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MailerLite

MailerLite

Overview

What is MailerLite?

MailerLite is an email marketing platform. Users can create professional newsletters, landing pages and websites using a drag & drop editor with AI generator or by customizing pre-designed templates. And manage campaigns on-the-go in the iOS app. MailerLite helps to…

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Recent Reviews

MailerLite is Great!

8 out of 10
April 03, 2024
I use MailerLite on a bi-weekly basis. We often use this platform to communicate monthly newsletters to our clients and internally with …
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TrustRadius Insights

Users have commended MailerLite for its user-friendly interface, making it easy for them to quickly adapt to the software for their DIY …
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Highly recommend MailerLite!

10 out of 10
July 19, 2023
I use it every day in my organization to send communication to my readers. It is very simple and easy to use and helps me get the job done …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • List management (51)
    8.8
    88%
  • Email deliverability reporting (50)
    8.2
    82%
  • WYSIWYG email editor (48)
    7.0
    70%
  • Standard reports (50)
    6.4
    64%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Forever free plan

$0

Cloud
1,000 subscribers

Growing

$10

Cloud
per month 3 users

Advanced

$21

Cloud
per month Unlimited users

Entry-level set up fee?

  • $10 2500 subscribers
    Optional
For the latest information on pricing, visithttps://www.mailerlite.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

MailerLite

YouTube

Mailerlite's landing page builder demo

YouTube

A Quick Demo for Integrating Your MailerLite Account With Clearout

YouTube

MailerLite Review & Demo: Affordable Email Marketing Solution?

YouTube

Mailerlite's website builder demo

YouTube

MailerLite and Zapier email marketing integration demo

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.1
Avg 7.9

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

6.9
Avg 8.5
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Product Details

What is MailerLite?

MailerLite is an email marketing platform. Users can create professional newsletters, landing pages and websites using a drag & drop editor with AI generator or by customizing pre-designed templates. And manage campaigns on-the-go in the iOS app. MailerLite helps to connect with an audience using advanced targeting, automations and surveys. It integrates with Zapier, Stripe, WordPress, Shopify and other tools and platforms. MailerLite offers a Forever Free account including 24/7 support and a 30-day premium trial.

MailerLite Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Standard reports

Pre-Send Testing Features

  • Supported: Email Previews

Additional Features

  • Supported: Drag & Drop editor with AI generator
  • Supported: Third party integrations

MailerLite Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Drag & Drop editor with AI generator

MailerLite Video

Quick start MailerLite tutorial - How to start sending the first newsletter

MailerLite Integrations

MailerLite Competitors

MailerLite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

MailerLite starts at $10.

Mailchimp, Constant Contact, and GetResponse are common alternatives for MailerLite.

Reviewers rate Dynamic content and List management highest, with a score of 8.8.

The most common users of MailerLite are from Small Businesses (1-50 employees).

MailerLite Customer Size Distribution

Consumers20%
Small Businesses (1-50 employees)50%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)10%
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Comparisons

View all alternatives
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Reviews and Ratings

(125)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have commended MailerLite for its user-friendly interface, making it easy for them to quickly adapt to the software for their DIY music business needs. They highly appreciate the 24/7 user support provided by MailerLite, as it ensures that important deadlines are not missed and technical problems are promptly addressed. The automations and triggers offered by MailerLite have been highlighted as important features that help improve efficiency and better serve customers with specific needs. Additionally, users value how MailerLite can cater to multiple subcategories within the music industry, allowing them to manage each business individually within their larger organization. The platform is particularly valuable for providing information to customers, such as product launches and promotions.

Design Features: Users have praised Mailerlite's design features, with many stating that it allows them to create campaigns that are on brand and highly customizable. Numerous reviewers have mentioned the ability to design newsletters using various blocks and attach buttons to images as standout features.

Zapier Integration: The Zapier integration has been widely appreciated by users for its ease of use in gathering data from multiple sources. Several reviewers have mentioned how this integration simplifies their workflow and saves time by automating tasks.

Email Deliverability Tools: Many users have found features like DKIM and Domain Validation provided by Mailerlite helpful in improving email deliverability. These tools ensure that emails sent through the platform reach recipients' inboxes effectively.

