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Lumen Next-Generation SIP Voice Services

Lumen Next-Generation SIP Voice Services
Formerly CenturyLink Enterprise Voice SIP Services

Overview

What is Lumen Next-Generation SIP Voice Services?

Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution…

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Recent Reviews

TrustRadius Insights

Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional …
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Worth the price!

7 out of 10
July 19, 2022
Incentivized
CenturyLink Enterprise Voice SIP was very reliable for the time that I used it. Compared to other phone companies it is definitely the …
Continue reading
Read all reviews
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Pricing

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What is Lumen Next-Generation SIP Voice Services?

Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Lumen Next-Generation SIP Voice Services?

Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges.
• Enterprise Long Distance
• Enterprise Managed Messaging Service
• Enterprise Toll Free
• International Toll-Free Service (ITFS)
• International Local Inbound (ILI)
• TDM/PRI and switched services

Lumen Next-Generation SIP Voice Services Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(11)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional interruptions and downtime. The use of SIP offers resiliency and failover, providing advantages over traditional PRI and voice trunks. The voice quality is dependent on the ISP/carrier, such as Lumen/CenturyLink, which has provided good and reliable service. While using Lumen/CenturyLink may incur costs and delays compared to other competitors offering similar services, Zach, the account representative, has been helpful in ensuring the best value for the clients.

One key use case of CenturyLink Enterprise Voice SIP Services is its organization-wide implementation as part of a distributed platform sold as a service. It is utilized for inbound and outbound voice PSTN services at the US-based HQ. The solution needed to be reliable, cost-effective, low maintenance, and support high availability. CenturyLink Enterprise Voice SIP has proven to be very reliable and more affordable compared to other phone companies. It offers the flexibility of modern VoIP services with old school telecom grade reliability. The service is used across the entire organization, delivering services to the corporate office and other locations via a hybrid VOIP phone system. This setup allows for handling calls without the need for standard copper phone lines or costly hosted services. Additionally, international calls can be made without incurring extra long-distance charges.

Attribute Ratings

Reviews

(1-7 of 7)
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July 19, 2022

Worth the price!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
CenturyLink Enterprise Voice SIP was very reliable for the time that I used it. Compared to other phone companies it is definitely the more affordable option. It can imitate any other phone service at half the cost with just as many functions. It served very well for the time that I used it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
They have provided good, reliable service. We have incurred costs and delays in using their service vs different competitors that offer the same service. Zach is our account rep and he has been awesome and always makes sure we are getting the best bang for our buck. We find it super helpful that we are able to make international calls without extra long-distance charges.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I have multiple clients using Lumen/CenturyLink for SIP handoff. The experience is mostly positive, but there have been interruptions/downtime. I believe there are better providers/solutions out there if you are willing to spend a bit more.

The benefits of SIP are resiliency and failover that traditional PRI and traditional voice trunks don't offer. The disadvantages are that the voice quality is dependent on the ISP/carrier for quality. In this case, Lumen/CenturyLink.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use CenturyLink [Enterprise] Voice SIP services for our US-based HQ for inbound and outbound voice PSTN services. We needed a solution that would be reliable, cost-effective, low maintenance, have good support, support HA, and have the potential to be deployed in other branch locations if necessary one day.
Craig Nichols | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
CenturyLink Enterprise Voice SIP Services is used by the whole organization and is part of our distributed platform that we sell as a service. We have worked with them and used this service for almost the entire history of the company.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use CenturyLink Enterprise Voice SIP Services across our entire organization. Services are being delivered to our Corporate office then distributed amongst our different locations via a Hybrid VOIP phone system. This assists us in handling calls across our entire organization without the need for standard copper phone lines at each location or costly Hosted services.
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