In my opinion, Worst SMTP experience over 8 years thanks to Sinch Mailgun
In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even …
Starting at $35 per month
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What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of…
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Foundation
$35
Cloud
per month
Growth
$80
Cloud
per month
Scale
$90
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.mailgun.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $35 per month
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- Tech Details
- FAQs
What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun Competitors
Sinch Mailgun Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun starts at $35.
Twilio SendGrid, SparkPost, and Amazon Simple Email Service (SES) are common alternatives for Sinch Mailgun.
Reviewers rate Support Rating highest, with a score of 7.4.
The most common users of Sinch Mailgun are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional and bulk emails. It offers an easy-to-use platform for sending various types of emails, from essential ones like post signup welcome emails and purchase confirmation emails, to more specialized communications like proofing process emails for artwork printing.
Customers appreciate Mailgun's seamless integration and user-friendly interface, which make it a popular choice for managing system-generated emails like user sign-ups, password resets, and action reminders. Senior web engineers value its ability to validate email addresses effectively, solving the pain point of email address validation for companies. IT departments rely on Mailgun for efficient email management within applications, thanks to its user-friendly interface and helpful support.
Moreover, Mailgun is trusted for customer-focused email communication, ensuring secure delivery to avoid security breakdowns. Its robust infrastructure resolves email delivery issues by providing detailed logs for tracking failed emails. Additionally, it serves as a core component in various platforms such as coaching systems and recruiting services startups, enabling secure and reliable email exchanges between coaches and clients or delivering all necessary application-related emails.
Overall, Mailgun proves to be a valuable tool across organizations, helping manage IPs and ensuring fast and reliable email delivery. From small businesses to large enterprises, it offers practical solutions for sending transactional emails, managing internal and client email communications, tracking delivery rates, and handling various types of email interactions with ease.
Users commonly recommend Mailgun for the following reasons:
- Users suggest Mailgun as a reliable option for anyone needing an SMTP provider with good deliverability and value. They find it particularly useful for transactional email service, especially for growing businesses and Laravel-based applications.
- Reviewers appreciate Mailgun's ease of integration and its great tools for advertising campaigns. They recommend using Mailgun for sending and tracking transactional emails, but also advise having some background knowledge in back-end emailing when using the platform.
- Users highlight the excellent customer service and support provided by Mailgun. They find the documentation helpful and suggest reading it to fully benefit from the product. Additionally, users praise the simplicity, speed, and free tier option offered by Mailgun, making it an attractive choice for many businesses.
Overall, users recommend trying out Mailgun due to its easy setup process, generous features, reliability, good value, expert email delivery, and fully-featured email transactional service. They advise starting with a lower plan and ramping up as needed, while also recommending the use of Mailgun's API for fast and secure implementation. Some reviewers even suggest considering Mailgun for reducing costs by eliminating physical mail servers. However, users caution against choosing Mailgun if you don't want to pay a high monthly fee.
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(1-25 of 27)Companies can't remove reviews or game the system. Here's why
In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even told any reason. After I opened a ticket basically they started to send same message over and over again. I think probably they are not even reading my comments. I bet they are hyped so much with ai with their limited capabilities, and give full controls to GPT-3 with 2k tokens. What a time and money loss!
In my opinion, you can see how dumb is ther CS in below message thread:
"#1 - SupportHello, Thank you for contacting Sinch Mailgun Support.I understand that your account was disabled. We will check and help you on this issue. After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action..."
" #2 - Me I appreciate your quick response, but I'm confused by the contradiction in your message. Initially, you mentioned that you would investigate my account issue, but the email also states a final decision to permanently disable my account. Also I see my ticket is closed. Could you please clarify whether my account is still under review, or if this decision is final? A clear explanation would be greatly appreciated."
"#3 - Support Thank you for contacting Sinch Mailgun Support.After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action in order to protect our customers, internal processes, and compliance systems..."
In my opinion, you can see how dumb is ther CS in below message thread:
"#1 - SupportHello, Thank you for contacting Sinch Mailgun Support.I understand that your account was disabled. We will check and help you on this issue. After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action..."
