cloud

Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.loom.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $8 per month
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Product Details

What is Loom?

Loom is an async video communication platform for work. Built for simplicity and speed, the user can record, share, and interact with video messages to move work forward.

Loom allows users to express thoughts at work in less time, sharing quick feedback, or deep communication. Viewers can interact, comment, and respond to videos, to create an instant human connection.

Loom boasts over 14 million people across 200,000 companies as users, who communicate faster with async video. From HubSpot, to Atlassian, to Netflix, Loom aims to be the screen recording and collaboration tool of choice for top companies and small businesses alike.

Loom Features

  • Supported: Record your screen, camera, microphone, and internal audio
  • Supported: Works on Chrome, Desktop, and mobile
  • Supported: Automatically save videos to the cloud and share them instantly with a link
  • Supported: Leave time-based comments and emoji reactions & get notified when someone views, reacts, or comments on your video
  • Supported: Choose who can see your video with security and access controls
  • Supported: Edit and trim your video using the Loom web app
  • Supported: Adjust video playback speed

Loom Screenshots

Screenshot of Loom for DesktopScreenshot of Chrome extensionScreenshot of Loom videopageScreenshot of Loom for iOS

Loom Video

What is Loom?

Loom Competitors

Loom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.

Loom starts at $8.

Vidyard, Zight, and Rewatch are common alternatives for Loom.

Reviewers rate Usability highest, with a score of 10.

The most common users of Loom are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(173)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly beneficial when they need to create quick and focused 'how-to' videos with time-sensitive requirements. It has proven to be an effective tool for creating training and support videos for customers, as well as facilitating collaboration within teams. One of the key advantages of using Loom is that it simplifies communication by allowing users to record video messages, eliminating the need for lengthy email chains and fostering more personalized and humanized communication. This feature has been especially valuable in enabling collaborative feedback, as team members can record their screens and provide verbal feedback on design elements or document drafts. Furthermore, Loom has been widely used to simplify communication with clients and both internal and external teams when conveying detailed information or navigating complex tools or products. By offering the ability to capture short product tours, communicate with prospects, and document bugs, Loom enables users to create shareable and downloadable videos that showcase processes, workflows, or issues encountered. This not only saves valuable time but also enhances visual communication, making it easier for all stakeholders to understand and address problems effectively. Additionally, Loom streamlines communication with team members, clients, and partners by eliminating the need for lengthy emails and reducing the chances of misunderstandings. As a tool essential for running businesses effectively, Loom allows for quick sharing of videos with clients and team members alike. It has proven invaluable in training new employees since they can watch videos at their own pace while benefiting from transcribed text and other features. Moreover, Loom significantly impacts business efficiency and productivity by enabling effective work without constant meetings. The software's versatility is evident in its widespread usage across various scenarios such as generating marketing materials, creating customer tutorials, facilitating internal communication, particularly when meetings are not necessary or asynchronous communication is preferred. For sales teams working across different time zones and verticals, Loom provides a valuable platform for delivering information to partners and prospects. With Loom's ability to visually demonstrate step-by-step processes, it solves problems more effectively than text-based communication, making it an indispensable tool for sales enablement. It is also frequently used for recording and sharing screen capture videos to support development processes, provide feedback, and design game mechanics. In conclusion, Loom has become a go-to solution for many users due to its ability to streamline communication, save time, enhance visual understanding, and empower effective collaboration. The diverse range of use cases span from training employees and creating customer tutorials to supporting development processes and sales enablement. Loom is also highly valued for its ability to save users significant amounts of time by allowing for quick web-based screen sharing and eliminating the need for lengthy emails or voice messages. Another important use case of Loom is training clients on specific tasks and demonstrating project results. With Loom, users can easily share information in a more maneuverable and efficient way, providing a seamless experience when disseminating knowledge. This has proven to be especially beneficial for businesses that rely on effective communication with clients and partners. Overall, Loom has a significant impact on productivity and efficiency in various industries. Its versatility allows it to be utilized in different contexts, whether it's creating training materials, simplifying communication, providing feedback, or showcasing processes. Users find that Loom's features address their specific needs and help them overcome challenges more effectively than traditional forms of communication. With its ability to capture and share visual content seamlessly, Loom proves to be an indispensable tool for enhancing collaboration, improving understanding, and saving valuable time for individuals and teams alike.

