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Loom

Loom

Starting at $8 per month
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Overview

What is Loom?

Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.

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Recent Reviews

TrustRadius Insights

Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly …
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Great little tool

9 out of 10
June 23, 2023
Incentivized
We use Loom to make screen recordings for software tutorials and user issues for troubleshooting. As a mostly remote team this helps to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business

$10

Cloud
per creator/per month

Starter

Free

Cloud

Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.loom.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $8 per month
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Product Details

What is Loom?

Loom is an async video communication platform for work. Built for simplicity and speed, the user can record, share, and interact with video messages to move work forward.

Loom allows users to express thoughts at work in less time, sharing quick feedback, or deep communication. Viewers can interact, comment, and respond to videos, to create an instant human connection.

Loom boasts over 14 million people across 200,000 companies as users, who communicate faster with async video. From HubSpot, to Atlassian, to Netflix, Loom aims to be the screen recording and collaboration tool of choice for top companies and small businesses alike.

Loom Features

  • Supported: Record your screen, camera, microphone, and internal audio
  • Supported: Works on Chrome, Desktop, and mobile
  • Supported: Automatically save videos to the cloud and share them instantly with a link
  • Supported: Leave time-based comments and emoji reactions & get notified when someone views, reacts, or comments on your video
  • Supported: Choose who can see your video with security and access controls
  • Supported: Edit and trim your video using the Loom web app
  • Supported: Adjust video playback speed

Loom Screenshots

Screenshot of Loom for DesktopScreenshot of Chrome extensionScreenshot of Loom videopageScreenshot of Loom for iOS

Loom Video

What is Loom?

Loom Competitors

Loom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.

Loom starts at $8.

Vidyard, Zight, and Rewatch are common alternatives for Loom.

Reviewers rate Usability highest, with a score of 10.

The most common users of Loom are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(173)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly beneficial when they need to create quick and focused 'how-to' videos with time-sensitive requirements. It has proven to be an effective tool for creating training and support videos for customers, as well as facilitating collaboration within teams. One of the key advantages of using Loom is that it simplifies communication by allowing users to record video messages, eliminating the need for lengthy email chains and fostering more personalized and humanized communication. This feature has been especially valuable in enabling collaborative feedback, as team members can record their screens and provide verbal feedback on design elements or document drafts. Furthermore, Loom has been widely used to simplify communication with clients and both internal and external teams when conveying detailed information or navigating complex tools or products. By offering the ability to capture short product tours, communicate with prospects, and document bugs, Loom enables users to create shareable and downloadable videos that showcase processes, workflows, or issues encountered. This not only saves valuable time but also enhances visual communication, making it easier for all stakeholders to understand and address problems effectively. Additionally, Loom streamlines communication with team members, clients, and partners by eliminating the need for lengthy emails and reducing the chances of misunderstandings. As a tool essential for running businesses effectively, Loom allows for quick sharing of videos with clients and team members alike. It has proven invaluable in training new employees since they can watch videos at their own pace while benefiting from transcribed text and other features. Moreover, Loom significantly impacts business efficiency and productivity by enabling effective work without constant meetings. The software's versatility is evident in its widespread usage across various scenarios such as generating marketing materials, creating customer tutorials, facilitating internal communication, particularly when meetings are not necessary or asynchronous communication is preferred. For sales teams working across different time zones and verticals, Loom provides a valuable platform for delivering information to partners and prospects. With Loom's ability to visually demonstrate step-by-step processes, it solves problems more effectively than text-based communication, making it an indispensable tool for sales enablement. It is also frequently used for recording and sharing screen capture videos to support development processes, provide feedback, and design game mechanics. In conclusion, Loom has become a go-to solution for many users due to its ability to streamline communication, save time, enhance visual understanding, and empower effective collaboration. The diverse range of use cases span from training employees and creating customer tutorials to supporting development processes and sales enablement. Loom is also highly valued for its ability to save users significant amounts of time by allowing for quick web-based screen sharing and eliminating the need for lengthy emails or voice messages. Another important use case of Loom is training clients on specific tasks and demonstrating project results. With Loom, users can easily share information in a more maneuverable and efficient way, providing a seamless experience when disseminating knowledge. This has proven to be especially beneficial for businesses that rely on effective communication with clients and partners. Overall, Loom has a significant impact on productivity and efficiency in various industries. Its versatility allows it to be utilized in different contexts, whether it's creating training materials, simplifying communication, providing feedback, or showcasing processes. Users find that Loom's features address their specific needs and help them overcome challenges more effectively than traditional forms of communication. With its ability to capture and share visual content seamlessly, Loom proves to be an indispensable tool for enhancing collaboration, improving understanding, and saving valuable time for individuals and teams alike.

