In my opinion, Worst SMTP experience over 8 years thanks to Sinch Mailgun
In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even …
Starting at $35 per month
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What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of…
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Pricing
Foundation
$35
Cloud
per month
Growth
$80
Cloud
per month
Scale
$90
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.mailgun.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $35 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun Competitors
Sinch Mailgun Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun starts at $35.
Twilio SendGrid, SparkPost, and Amazon Simple Email Service (SES) are common alternatives for Sinch Mailgun.
Reviewers rate Support Rating highest, with a score of 7.4.
The most common users of Sinch Mailgun are from Small Businesses (1-50 employees).
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(61)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional and bulk emails. It offers an easy-to-use platform for sending various types of emails, from essential ones like post signup welcome emails and purchase confirmation emails, to more specialized communications like proofing process emails for artwork printing.
Customers appreciate Mailgun's seamless integration and user-friendly interface, which make it a popular choice for managing system-generated emails like user sign-ups, password resets, and action reminders. Senior web engineers value its ability to validate email addresses effectively, solving the pain point of email address validation for companies. IT departments rely on Mailgun for efficient email management within applications, thanks to its user-friendly interface and helpful support.
Moreover, Mailgun is trusted for customer-focused email communication, ensuring secure delivery to avoid security breakdowns. Its robust infrastructure resolves email delivery issues by providing detailed logs for tracking failed emails. Additionally, it serves as a core component in various platforms such as coaching systems and recruiting services startups, enabling secure and reliable email exchanges between coaches and clients or delivering all necessary application-related emails.
Overall, Mailgun proves to be a valuable tool across organizations, helping manage IPs and ensuring fast and reliable email delivery. From small businesses to large enterprises, it offers practical solutions for sending transactional emails, managing internal and client email communications, tracking delivery rates, and handling various types of email interactions with ease.
Users commonly recommend Mailgun for the following reasons:
- Users suggest Mailgun as a reliable option for anyone needing an SMTP provider with good deliverability and value. They find it particularly useful for transactional email service, especially for growing businesses and Laravel-based applications.
- Reviewers appreciate Mailgun's ease of integration and its great tools for advertising campaigns. They recommend using Mailgun for sending and tracking transactional emails, but also advise having some background knowledge in back-end emailing when using the platform.
- Users highlight the excellent customer service and support provided by Mailgun. They find the documentation helpful and suggest reading it to fully benefit from the product. Additionally, users praise the simplicity, speed, and free tier option offered by Mailgun, making it an attractive choice for many businesses.
Overall, users recommend trying out Mailgun due to its easy setup process, generous features, reliability, good value, expert email delivery, and fully-featured email transactional service. They advise starting with a lower plan and ramping up as needed, while also recommending the use of Mailgun's API for fast and secure implementation. Some reviewers even suggest considering Mailgun for reducing costs by eliminating physical mail servers. However, users caution against choosing Mailgun if you don't want to pay a high monthly fee.
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August 14, 2018
A Solid Choice ... Just Waiting for More Features
We used Mailgun in a pair of web applications and also in a database-driven software package. It was the sold provider of sending transactional emails for these three pieces of software for our company. Sign up emails and even bulk sends on behalf of our customers were handled by Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
- Good API that is easy to implement
- Good Documentation of the API and its features
- Fast Development
- Pricing is straightforward and relatively inexpensive
- Dashboard UI is easy to use
- No built-in templating features (This was a bit sad after coming from Mandrill which excelled at this)
- Dashboard UI (although easy to use) is a bit dated in appearance
- Logs are cumbersome compared to Mandrill
- Setting up TLD (top level domain) names (things like .online or .church) that are not common require an email to tech support (this is annoying)
- Sometimes can be slow in delivery
- Shared IP addresses can be SPAM filtered or delayed (requires an email to support to have a new one assigned - Note: this can be mitigated by buying a dedicated one for a monthly fee)
- Helped us get integrated outgoing email into our desktop software quickly
- Helped us get to market faster because we didn't have to overthink email sending with our web apps
I've tried SES. It had spotty deliverability and AWS has fiddly docs and apis. I tried a few others and while some worked well, they had neither the exposure or maturity to make me confident in using them in a production app. Out of all the products that I have tried that offer email sending, I prefer the experience of Mandrill the best. It is however, way too expensive now that it is married to MailChimp and hidden inside that service. Mandrill offers the best filters and logs as well as a great API and library support. The killer feature though is it's Templating options borrowed from MailChimp. Mailgun doesn't have quite the breadth of these features but is just as easy to implement and has decent enough logs. The pricing is more than fair and offers a great free tier range. With some improvement to the UI and the logs and the addition of Templating, Mailgun would be the killer solution. As it is right now, it's just a solid choice. It's just not the "no-brainer" that it could be.
No
- Price
- Product Usability
- Product Reputation
- Prior Experience with the Product
Mailgun came with a pretty popular reputation in the community I was developing in.
The documentation and the ease of implementation was the primary factor in choosing it. There are many library and language implementations of the SDK and it's very easy to work with in the Nodejs world. The pricing was also a major factor since they have a generous free tier. Their support has been timely as well.
The documentation and the ease of implementation was the primary factor in choosing it. There are many library and language implementations of the SDK and it's very easy to work with in the Nodejs world. The pricing was also a major factor since they have a generous free tier. Their support has been timely as well.
I wouldn't change anything in my selection because it worked well for our needs. But if I had to make a suggestion to Mailgun it would be to add some templating features like Mandrill offers out of the box. The ability to call up a template stored on their server and merge in variables from the request is very useful.
- UI is easy
- Library support for coding languages
- API and Documentation
- Filtering and Querying logs
- Adding new domains that aren't commonly used like .online (requires email to support since they get flagged)