Convenient Integration: Many users have found the integration of the Loom extension into Chrome to be extremely convenient, allowing for fast and almost automatic screen recording with options to capture audio and video camera.

Well-Executed Organizing System: The online organizing system for videos in Loom is well executed according to users. They appreciate the ability to create folders and move related videos into those folders, making it easy to access and manage a large number of videos efficiently.

Easy Access to Video Tools: Users have praised Loom for providing easy access to video tools through the browser extension. They mention that there are multiple tools available for customizing what to record, such as capturing a single window or the entire desktop, as well as editing functionality for removing errors or unnecessary sections from recorded videos.

Limited video editing abilities: Some users have mentioned that Loom lacks advanced video editing abilities and titling features, which may limit its usefulness for those who require more control over their video production. This limitation has been raised by multiple reviewers.

Excessive notifications during setup: The notifications and communications from Loom during the initial setup have been described as excessive by some users, potentially causing annoyance or distraction. Several reviewers have expressed this concern.

Lack of customization options: Users have suggested that Loom could benefit from offering more customization options, such as a frame selection tool to customize the recording space more precisely. This suggestion has been made by multiple users.

Attribute Ratings

Reviews

(1-25 of 36)
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Carlos Andrés Patiño | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Asynchronous communications that work
  • Documenting processes
  • Providing details without the need to go on meetings.
  • Loom can definitely join the AI trend and evolve the system to do other things and support businesses.
  • Loom can improve service quality, it happens sometimes that we record videos and these do not work or don't move past the processing phase.
  • Better storage and user experience when navigating previous videos. we rarely use it and i think they can do more with it. Like building company spaces or something.
Score 10 out of 10
Vetted Review
Verified User
  • Recording is easy and seamless
  • I haven't had to edit much, but when I do, it's very simple
  • Access is easy
  • Embedding the video in email is really easy (increases opens)
  • Reporting - I'd like to be able to catch the email address where they clicked from so I could see specifics of who was watching videos (in the case of my general ones)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Loom is valuable for creating video tutorials and onboarding materials.
  • It allows trainers to record step-by-step instructions, share best practices, and provide visual demonstrations, facilitating the learning process for new employees or team members.
  • Sales teams can create personalized video pitches or product demonstrations to engage prospects effectively.
  • Collaborating between timezones and replacing meetings/ emails with quick videos.
  • More advanced editing features within Loom. While Loom provides basic editing functionalities such as trimming, cropping, and adding captions, users have suggested improvements like the ability to add annotations, text overlays, or transitions to enhance the overall video editing experience.
  • Organization and search - working for a digital asset management company, organization is key.
  • More integrations
Jason Rutel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Asynchronous communication
  • Visual communication allowing me to show exactly what I'm talking about
  • New AI features automatically summarizing and titling the loom video
  • Easy to share with others and it's instantly online.
  • I'd like Loom to able to organize my videos better for my organization
  • I'd like the mobile app to become more streamlined and effective
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use, just click start and the screen you'd like to record and its ready.
  • Easy to send, there are a variety of formats available to send the video in that are easily accessible.
  • Video quality is great, audio quality too!
  • Self-recording options- I'm not able to blur my background with Loom
Manan Vora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • They have various integrations and apps, so using it on any platform is easy.
  • They have an easy recording feature - so we don't need training to use Loom.
  • Editing the video once it's made is suer easy on their backend tool - so we don't need to get the video completely right while recording.
  • Their folder system makes it easy to organize videos.
  • The transcripts feature isn't accurate and captures incorrect words.