Limited API accessibility: Some users have mentioned that Mailerlite has limited API accessibility, making it difficult for them to integrate the software with other tools or platforms.

Difficulties in setting up drip campaigns and triggers: Several users have found the process of setting up drip campaigns or triggers for certain emails to be time-consuming and complex. They feel that there could be improvements in terms of ease-of-use and user-friendliness.

Lack of integration with WPForms plugin: Users are disappointed by the lack of integration between Mailerlite and the popular WPForms plugin, which forces them to use a second email provider. They suggest adding this integration to streamline their workflow.

Users commonly recommend MailerLite for its ease of setup and integration with websites and landing pages. They appreciate the customer service and user-friendly interface provided by MailerLite. Users suggest trying MailerLite for 12 months to gain insights and improve marketing efforts. They find MailerLite to be a great value for money, particularly for beginners or businesses with a small number of subscribers. It is advised to check if your integrations are supported before signing up for MailerLite. Users express trust in the security and reliability offered by MailerLite. The tutorials provided by MailerLite are recommended for learning how to use the platform effectively. Users encourage others to switch to MailerLite for its ease of use, powerful features, and professional quality. They recommend MailerLite for combining and automating email lists. Users describe MailerLite as a phenomenal product with an affordable price tag and excellent support. Giving MailerLite a try is suggested by many users.

Attribute Ratings

Reviews

(1-25 of 58)
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Francesco Cositore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I'm using MailerLite to manage all my campaigns and automations. I have 10.000 subscribers in my list and MailerLite make things so much easier. Creating an automation is very simple, I never had any issue using any of their features and the customer support is fast and helpful when I need information about anything.
  • Create automations
  • Create landing pages
  • Campaigns analytics
  • Sometimes the text gets messed up while I'm writing the body of an email. The font and size change all of a sudden.
MailerLite is great if you need to build automations and send emails to big lists.
Peter Wouters | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
MailerLite has been great for us, we have been using it for years. We mainly use it to send out monthly newsletters to our subscriber base, and have occasionally used it to create pop up subscriber forms. It offers good stats to see what customers are really interested in and what links they click more often than not.
  • Easy to use interface
  • Good statistics
  • Reasonable selection of templates
  • Linked with Zapier for good workflows
  • More templates would be useful
  • Better deliverability - a lot of our emails end up in spam as Mailerlite doesn't seem to be quite as recognised as Mailchimp or Klaviyo, for instance
MailerLite is affordable for small business, easy to use, and user-friendly. Support is fantastic, you hardly ever have to wait for a response to any issues.
Jenna Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Automation e-mails, managing 15,000+ subscribers, encouraging readers to sign-up to our newsletter in exchange for a free digital download.
  • Price is great
  • Number of e-mail addresses allowed is awesome
  • Layouts are beautiful
  • Would love to see some more AI features coming up soon as (although I love MailerLite SO much) I've been on the fence about switching to a platform that offers more AI tools which prompt me to share an e-mail about my new YouTube video that was published or my recent blog post that was written. These reminders and then support with writing the newsletter blast really help kick my butt into gear.
Well suited for people who have a sales funnel and want to use their newsletter list to generate an income.
Andrej Jurancic | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We're using MailerLite for a rather long time now, and we're absolutely pleased with it. Not only is it extremely reliable, the customer support is premium. We've been using different mailing services and ended being disappointed. MailerLite didn't disappoint us not even once, during all these years. Personally, I'd rate it 10 out of 10. I truly recommend using it.
  • It handles the GDPR efficiently.
  • It's easy to use, fast and efficient.
  • The price is a bit high, but still affordable.
  • The support is extremely pleasant and capable.
  • Price could be a bit lower (you knew this was about to pop-up, right ;))
If you're looking for a well-organized mass mailing system, it's MailerLite that you want. It's as simple as that. Especially if you need to send mails frequently. MailerLite will bill you by the number of contacts / recipients, not by the number of sent e-mail. For us, this was the key element when deciding which solution to use.
Score 9 out of 10
Vetted Review
Verified User
We are a sports club and have been using MailerLite for EDM comms for about six months, and just upgraded from the free membership to a business plan in order to build a new club website. The free features of both platforms are extensive but we needed the ability to publish our site under our own URL, hence upgrading to a paid plan.
  • Easy and intuitive to build and send EDMs
  • Simple, hassle-free website construction
  • Responsive and helpful customer service
  • The photo editing feature could be better, such as allowing switching between landscape and portrait orientations, and more sizing/cropping templates
MailerLite is great for anyone with only basic skills to build out professional looking EDMs, websites or landing pages. The process to create, proof and publish is easy and intuitive. And although no phone support is provided on the free or business plans, email support has usually provided the right answer within half a day. I would definitely recommend MailerLite to any sports clubs or community groups looking for simple and effective ways to lift their communications or web presence.
Jonathan Nelson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Choosing a mailer option for a website is a daunting task.

