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Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional …
Lumen Next-Generation SIP Voice ServicesFormerly CenturyLink Enterprise Voice SIP Services
Overview
What is Lumen Next-Generation SIP Voice Services?
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution…
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What is Lumen Next-Generation SIP Voice Services?
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Lumen Next-Generation SIP Voice Services?
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges.
• Enterprise Long Distance
• Enterprise Managed Messaging Service
• Enterprise Toll Free
• International Toll-Free Service (ITFS)
• International Local Inbound (ILI)
• TDM/PRI and switched services
• Enterprise Long Distance
• Enterprise Managed Messaging Service
• Enterprise Toll Free
• International Toll-Free Service (ITFS)
• International Local Inbound (ILI)
• TDM/PRI and switched services
Lumen Next-Generation SIP Voice Services Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional interruptions and downtime. The use of SIP offers resiliency and failover, providing advantages over traditional PRI and voice trunks. The voice quality is dependent on the ISP/carrier, such as Lumen/CenturyLink, which has provided good and reliable service. While using Lumen/CenturyLink may incur costs and delays compared to other competitors offering similar services, Zach, the account representative, has been helpful in ensuring the best value for the clients.
One key use case of CenturyLink Enterprise Voice SIP Services is its organization-wide implementation as part of a distributed platform sold as a service. It is utilized for inbound and outbound voice PSTN services at the US-based HQ. The solution needed to be reliable, cost-effective, low maintenance, and support high availability. CenturyLink Enterprise Voice SIP has proven to be very reliable and more affordable compared to other phone companies. It offers the flexibility of modern VoIP services with old school telecom grade reliability. The service is used across the entire organization, delivering services to the corporate office and other locations via a hybrid VOIP phone system. This setup allows for handling calls without the need for standard copper phone lines or costly hosted services. Additionally, international calls can be made without incurring extra long-distance charges.
Attribute Ratings
Reviews
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July 19, 2022
Worth the price!
CenturyLink Enterprise Voice SIP was very reliable for the time that I used it. Compared to other phone companies it is definitely the more affordable option. It can imitate any other phone service at half the cost with just as many functions. It served very well for the time that I used it.
- Reliable
- Long Lasting
- Affordable
- Call dropping
- Pretty difficult to navigate customer service
- No free trials
- Call Forwarding
- Recorded Calls
- Fast Dials
- Quality of the call
- Faster learning
- Increased numbers of calls
- Organization of calls
In terms of comparisons between CenturyLink Enterprises Voice SIP and Flowroute would be the display and formats. In my opinion, CenturyLink has an easier format and can make a difference when it comes to inbound and outbound calls. Of course, every company has its pros and cons but in this case, the pros outweigh Flowroute's.
July 18, 2022
Best value for your buck
They have provided good, reliable service. We have incurred costs and delays in using their service vs different competitors that offer the same service. Zach is our account rep and he has been awesome and always makes sure we are getting the best bang for our buck. We find it super helpful that we are able to make international calls without extra long-distance charges.
- Customer service
- Open to changes
- Streamline support
- The wait times on queue
- Have an online support chat agent
- Auto pay
- International calls
- Clear calls
- Fast dial
- Reduce phone bill
- Reduced company phones
- Super affordable
I feel like you get better value for your dollar here. They always will let you know if there is a promotion going on or if they have a discounted rate depending on the number of users that you have in your environment. They also make it easy to negotiate rather than having to jump through all these hoops.
February 24, 2022
CenturyLink SIP - getting better, but still room for improvement
I have multiple clients using Lumen/CenturyLink for SIP handoff. The experience is mostly positive, but there have been interruptions/downtime. I believe there are better providers/solutions out there if you are willing to spend a bit more.
The benefits of SIP are resiliency and failover that traditional PRI and traditional voice trunks don't offer. The disadvantages are that the voice quality is dependent on the ISP/carrier for quality. In this case, Lumen/CenturyLink.
The benefits of SIP are resiliency and failover that traditional PRI and traditional voice trunks don't offer. The disadvantages are that the voice quality is dependent on the ISP/carrier for quality. In this case, Lumen/CenturyLink.
- Failover.
- SIP handoff for SIP based on prem PBX like Mitel, ShoreTel, etc.
- Lumen-CenturyLink is improving in communication, organization, and reliability.
- Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
- Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
- Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.
- Failover.
- SIP hand-off via reliable Adtran.
- Lumen CenturyLink has one of the largest/best fiber networks available.
- Some improvement in failover and flexibility in outages.
- Frustrating technical support hold time during larger Lumen CenturyLink outages.
I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP. BCMOne/Nexvortex is an AWESOME SIP provider with better planning, deployment, and technical support. When paired with redundant internet paths on SD-WAN (BigLeaf or Velocloud) a very resilient solution is created.
No
- Product Features
- Prior Experience with the Product
Convenience, primarily. Since Lumen-CenturyLink was already providing the fiber/MOE, it made sense for them to handle the SIP as well.
For most clients, I now use NexVortex (BCMOne) for SIP service. Excellent planning, deployment, and support. Flexible and reliable. I will typically pair this solution with a form of SD-WAN since the SIP is using the Internet. For SD-WAN I often use BigLeaf or Velocloud MSR.
As I mentioned before, Lumen-CenturyLink support is improving. More frequently I've had US-based support that resolved my issues. Once recently I had a network problem that I assumed could be CenturyLink SIP caused and was not. Other times I've had strange SIP issues (numbers that would not dial, etc) and could not get Lumen to take me seriously when the phone vendor had isolated the issue to Lumen's network.
Yes
No, the issue was never owned or fixed.
Yes, I had one incident where I asked CenturyLink to troubleshoot their SIP service extensively after hours and then assisted with regular communication through midnight.
May 20, 2021
Lumen provides great services and features if you can survive the implementation process and cost
We use CenturyLink [Enterprise] Voice SIP services for our US-based HQ for inbound and outbound voice PSTN services. We needed a solution that would be reliable, cost-effective, low maintenance, have good support, support HA, and have the potential to be deployed in other branch locations if necessary one day.
- Reliable
- Low maintenance
- Initially complicated
- Took a long time to implement
- Online portal for support/ticketing
- Large feature-set
- Neutral ROI, service is stable but cost is high
- Neutral ROI also, given implementation was long, but maintenance is easy
CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams.
Old school telecom grade reliability, but with the flexibility of modern VoIP services.
- Reliable.
- Scaleable.
- Good support.
- Portal management could be better.
- Reporting is somewhat archaic.
- Sales and support team
- Failover and DR scenarios
- Geographic footprint
- Uptime and reliability
- Verizon Unified Communications as a Service and AT&T ISP
Compared to ATT and Verizon, we have gotten much better uptime and pricing is better as well. There is much less red tape when placing orders or getting quotes. Real, actual support is also much closer to the customer, rather than being full of AI assistants and off-shore tier-1 call center agents.