Lucidchart Reviews

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97 Ratings
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Score 8.8 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-20 of 20)

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Andrew Knight | TrustRadius Reviewer
November 18, 2020

Flexible and as user friendly as you could hope for

Score 8 out of 10
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Support Rating

7
This is hard to review really because we have never needed support. Anything we have required assistance with has either been covered in the user forum or we have solved oursleves. There are not too many things we have encountered that are too difficult to solve ourselves. Everything is very straight forward.
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Anonymous | TrustRadius Reviewer
November 18, 2020

A light-weight, easy to use, draw and collaborate any where Information Visualization Tools

Score 9 out of 10
Vetted Review
Verified User
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Support Rating

8
Lucidchart website already provides complete information section on how to use the product and to utilize all it's features. It also provides Frequently Asked Question section, with comprehensive list of questions and resolutions. And when we are unable to find help for a specific problem from the website, we can always submit a help request from the ticketing form provided on the website.
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Anonymous | TrustRadius Reviewer
November 18, 2020

The simple and powerful charting collaboration platform

Score 9 out of 10
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Support Rating

10
Interestingly enough we only interacted with support at the initial setup of SSO integration. The product has worked flawlessly since and has not necessitated calls or emails to tech support. Based on our experience with support around SSO I can be certain that Lucidchart is very responsive and would resolve any technical problem in no time.
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David Cassel | TrustRadius Reviewer
November 15, 2019

Seamless Diagram Creation -- No Onboarding Needed!

Score 9 out of 10
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Support Rating

10
The team is always available to answer questions on Instagram or through their live chat, and we get calls from them about once a year asking if we're happy with stuff or want to upgrade our service. Overall, they have been really professional, and I can see that they really enjoy developing their software and helping companies with diagram creation services.
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Richard Perroset | TrustRadius Reviewer
August 13, 2019

Getting Lucid with Lucidchart!

Score 9 out of 10
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Support Rating

9
I have not personally dealt with their support team, but I know others that have and they have found them to be helpful and responsive. They do occasionally try to up-sell you so don't be surprised if that happens. They also offer online and knowledge base support to help you find the answers you are looking for.
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Anonymous | TrustRadius Reviewer
October 22, 2019

Fantastic product with a big pool of capabilities

Score 8 out of 10
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Support Rating

8
I have only reached out to support once when we have had an issue with sharing the charts and people not getting the invitation and just getting a tough time onboarding but it was resolved pretty fast and I don't think its a consistent issue.
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About Lucidchart

Lucidchart is a presented by the vendor as a flexible yet powerful flowchart and diagram software that integrates with other collaboration tools, enabling visual collaboration for teams.

Lucidchart Features

Has featureIntegrations with industry-leading applications
Has featureReal-time collaboration with team
Has featureExport and import current diagrams from various systems

Lucidchart Screenshots

Lucidchart Videos (2)

Lucidchart Integrations

Lucidchart Competitors

Lucidchart Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Basic4.95per month
Pro8.95per month
TeamVariesper month

The Team Pricing increases depending on the number of users on the account.

Lucidchart Customer Size Distribution

Consumers
25%
Small Businesses (1-50 employees)
20%
Mid-Size Companies (51-500 employees)
25%
Enterprises (> 500 employees)
30%

Lucidchart Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Lucidchart Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android
Supported Languages: English