It seems easy in theory but the complications come in when dealing with DNS etc and MailerLite made it easy with videos as well as 1on1 assistance.

Their interface is also easy to understand and use.

For first-time mailer campaigns etc, I would recommend as I did a lot of research and only found MailerLite through a YouTube video recommendation where I was trying to understand how others worked.
  • Simple interface
  • 1 on 1 help
  • Digital video assets for tutorials
  • WordPress integration
  • I cant say yet
I am still new to it but having played around with a few, I found MailerLite to be easy for a beginner and in a day or 2 I was already getting signups to my mailer
April 03, 2024

MailerLite is Great!

Score 8 out of 10
Vetted Review
Verified User
I use MailerLite on a bi-weekly basis. We often use this platform to communicate monthly newsletters to our clients and internally with our staff. We also make use of MailerLite as a marketing tool and measuring our responses, feedback or clicks on each mail help us gain insight into our client behaviour and the market.
  • Send mails out
  • Easy to edit and design content. Great functions and user friendly experience
  • Stats into our subscribers and gaining insights into their behaviours
  • Scheduling or hitting send should be a easy click through function after content/design is loaded
  • Are you sure options when deleting subscribers or groups... give a warning that one can't upload unsubscribed contacts back
I would recommend this platform to anyone who is sending bulk emails to an audience of over 50 contacts. I find that MailerLite has useful tools and variants to take away the pain of manually sending bulk emails
Score 10 out of 10
Vetted Review
Verified User
I use it every day in my organization to send communication to my readers. It is very simple and easy to use and helps me get the job done efficiently.
  • Customer Service
  • Ease of Use
  • Affordability
I recommend MailerLite for anyone who needs an email service to communicate with their customers/clients.
Score 9 out of 10
Vetted Review
Verified User
Our business is a caravan park with sites and cabins. We need to improve our sales, increase our guest visits. I am learning to use MailerLite to use Lead Magnets and automation to involve guests (new and repeat) and keep them updated and involved in the business. I need to establish closer links with my guests, nurture them and encourage them to stay. The problem is guests receive so much information. They have many options on places to stay, so I need to communicate our points of difference to them.
  • Clear layout
  • Excellent support on Chat with paid version - well worth it for a learner like me
  • This is my first day, so it would be unfair to state anything at this stage.
Being such a new starter it is hard to give specific examples.
I have setup a Lead Magnet and a Workflow.
The language and examples are very clear.
Joanne Lazzaro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I use MailerLite for all my email campaigns to my fan base, students and professional colleagues. It has very robust features even at the least expensive price point, and the drag & drop editing is user friendly. The learning curve is short - which very important for the DIY music business! And if there's a technical problem, their user support is 24/7, fast and from a live person, so important deadlines don't get missed. So far I'm pleased that I chose them over some other more well-know email campaign services.
  • Easy to use their editing interface
  • Easy to manage email lists (import, export, edit on the fly)
  • Fast, live customer service via email
  • Adding additional admins was buggy
  • 2FA requires the use of a 3rd party app (instead of using your mobile number)
Easy to learn to use, and customer support is fast when you need it. Works great for "small business/ indie musician" mail campaign business needs. It complies with the recent laws (in the USA and Europe) regarding customer contact privacy, and provides "easy unsubscribe". Some aspects of account administration (adding new admin users, and setting up 2FA) are a little buggy (I've been told they are working on this).
Will Soprano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use MailerLite to send a variety of marketing messaging; from newsletters to product, brand, etc. But maybe most importantly are the automations and triggers; these enable us to better serve our customers with specific needs and help improve efficiency within our organization.