Convenient Integration: Many users have found the integration of the Loom extension into Chrome to be extremely convenient, allowing for fast and almost automatic screen recording with options to capture audio and video camera.

Well-Executed Organizing System: The online organizing system for videos in Loom is well executed according to users. They appreciate the ability to create folders and move related videos into those folders, making it easy to access and manage a large number of videos efficiently.

Easy Access to Video Tools: Users have praised Loom for providing easy access to video tools through the browser extension. They mention that there are multiple tools available for customizing what to record, such as capturing a single window or the entire desktop, as well as editing functionality for removing errors or unnecessary sections from recorded videos.

Limited video editing abilities: Some users have mentioned that Loom lacks advanced video editing abilities and titling features, which may limit its usefulness for those who require more control over their video production. This limitation has been raised by multiple reviewers.

Excessive notifications during setup: The notifications and communications from Loom during the initial setup have been described as excessive by some users, potentially causing annoyance or distraction. Several reviewers have expressed this concern.

Lack of customization options: Users have suggested that Loom could benefit from offering more customization options, such as a frame selection tool to customize the recording space more precisely. This suggestion has been made by multiple users.

Attribute Ratings

Reviews

(1-25 of 36)
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Carlos Andrés Patiño | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Loom is a must, I am not sure how many other tools like this one there are but Loom really becomes a key player in a team collaboration, specially if that team collaborates remotely or internationally. You can use the video links to embedded these in other places or downloadthem for editing.
Score 10 out of 10
Vetted Review
Verified User
I do recommend Loom to colleagues. I have found it immensely helpful in providing simple ways for clients (in my case, mostly professors) to get the information they need from me. Loom is great for 'Show and Tell' type connection needs. I use it in selling, but not as much as in education. I think I need to learn more of the functionalities and options in order to speak well to that point, but it has been great for demos and connecting with professors I always seem to 'miss'.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Loom is literally the best free (or depending on your team size) tool that I have found in recent years honestly. I have a consulting practice on the side where we work in multiple timezones. Im not the best with words or explaining things over email, and im a much more visual person. being able to show somehow how to do something rather than explain it via email is HUGE. Its literall creating the office culture vibe over video, and its exactly what i need to help scale my consulting while also help provide training at my current job.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is perfect for explaining issues, questionnaires, quizzes, or even errors. I also like the fact that users don’t need to log in to watch the recorded video. I don’t use it for course recording because my videos are long, and it's difficult to trim them, and there are not many options.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sharing new product ideas to build a better backlog. Sharing customer problems to start working on looking for possible solutions. Sharing bugs with support or developers to have a clear starting point to work. Sharing training content for collaborators before releases to build help center content and other marketing materials.
June 23, 2023

Great little tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Not a collaboration replacement but a great tool for personalized communication. Sometimes it is much quicker and effective to capture things visually then share them out. Great tool for software onboarding.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
scenario where loom is well suited
- presentations
- Meeting recordings
- short updates
- walkthrough videos
- lead and prospectings

There are alot of use case which i can think where loom is available to help with improving the process. Anything that requires a meeting is no longer relevant if updates can be done through video recording
Jason Rutel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Where Loom is Well Suited:

Creative Brainstorming: Sometimes I need to get my team's creative juices flowing. I use Loom to share an impromptu brainstorming session where I visually map out ideas on a whiteboard. It's golden to get everyone on the same page and have them contribute their own sparks.

Client Milestone Updates: We hit a big milestone in a project and I want to share the excitement with the client. I record a brief Loom video capturing the key achievements, our team's enthusiasm, and a sneak peek at what’s coming. Clients adore this personal touch, and it helps strengthen our bond.

Quick Technical Troubleshooting: One of my team members is stuck on a technical issue. Rather than doing the back-and-forth via email or chat, I use Loom to quickly showcase how to solve the issue while narrating the steps. Saves a ton of time and frustration.

Where Loom is Less Appropriate:

Sensitive Feedback or Discussions: Sometimes, there's a need for sensitive feedback or discussions with a team member. In these cases, Loom might not convey the right level of empathy or enable the interactive dialogue needed. A live video call or an in-person meeting is more appropriate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think Loom is well suited for anyone that wants to create quick videos to really connect with a person or prospect they would like to communicate with. It's such an easy way to add an extra level of attention to anything you would like to share with someone else. I also love getting looms from other people, it makes me feel a sense of connection with the sender I just don't get via email or IM.
Manan Vora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any communication that needs to be executed can be done via Loom.
Loom simplifies communication by providing video and audio inputs, which minimizes the amount of time it takes to communicate something and reduces any potential misunderstandings for us.

