Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce)

About TrustRadius ScoringScore 8.0 out of 100
Adobe Commerce (Magento Commerce)

Overview

Recent Reviews

Flexible, easy to use platform

8 out of 10
November 16, 2018
We use Magento across multiple departments, mostly for our marketing team and IT/engineering team though. Magento is used to manage our …
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Verified User
Employee

Popular Features

View all 20 features

Product catalog & listings (31)

8.0
80%

Product management (32)

7.8
78%

Visual customization (32)

7.3
73%

CMS (31)

6.8
68%

Reviewer Pros & Cons

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Verified User
Employee in Marketing
Health, Wellness and Fitness Company, 501-1000 employees
Ramindu Deshapriya | TrustRadius Reviewer
Ramindu Deshapriya
Lead Consultant - Technology
Virtusa (Computer Software, 10,001+ employees)

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Pricing

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Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce)

N/A
Unavailable

What is Adobe Commerce (Magento Commerce)?

Adobe Commerce (Magento Commerce) provides companies with a platform to manage, personalize, and optimize the commerce experience across every touch point and across the customer journey. ACC is built on Magento Commerce Pro and is integrated with

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://magento.com/products/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

BigCommerce

BigCommerce

$29.95
per month

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Features Scorecard

Online Storefront

7.6
76%

Online Shopping Cart

7.0
70%

Online Payment System

9.2
92%

eCommerce Marketing

6.5
65%

eCommerce Business Management

7.7
77%

Product Details

What is Adobe Commerce (Magento Commerce)?

Adobe Commerce (Magento Commerce) provides companies with a platform to manage, personalize, and optimize the commerce experience across every touch point and across the customer journey. ACC is built on Magento Commerce Pro and is integrated with Adobe Experience Manager.

It was originally developed as an open-source eCommerce content management solution by Varien, Inc. Varien was acquired by eBay in 2012. Magento Open Source (formerly Community Edition) is still available for developers and tech-savvy merchants. Adobe also offers small business and mid-enterprise level solutions that offer cloud services and integrations for business intelligence and order management tools.

Visitor data is used to segment customers and personalize the shopping experience with targeted promotions, suggestions and coupons. Sites generate SEO-friendly URLs, a Google site map, and customized meta tags to help products get discovered. Site-wide or segmented and targeted recommendations are generated from rule-based product-relations logic, to increase up-sells and cross-sells, and interactive features including "likes" and tweets allow visitors to broadcast their choices and create buzz around products.

The paid versions of Adobe Commerce are extensive and include product integrations such as business intelligence, order management, and an extensions marketplace.

Adobe Commerce (Magento Commerce) Video

Adobe Commerce (Magento Commerce) Integrations

Adobe Commerce (Magento Commerce) Competitors

Adobe Commerce (Magento Commerce) Technical Details

Deployment TypesOn-premise
Operating SystemsLinux
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Adobe Commerce (Magento Commerce)'s best feature?

Reviewers rate eCommerce security highest, with a score of 9.2.

Who uses Adobe Commerce (Magento Commerce)?

The most common users of Adobe Commerce (Magento Commerce) are from Small Businesses (1-50 employees) and the Retail industry.

Reviews and Ratings

 (205)

Ratings

Likelihood to Renew (8)

9.8
98%

Usability (1)

9.0
90%

Availability (4)

10.0
100%

Performance (2)

9.0
90%

Support Rating (2)

8.0
80%

Online Training (2)

8.0
80%

Implementation Rating (2)

8.0
80%

Reviews

(1-25 of 40)
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July 07, 2021

Magento Commerce on Adobe Commerce Cloud is a straightforward store builder

Ramindu Deshapriya | TrustRadius Reviewer
Ramindu Deshapriya
Lead Consultant - Technology
Virtusa (Computer Software, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud, is a great tool to build out online stores and end-to-end commerce solutions, including procurement and supply chain processes. It simplifies the addition of stock items and allows the maintenance of these items on the store to be carried out similar to what a content management system provides. However, Magento Commerce, part of Adobe Commerce Cloud, does not work well in scenarios where millions of buyers would try to buy the same item simultaneously, which can happen with big product launches and rare items in a store. Basically, it does not scale well in terms of performance.
July 07, 2021

Magento Commerce Delivers But With Pitfalls

JM
Jeff Montgomery
CTO
Animal Necessity (Veterinary, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
May 21, 2021

The best multi-channel platform

Marco Casieri | TrustRadius Reviewer
Marco Casieri
E-Commerce Manager
GAUDì TRADE S.p.A. (Apparel & Fashion, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Magento fits well mid-high revenue project starting from 3M and above. It's not a cart but a more complex platform. The best choice for multi-brand projects and the electronic industry should be the best match due to product concept. The cloud version is suggested for most projects and doesn't require much technical effort.
July 11, 2019

Magento Commerce Cloud Is Perfect For Our Larger Corporate Web Design Ecommerce Clients With Large Increasing Sales Trends

.Kim Murphy | TrustRadius Reviewer
.Kim Murphy
Owner
Designz23 (Internet, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

A large supplier in the lighting industry that has a high volume of sales that is increasing each month is a perfect example of one of our web design clients who we recommended and implemented Magento Commerce Cloud for. Generally speaking, when an online store is predicted to grow exponentially they will need the added hosted resources like security, redundancy, and speed that Magento Commerce Cloud provides. However, if you have a more complete IT department including hosting and infrastructure, then you might get away with the community edition or a less-modern shopping cart platform.
July 05, 2019

Magento is great for simple e-commerce models, not built for complexity

Verified User
Manager in Customer Service
Music Company, 5001-10,000 employees
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Magento is great for very simple subscription-based e-commerce models. However, the moment you add any complexity, Magento isn't the solution for you. Improvements have been very slow-going, and the upgrade from 1.8 to 2.0 really set our operations team back a few years in terms of functionality.
June 06, 2019

Magento - the flexible and scalable ecommerce platform of your dreams!