Our biggest problem in communications is that we serve multiple subcategories within the music industry, and each of these are managed as singular businesses within our larger org chart. MailerLite is invaluable in that regard; we can serve each of these singular businesses within our org and their customers and also our fans at large.
  • Customer Service!!
  • Easy drag and drop editor (really clean design)
  • Help us send messaging while maintaining good email standards
  • Automations and Triggers
  • Form HTML output could be cleaner and shorter
  • Form design could be more editable
  • Landing pages could deploy through proxy to appear as our domain
They're great for newsletters .. I think this would be the perfect fit for a solopreneur / contract worker. They're really good at segmenting larger audiences - and as a result, triggers and automations MailerLite definitely could improve their form's HTML snippets + editability. So if you can't design a better form / page for your form then you're going to be lacking a little bit.

Also if mobile is super important for you, then you'll be able to hide sections on mobile but you can't change how they are stacked on mobile.
Gen Edwards | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use MailerLite to send automated emails, email campaigns, and to create Stripe-integrated landing pages from which to sell products/services
  • Creates landing pages
  • Sends automated emails
  • Sends email campaigns to my email list
  • I have definitely had difficulties, both in the past and currently, with the Stripe integration withing MailerLite - getting it to work properly.
As previously - email automations, landing pages, email campaigns. I'm not great at tech and I find MailerLite relatively idiot-proof, plus the support function/team has always been really good.
Ebony McKenna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
For ages I've been trying to find a way to sell ebooks directly from my website. Turns out, MailerLite had the easiest option of $10 per month through their partnership with Stripe.<br>I already use Mailer Lite for my regular author emails, so this was a huge help to add one small add-on.<br>I still made a little hash of it, but with one email, Denise from Mailer Lite sorted me out and fixed the broken link. Took maybe 10 minutes? Outstanding customer service.<br>Thank you.<br>Ebony
  • Easy to build emails
  • Provides a platform to sell digital downloads like ebooks - that then sends a link to the purchaser to download their preferred format.
  • It would be awesome if Mailer Lite or Stripe could store the ebook files on site instead of then needing to be stored elsewhere, like an author's website/story0rigin/Bookfunnel.
Very easy to use, and they have helpful tutorial videos too.
Score 1 out of 10
Vetted Review
Verified User
Major red flag with this company. If you read the Terms of Service, they do not provide refunds due to functionality. That means if you sign up and it does not work properly, they still not bother refunding you. I've attempted to obtain a refund several times due to poor email deliverability and they just simply stand by their "Terms of Service". They do not actually care that they take your money and do not provide you with a service that works. I am also forced into upgrading my plan to continue using it. Customer service just gives you the standard answer and does not actually take the time to listen to your needs. Steer clear of this company. Unfortunately, I was warned by using MailerLite before but I thought I would try it due to its cheaper plans. But this is clearly where you get what you pay for (not much at all).