Tobin Jarrett Poppenberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • They're constantly improving the app, adding features and fixing bugs.
  • The agility to go from screen recording to share is insane.
  • It's free for the basic version and very affordable for the premium.
  • They've got great foldering system that lets us create shareable folders for client videos, team videos, and more.
  • The still screenshot feature should let us edit/mark up the images.
  • I work on 3 X monitors and the desktop version of Loom still can't seem to know that I always want to record on the screen from which I open the app. Short of that, it should ask us what screen we want to record on instead of making us catch the fact that it's set to record on some other screen. This causes me to have to stop the recording and restart because it was recording the wrong screen.
  • You can't yet transfer a video seamlessly between workspaces. This causes you to have to download and then re-upload to the other workspace if you happen to work for numerous companies using Loom.
Alyssa Parr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows you to share your screen across the internet immediately. No downloading large video files
  • You can specify if you want to include your headshot, voice, or both in your screen share.
  • You can set custom privacy settings to ensure that your information is safe and secure.
  • It's easy to embed files into a website, copy/paste the link into an email, or download and upload to a website. Very desktop and mobile friendly, no matter what browser you're using.
  • I also love that you can watch videos at 2x the speed. It makes my work flow extremely efficient.
  • The video trim feature has improved a lot recently, but it's still not perfect. Sometimes when I trim a video clip, it distorts other parts of the video.
  • It would be nice if they had a referral/affiliate program. I would get all my friends to sign up!
Roshinee Pandiarajan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Recording tech issues and bugs by QA team
  • Asynchronous team communication, in tandem with slack
  • Product tours and short demonstrations on email
  • I'd like Loom to have more shapes of video cam recording instead of just circle
  • I'd like Loom to be priced higher for premium features and give more minutes and free with basic features
  • I'd like loom to be more competitive in sales and marketing like vidyard
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Very simple UX
  • Intuitive to use and simple
  • Editing just after recording
  • Sending a link of video to people for collaboration and sharing
  • Options to have a webcam, the screen only and webcam + screen when recording a video
  • Can be slow to process the video recording
  • Video editing can a bit tricky with the cursors, and not very accurate on the timeline
Score 9 out of 10
Vetted Review
Verified User
  • At the same time you can see screen and hear your voice.
  • I don't have to type an email to describe a problem.
  • It can be shared, or re-watched, if it contains more complex explanations.
  • The quality of audio varies (I am using the same microphone).
  • There should be an option to insert tags and notes in a video.
  • Sometimes I need higher resolution, but I understand that this would slow down streaming.
Rachel Gauvin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows screen only if you don't want to have your video on
  • Having everything be links instead of downloaded files to manage is perfect
  • I wish there was a landing page of all my recorded videos that's easily accessible
  • I wish there was a way to have a team collaborative site where we can house and share videos
Kari Tjader | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Delivers trainings to colleagues or partners
  • Delivers recorded walk-throughs of demos of our products
  • Being able to copy a video so that the end user doesn't see comments from other users -- ie., demo/pitch that isn't specific to one person
  • Give more benefits to the pro version. Being able to add a thumbnail seems like a dumb reason to pay for the service.
Andrew Folts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Very quick to access and record via shortcuts.
  • Support for Chrome and capturing a browser window.
  • Ability to instantly share or download video.
  • Answering technical questions.
  • Answering emails when I can't type.
  • Creating how-to GIFs for social media.
Raphael Sanguinete | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It's quick and easy to start recording.
  • A great cloud platform integrated to share the videos.
  • Password protection of the videos.
  • Integration with project management tools like ClickUp and Notion.
  • I had problems when recording long videos.
  • Sometimes, when recording, a huge amount of computer performance is needed.
  • The online video player of Loom is not as good as the more consolidated platforms (ex.: Youtube, Vimeo).
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