Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce)

About TrustRadius Scoring
Score 8.0 out of 100
Adobe Commerce (Magento Commerce)

Overview

Recent Reviews

Flexible, easy to use platform

8 out of 10
November 16, 2018
We use Magento across multiple departments, mostly for our marketing team and IT/engineering team though. Magento is used to manage our …
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Popular Features

View all 20 features

Product catalog & listings (31)

8.0
80%

Product management (32)

7.8
78%

Visual customization (32)

7.3
73%

CMS (31)

6.8
68%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Adobe Commerce (Magento Commerce)?

Adobe Commerce (Magento Commerce) provides companies with a platform to manage, personalize, and optimize the commerce experience across every touch point and across the customer journey. ACC is built on Magento Commerce Pro and is integrated with

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://magento.com/products/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Features Scorecard

Online Storefront

7.6
76%

Online Shopping Cart

7.0
70%

Online Payment System

9.2
92%

eCommerce Marketing

6.5
65%

eCommerce Business Management

7.7
77%

Product Details

What is Adobe Commerce (Magento Commerce)?

Adobe Commerce (Magento Commerce) provides companies with a platform to manage, personalize, and optimize the commerce experience across every touch point and across the customer journey. ACC is built on Magento Commerce Pro and is integrated with Adobe Experience Manager.

It was originally developed as an open-source eCommerce content management solution by Varien, Inc. Varien was acquired by eBay in 2012. Magento Open Source (formerly Community Edition) is still available for developers and tech-savvy merchants. Adobe also offers small business and mid-enterprise level solutions that offer cloud services and integrations for business intelligence and order management tools.

Visitor data is used to segment customers and personalize the shopping experience with targeted promotions, suggestions and coupons. Sites generate SEO-friendly URLs, a Google site map, and customized meta tags to help products get discovered. Site-wide or segmented and targeted recommendations are generated from rule-based product-relations logic, to increase up-sells and cross-sells, and interactive features including "likes" and tweets allow visitors to broadcast their choices and create buzz around products.

The paid versions of Adobe Commerce are extensive and include product integrations such as business intelligence, order management, and an extensions marketplace.

Adobe Commerce (Magento Commerce) Video

Adobe Commerce (Magento Commerce) Integrations

Adobe Commerce (Magento Commerce) Competitors

Adobe Commerce (Magento Commerce) Technical Details

Deployment TypesOn-premise
Operating SystemsLinux
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Adobe Commerce (Magento Commerce)'s best feature?

Reviewers rate eCommerce security highest, with a score of 9.2.

Who uses Adobe Commerce (Magento Commerce)?

The most common users of Adobe Commerce (Magento Commerce) are from Small Businesses (1-50 employees) and the Retail industry.