"We do not refund any unused or partially used plans (monthly or yearly) when you did not use or partially used the Services, and/or forgot to cancel your plan, and/or if you canceled immediately after your credit card was charged for the new billing period. A refund will not be applied if you purchased a wrong monthly/yearly plan (even by mistake), and/or decided to cancel your subscription after the purchase because of functionality."
  • Easy to set up
  • Listening to customers
If you have a very small company with not many emails to send and not really care if your customers actually receive them. Also, if you don't care that they take your money and if it doesn't fit your needs that you are ok to walk away without getting a refund.
Score 10 out of 10
Vetted Review
Verified User
I use Mailerlite to send out weekly newsletters to my readers. The tool is easy to use, produces a lovely result, and gives me lots of flexibility. If I ever have issues, their technical support is amazing. Very responsive and knowledgeable, and my issue is typically resolved in a very short period of time. Love them!
  • Newsletter creation
  • Newsletter distribution
  • Can't think of anything at the moment.
I use Mailerlite to send out weekly newsletters to my readers. The tool is easy to use, produces a lovely result, and gives me lots of flexibility. If I ever have issues, their technical support is amazing. Very responsive and knowledgeable, and my issue is typically resolved in a very short period of time. Love them!
Camilla Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have migrated clients from other platforms to MailerLite with much success. Our clients have been happy because they're able to navigate the platform easily. The data reporting is great and integration is seamless. We are currently launching and were using another all-in-one platform but there were too many problems getting it to work. In the end, we ended up using MailerLite to create our website and it's been great! The best part is MailerLite just saved us $200+ on SSL alone - mind blown!
  • Integration
  • Reporting
  • Landing pages
  • Email marketing
  • Customer service
  • More granular logic for automations
  • Automations that don't kick-out a subscriber because the send date has past
Intricate automations might not be the best for MailerLite but it's also robust enough to take on some complicated workarounds. The integrations are simple and if I have trouble, I can always bounce it off their awesome tech support team.
Maddie Wharton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I am an avid MailerLite user! I work at a boutique marketing agency and we recommend MailerLite to all our clients, so I have loads of experience using this platform. I've used other competitors in the past, and MailerLite is by far the best option. I love the interface, it's super user-friendly. Clients love that it has a high sender reputation and almost always hits the inbox. Above all else, the customer service is outstanding. I use that chat feature, more than I'm sure they'd like. Joseph is usually the one who has to answer all my questions and he's fantastic. Thank you for all your help! I can't recommend MailerLite enough. I am a user for life.
  • User-friendly interface
  • Chat support
  • Design features
  • There are some glitches sometimes - for example when you download the PDF the colors aren't the same.
  • My team has had issues with needing to know who imported subscribers or sent a campaign and not being able to access that information.
MailerLite has been great in nearly all scenarios.
Score 10 out of 10
Vetted Review
Verified User
I just started using MailerLite, but I wanted to leave this review because the product and service have been GREAT so far. I have used other autoresponders in the past, but this one seems to be different for me. I find it to be very intuitive, efficient and it easily integrates with other products I use to build my online school. I also want to thank the for the kind and quick responses I have so far received when I've encountered a question or difficulty. I am loving mailerlite.
  • Easy to use and setup email campaigns
  • Integrates easily with other platforms
  • Easy to understand the reports
  • Sends you alerts to let you know when something in the setup needs attention
  • Perhaps more explanatory videos. For visual people like me, those work really well. That way we wouldn't need to bother the support team so often 😉
Great for new business who are on a tight budget to start seeing results with their email marketing. This tool works really well!
Louis Corneloup | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I'm using Mailerlite for my project, Dupple (<a href="https://dupple.com">https://dupple.com</a>), and we manage newsletters so we needed a good and cheap solution for this. They have several features I really like such as the ability to segment my users based on some criterias I chose. Another nice "feature" is the fact that they are super cheap compared to their competitors
  • Customer Service
  • Features
  • Documentation
  • Some parts of the documentation are outdated or not clear
I'm using Mailerlite for my project, Dupple (https://dupple.com) and I was having troubles using Mailerlite's API. After 2 days working on this, I decided to reach out to their customer service.Though I'm still a free account user, they reviewed my code and were super helpful to help me make things work.This is the first time I have such a great experience and I will definitely get the paid version at the end of the trial.
Roberto Quezada | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Mailerlite has a really easy and friendly plataform to upload and organise databases, and mostly to diagram really clean and responsive emails. It does also offers an excelent dashboard to follow the results of your campaigns, and great deals on pricing to maximise its features.
  • Database organization
  • Clean and clear templates
  • Easy to understand and practical dashboards
  • Great pricing deals
  • Issues on sudden account investigation or "level changes"
  • Better explaining concept differences between Groups and Segments
It is a great mailing tool. Had been using Sendgrid for a long time, and found this one friendlier and more clear. However, I don't fully understand some decisions or communication regarding our database.
Score 10 out of 10
Vetted Review
Verified User
We use MailerLite to keep in touch with our email subscribers across a couple of genres; both fiction & non-fiction groups. It's super easy and they offer automations that enable us to develop 4-step onboarding welcome emails. Their support is personalized, quick, and top notch!