Verified User
Strategist in Marketing
Facilities Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Magento is well-suited for any business that needs scalability and manages many products or uses data feeds to ingest product information. Magento might be less useful for a small business with a catalog of only 10-15 products.
April 01, 2019

Magento may be the right choice for companies ready to spend and invest for ownership and personalization

Verified User
Account Manager in Information Technology
Information Technology and Services Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Magento is great for organizations and individuals that place a high value on personalization and ownership. Although it comes at a great cost, Magento allows users to personalize/customize their e-commerce sites as much as they want and Magento allows users to run Magento on their own servers. Magento is however more difficult to pick up than some other e-commerce platforms, so it may not be ideal for those who have limited time, energy and money to spend on their e-commerce site.
January 08, 2019

Advanced eCommerce tool for the back-end developer

Sherice Dominguez | TrustRadius Reviewer
Sherice Dominguez
Ecommerce Digital Marketing Associate
Textron Specialized Vehicles (Consumer Goods, 1001-5000 employees)
Score 4 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

This is a great tool for people that have a lot of experience coding and a lot of resources dedicated to the back-end customization. For a business user though, it is not intuitive and is a pretty big headache since we are required to go to IT so much. The marketplace can be a great place to find add-ons, but you have to be careful there as well. There are add-ons that are no longer supported by developers, so you can choose some that render useless.
December 10, 2018

Magento Commerce Cloud Is Incredibly Customizable

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
November 16, 2018

Flexible, easy to use platform

Verified User
Employee in Marketing
Telecommunications Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's good for companies who want to build and manage a more sophisticated and comprehensive website. You may want to have a dedicated IT team that manages it though. If you are a small business that just started a website, you can start with a cheaper and less complicated solution.
October 01, 2018

Magento Commerce Pros and Cons

Jeff McRitchie | TrustRadius Reviewer
Jeff McRitchie
Vice President of Ecommerce
MyBinding.com (Retail, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have complex requirements, need flexibility and like having control and access to the code base Magento can be an awesome choice. If you are on a limited budget, are not a developer or can't hire a developer or if you can live with the out of the box features from a smaller SAS platform Magento may not be a great fit.
September 28, 2018

For Large E-Commerce Websites, Magento should be your first choice!

Verified User
Executive in Information Technology
Internet Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For large-scale e-commerce websites on a dedicated server with a good web developer on staff/on call, Magento is an excellent option.

For small scale e-commerce, or starter website, Magento is not the best option, and will leave your pulling your hair out.
September 11, 2018

Powerful Software but Frustrating to Use

Steffany Winkelmann | TrustRadius Reviewer
Steffany Winkelmann
Email Marketing Analyst
Positec (Marketing and Advertising, 51-200 employees)
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have a strong development team who is familiar with Magento (or willing to learn its nuances), it is a very powerful e-commerce tool that can accomplish a lot for your brand. If you don't have someone (or multiple 'someones') that can be dedicated to Magento development/management on a daily basis, you will be very frustrated and it will not be a viable solution. Other tools in the platform are fairly easy to use, but without backend support from a knowledgeable developer, you will not be successful with Magento.
August 06, 2018

Magento is a solid choice

Brad Ranks | TrustRadius Reviewer
Brad Ranks
Director of Technology
MeMD, Inc (Hospital & Health Care, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Magento is great for anyone looking for a shopping cart and is selling products. I have steered away from it for a single services company, since it is more geared towards product sales. It does an amazing job out of the box and the administrative management is simple. 5 gold stars.
April 27, 2018

Reliable, Stable, Typical

Zach Shelley | TrustRadius Reviewer
Zach Shelley
Senior Marketing Project Manager
US Water Filters (Consumer Goods, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Magento has been a reliable platform that allows for a considerable selection of app or plug-in choices while also integrating with internally developed solutions. There are many who finds its structure limiting and clunky, but for commodities and part search specific industries, it fits the bill nicely. Our IT/Dev team makes good use of its organizational options but does have to spend a significant amount of time building some of our necessary functions into the platform and continually keeping them up to date with a well-structured sprint schedule.
April 02, 2018

Prepare your pockets: fitting your needs is VERY expensive

Verified User
General Manager in Marketing
Retail Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I would recomment Magento for someone who needs a store for multiple countries very quickly, who will manage lots of stock and who will have huge pockets for buying services (design, modifications, etc.) and plugins. You'll need them.

Besides that, I wouldn't recommend it. It eats servers, it's hard to maintain, hard to start with, hard to modify... there are many sweet alternatives if you don't want to be a HUGE megastore. WooCommerce, Shopify... even PrestaShop (which I tried a couple years ago and didn't like much) seems better suited.
January 23, 2018

Not the best solution for a small business

Stephanie Reed | TrustRadius Reviewer
Stephanie Reed
Managing director
Purple Frog (Publishing, 1-10 employees)
Score 3 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's well suited for a big organisation who needs a bespoke solution and a strong and reliable e-commerce platform. However, for a smaller one with not that many others, it's very hard to learn and use, as well as make changes without the need of a developer, so I would not recommend it.
August 31, 2017

Magento - Top notch e-commerce platform

Michael Huey | TrustRadius Reviewer
Michael Huey
Senior Support Engineer
Windsor Circle, Inc. (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Any e-commerce company with development resources for implementation should definitely consider Magento. If your company is smaller and doesn't have as many resources to devote to an in-house dev team or hiring a third party for setup, there are definitely other smaller e-commerce platforms, but you lose a lot of functionality. Easy to scale Magento once the setup is complete and nearly limitless options for growth and customization.