Reviews

(1-25 of 39)
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Ramindu Deshapriya | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our organization implements Magento Commerce, part of Adobe Commerce Cloud, on behalf of clients to manage their distributed online stores. Magento Commerce is also integrated as part of workflows with an integration with Enterprise Service Bus. Magento Commerce provides effective tools to manage online e-commerce with extensive customization options, which we develop for our clients.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have used Magento Commerce as an E-Commerce solution for many years. We manufacture and sell our own products and supplements, so this platform has been in play for quite some time to get product to both end users and wholesalers. For the most part, the platform has done its core job - to manage products, orders, and customers. It's UI has really gotten better over the years (6 years ago it was pretty basic) and making minor and graphic updates have gotten better.
Marco Casieri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Magento actually is a point of arrival for ecommerce and the start point for developing a better omnichannel customer experience. It comes with lots of features that fit many commercial and marketing needs otherwise developing new features out-of-the-box is extremely expensive and not easy. However, all you need is on it and as a merchant, we appreciate the continuous platform update by Adobe.
Jeff Moriarty | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Magento is being used by the entire company. From customer service, to purchasing, to marketing. Ever since we used it, seems like we always had issues. Went through three different development companies and all still had issues. We are constantly spending between 4k and 10k per month just to maintain it. And issues still happen. It might be great for a huge organization with a Magento team in house and huge budgets, but not good for small to medium size businesses.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The key problem that Magento solves is selling in different currencies and languages, from different warehouses around the world, with different credit card clearers. Together with the multi-store functionality, it allows us to manage our global operation from one website and to focus our development and support resources on one instance of the software.
.Kim Murphy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Magento Commerce Cloud for some of our larger e-commerce clients who want a more robust platform with speed, customer support, automatic data redundancies, and professional security. Although seemingly expensive, the price is justified and will pay off in the long-run, especially if the client's online store has a high volume of sales with a growing trend. When our clients are not so much concerned about initial e-commerce costs and don't need a ton of complex functionalities added, then we usually implement Magento Commerce Cloud.
Score 5 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Magento Commerce Cloud to manage our e-commerce accounts and transactions. Magento allows for the creation and management of subscription-based accounts and products, and it allows our users to make various updates to accounts/subscriptions through a web browser interface, as well as manage payment settings for each subscription record.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Magento is being used as the ecommerce platform for our primary business; we use WooCommerce and older solutions for several of our smaller businesses. Magento is the best option for our primary business because of the way it's able to ingest product information from a data feed, and it makes it easy to manage products, categories, and pages.
Score 6 out of 10
Vetted Review
Verified User
Review Source
My department uses Magento to make certain accessories and supplies available to the contractors that power our business, and to the other organizations that we work with to make our business successful. We sell marketing and promotional items to our partner organizations, and replacement accessories (i.e. bags) to our contractors through Magento.
Sherice Dominguez | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use Magento for 3 eCommerce sites on a single Magento platform. We sell parts and accessories for 3 brands. Currently, there are 3 users inside the tool and the business is managing mostly front-end changes. We go to IT for almost all changes outside of adding products, changing product information, running promotions via coupon codes and changing banners. We chose Magento for its flexibility and add-ons.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Magento Commerce Cloud to build and manage our ecommerce website. It is used across every team within our ecom department. We especially like how flexible Magento is. We have developed numerous in house add ons that are custom made to what we need. We also have integrated many of the third party vendors into our Magento set up.
Jeff McRitchie | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Magento offers a great flexibility and power for mid sized retailers who want to create a high quality online experience for their users. Although the platform requires a fair amount of technical expertise to set up, maintain and host the access to the source code and the ability to customize virtually any aspect of the platform means that virtually anything is possible when using Magento.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have used Magento Open Source for several years for client's e-commerce websites. As an ecommerce solution, Magento is an excellent open source software. Magento offers a really strong backbone for building ecommerce websites and offers a strong community of open source developers to back it up. Extensions make it easy to extend Magento to accommodate many needs.
Steffany Winkelmann | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use Magento to support our multiple e-commerce websites for all brands and all locations, execute transactional emails, manage warranty registrations, sync order data to our Email Service Provider, run promotions, and manage pricing/shipping/order follow-up info, and other development items. Primarily Marketing and IT use Magento to support our e-comm websites, with our call center using a section of Magento to reference customer information.
Brad Ranks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have used Magento in many different capacities. From a point of full utilization of the shopping cart, payment processing, inventory, configurations of product, and anything else it does, to as little as implementing it solely for the use of the coupon engine (simply because it was all there and I did not want to recreate the wheel).

I will be using it in conjunction with Wordpress and other quick-to-market CMS systems that are already in place.
Zach Shelley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We own and operate 4 separate eCommerce domains, 3 of which are platformed on Magento. 1/3 of our staff uses Magento daily for various reasons:
  • Order Processing (Customer Service)
  • Merchandising and Product Management
  • User Experience Development
  • Reporting and Analytics
  • etc.
Marketing, Customer Service, Operational Support, Category Management, Product Information, etc. are all departments who work daily in Magento through various roles.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We used Magento CE 1.9 for our eCommerce company. We have over 15,000 products and sell mostly on the internet.
We had two softwares, one for selling (ecommerce, in this case, Magento) and another for internal stock management and logistics. That software connected to Magento to publish the products and manage stock levels.
Magento was used by most departments (sales, customer service, marketing), but as we are a small startup, communication is fluid in case somebody can't achieve what they're trying to do.
Stephanie Reed | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
We use Magento for our e-commerce website. The whole website is developed in Magento and the payments for our products are processed through it. We used it as it was described as a scalable solution for our future growth and a very solid platform for our needs and those of our customers.
September 29, 2017

Magento at a Glance

Tanzeem Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
From the outset, I would like to say that Magento has always been my initial choice for any product that we developed for ourselves or for any third party. Although we could not use it for developing one of our last projects The Movie Korner, we could not do without the flexibility and affordability provided by Magento for our current project www.themerchantice.com . We are currently using it only for the webfront and most of our other departments are outsourced. One thing that truly compels us to adopt it is that most of the third party solutions that we use have plugins compatible mostly with Magento. None of the other platforms, we have learned from our extensive research, provide this kind of adaptability.
Michael Huey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We integrate with Magento and work with many clients who use Magento as their primary e-commerce platform. We do not do Magento setups, but we have worked with data customizations, integration usage, and collecting and working with customer data from Magento. We are a data science company focused on retention automation.