When our list exceeded the first 1000 subscribers, I was concerned that new subscribers would be turned away, but Mailerlite made it easy for us by automatically boosting our tier - completely seamless to our subscribers and keeping those floodgates open.

Their integrations are very easy to implement as well, so we can capture subscribers from our website or book promotion sites very easily. They provide a 'preview link' that we can easily send to book promoters to show that we did indeed send the group promotions out.

Highly recommend! SOOOO much better than our previous Mailchimp experience.
  • Integrations
  • Automations
  • Automatic tier increases
  • Not sure yet what could be improved...it's all working.
Great for growing businesses in need of an easy way to keep in touch with customers, with a need also for automation sequences such as a welcome sequence or onboarding / training sequences.
Score 10 out of 10
Vetted Review
Verified User
I use MailerLite for newsletters. When I have encountered a difficulty, I have reached out to MailerLite support and always received the answer I needed within a short amount of time.
  • Communicates same day as questions are asked
  • Provides videos for a person to learn to use MailerLite at their own speed
  • Sends screen shots with instructions for extra clarity
  • Examples of how to choose the wording in letter footers need to be clarified.
I know other writers who use MailerLite and since they are people I trust, I started using MailerLite. They offer a lot before anyone has to move to using a paid version, but I have compared their options and prices to other mailing companies and when I need to move to a paid level, I will. MailerLite support has been responsive and helpful when I have needed an answer to a question I could not find on their site or in their videos.
Mahtab Narsimhan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use it to send my newsletter out to subscribers regarding my latest books and other freebies. I've been using it for over 2 years now and am happy with it.
  • Excellent drag and drop function
  • Preview function
  • Can view subscriber activity
  • Very easy to use
  • Would like to have an app that integrates email address collection from Facebook ads directly into MailerLite
  • Mailchimp has zapier but I have to manually download subscribers and upload to MailerLite to kickstart the automated sequence
Easy to use
Great and prompt support
Easy and clear tutorial library
Score 10 out of 10
Vetted Review
Verified User
As an indie author, it is important to not only stay in touch with my readers, but to build a relationship that will grow my readership and fan base. I generally put on two newsletters per month—one the first and third Tuesdays—and encourage response and interaction. MailerLite has been helpful in that I am not that tech savvy but have access to multiple training videos and great customer service, both of which I have made use. I very much appreciate their help and have recommended MailerLite to other authors.
  • training videos
  • quick and considerate customer service
  • easy to follow lessons
  • vocabulary - sometimes it's not that I don't understand the concept, I'm just not familiar with the term you are using.
There are no hidden fees like I experience with a different company. MailerLite made the transition simple and easy. I really appreciated the training videos that have helped me try things beyond my comfort zone. And the speed and courtesy of the customer service staff is to be applauded. Bravo.
Mohsin Farooqui | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use Mailerlite for our website, landing pages, popups and email marketing.
  • Email Marketing
  • Website Builder
  • Landing Page
  • Popups
Very poor experience from the website builder and customer support. Have set up my website on their website builder thinking everything will be under one roof instead of managing multiple systems. Have set up my website and it was functional until yesterday. Spent hours & weeks setting up the website by myself. But, due to bugs in their website builder, my website home page content was completely erased and over-written by some other content from the page that I deleted long ago. The best part was, it took a lot of effort for me to make their technical support understand what's the issue, and failed to provide any estimated timelines for issue resolution. Being their premium customer (on an advanced plan), the experience working with their technical support was quite bad. Another issue was raised a few weeks back regarding canonical link redirection, for which the resolution hasn't been provided yet after multiple follow-ups. Dear Mailerlite team, if you say customer satisfaction is the top priority, then why your tech team is taking hours to resolve this severe issue because my business is impacted because of this delay.

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