We use Loom quite extensively in our day to day operations -
1. We have Software for which bugs, feature explanations, and design walkthroughs for our internal team are communicated through Loom videos.
2. We also service clients' development requirements, for which we use Loom to communicate development feedback and bugs using Loom.
3. We also teach the service clients how to use certain tools/elements online, which we use Loom to document.
4. We have recently started using Loom for product walk-throughs as well.
Tobin Jarrett Poppenberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Here are a few ways I use Looms in my business:
  1. When assigning tasks to my team. Fire up a loom, talk through what I want, show examples. BOOM!
    (Oh, the time saved and mistakes avoided.)
  2. When reporting issues or asking for support from software companies.
    (Oh, the back and forth requests for more details, skipped.)
  3. When giving revision requests.
    (Video is THE fastest possible way to describe what’s working and what’s not about a design/page/whatever.)
  4. For creating quick step-by-step training videos as documentation for systems we build for our clients in my consulting business.
Alyssa Parr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Loom is well-suited for web designers who need to communicate designs with team members or clients in a quick and visual way. It's great for software tutorials.

Loom is less appropriate if you are looking to edit complex videos with animations, music, transitions, etc. To do that, you would need to download your loom video and then manually edit it in another software.
Roshinee Pandiarajan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[Loom is] best suited for bit sized impromptu videos, small tutorials, QA testing, asynchronous team communications, video introductions, creating emailers and presentation docs with embedded videos. It is suitable for capturing one's experience online and sharing with others.

It is not suitable for live events, video streaming. It is not suitable for creating complete learning courses.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Making training videos of online software, or cloud applications to share with other team members.
  • Recording short videos to send to clients to explain specific processes or procedures.
  • Good for giving feedback to team
  • Documenting internal business processes and procedures to store them on an intranet site
  • Making a quick update on how to use a specific application for teams and users
Score 9 out of 10
Vetted Review
Verified User
Very suited when you want to explain to a teammate how a certain tool works; you make a short video walking them through the process--they will be able to watch your screen as you switch from one tab to another, while your voice (and a small video in a corner) will supplement it with a verbal explanation. Not that it is not appropriate, but we use another tool for regular video messaging (that is our primary communication tool).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Loom is great for businesses of all sizes. It is a great training tool. Why write paragraphs of instructions when you can explain your process and demonstrate the data input throughout the app? I have also used it to record video calls (with permission) of software demos to save for later. It isn't recommended to screencast where sensitive data is visible unless you are prepared to export the videos to censor them.
Dillon Gove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Loom almost daily for internal communications with my team, and for external communications with a customer to add that extra mile customer service and delight. Video and Audio can create a ton of clarity for the viewer on the exact steps to replicate a bug or to accomplish a detailed workflow. It saves me time from writing out large emails, and is a more enjoyable medium for digesting that information anyways.
Rachel Gauvin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Training and onboarding are by far the best uses of the tool for my team. We are a remote team that don't all work the same schedule so it allows people to record work while they're doing it so that the how-to, step-by-step can be accessed by anyone later. We have an organized way to store all our videos so that people can find them when they need to do a new task.

For example, someone on our team went on vacation to another country and while they were away an unexpected task came up. Instead of having to bother this person on vacation, or clumsily figure it out on our own, one of us could watch the pre-recorded video and do the work that needed to be done.
Kari Tjader | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I really like to use Loom for delivering content to partners and prospects, but I would not let it take the place of or remove real-time feedback via video conferencing. At some point it's necessary to be live-in-person with a partner.
Andrew Folts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Loom is excellent for quickly and conveniently recording screen shares and/or videos of yourself. It works perfectly for answering client questions or when you want to send someone a response but can't (or don't want to) type. I wish Loom had some very basic editing features—for example, dropping in title sequences for different sections of the video. As of now, you're better off downloading the video and working with it in Adobe, etc.
Raphael Sanguinete | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Loom is well suited for scenarios where you want to record and share screen-captured videos in a quick and easy way. Its main feature is that almost after finishing the recording your video will be available in the cloud, so you can share it with your collaborators quickly. It's less appropriate when you have to record long videos.
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