" #2 - Me I appreciate your quick response, but I'm confused by the contradiction in your message. Initially, you mentioned that you would investigate my account issue, but the email also states a final decision to permanently disable my account. Also I see my ticket is closed. Could you please clarify whether my account is still under review, or if this decision is final? A clear explanation would be greatly appreciated."
"#3 - Support Thank you for contacting Sinch Mailgun Support.After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action in order to protect our customers, internal processes, and compliance systems..."
- In my opinion, Scamming their clients
- In my experience, Costing time and money
- In my experience, Canceling your account without any reason
- In my opinion, Hire better customer support team
January 01, 2024
Mailgun Review
Mailgun provides a reliable way to send out email campaigns to marketing lists, so that we as a marketing agency can deliver promotional communications to subscribers on the behalf of our clients. We view Mailgun as an email delivery tool, a way of safely delivering comms to subscribers via other tools we have in our tech stack.
- Email delivery
- Technical set up
- Clear, easy to follow instructions and guidance
- Clear email metrics
- UX design
- Campaign build features other tools have
- Cost is relatively high
November 03, 2021
Good Service at a Great Price
We send all of our customer focused emails through Mailgun. It provides us a secure destination for every email to avoid security breakdowns that might impact our status as a safe mailer.
- Easy to set up
- Easy to manage
- Easy to review rejected emails
- Could be better at screening obvious spam
August 17, 2021
Mailgun delivers on reliability and a good feature set
We use Mailgun for all our outbound emails from our Rails app. This includes transactional emails to our users but also is the backbone behind our reminder system. Our reminder system sends periodic emails on behalf of our users to their customers. We also use their API to track the delivery status of each message and expose that information to our users.
- Their API and webhooks are excellent and reliable
- They have great tools that help us increase our deliverability and reduce the chance of getting marked as spam
- Their suppression lists are easy to manage
- Their management user interface is a bit slow, searches take quite a while which can be frustrating. But we don't use this interface often, we mainly use Mailgun through their API behind the scenes, and it works great.
June 10, 2020
Mailgun, sending mails in the best way possible
Almost all of our internal email is being managed by Mailgun. We use it for almost all of our clients as well. It is easy but powerful enough to integrate with CMS like WordPress or Drupal, and with frameworks like Django, with almost no effort. It has allowed us to centralize several email domains and email addresses and to manage them in an easier way
- Its SMTP is very easy to use and it integrates easy with all CMS and frameworks.
- It allows you to have a record of the incoming/outgoing emails and get useful statistics about them.
- Thanks to their 5000 free emails per month, it is a very good option to startups and small companies.
- The new dashboard is a little complicated to understand, specifically if you have been working with the previous one a long time.
- Error feedback may be improved when using API.
May 31, 2020
Transactional emails made easy
We use Mailgun across the whole organization. We use Mailgun for all of our transactional emails.
- Dashboard and reports
- Stability and performance
- API quality
- Some better integrated tools to review your email reputation directly.
May 29, 2020
Beware of Mailgun, it backfires.
Mailgun was used to deliver email for our coaching platform. We counted on Mailgun to deliver hundreds and sometimes thousands of emails between our coaches and clients, so no unsolicited email here.
- When it worked, the mail generally got through.
- Mailgun is used by spammers, and sometimes your assigned mail server will get blacklisted because of other users on it.
- If you end up with a mail server that is blacklisted, your mail will go nowhere. And, below the $300 and up pricing tiers, there is no one at Mailgun to help you get this problem resolved. You are just stuck.
- In other words, Mailgun is unreliable as a mission-critical service. I would strongly recommend using a service with better processes in place.
May 28, 2020
Email service that just works
It's used for email forwarding, tracking delivery, and open rates by some teams. It's not used as our primary email integration. For that, we use Amazon SES. Wherever we have used Mailgun, it has not caused any problems and we have been using it for three years now, while we have seen issues with other providers.
- Inbound Email forwarding
- Outbound Email sending
- Tracking
- More intuitive UX
April 23, 2020
Mailgun: a great mail server option
Used for email management with our application by the IT dept. Very easy to use on the backend and very helpful support when needed. Made discovering problems very easy. Nice interface, very user-friendly. I would be in there almost daily trying to solve issues. I would recommend this to other businesses of our size.
- Easy to use
- Keeps a lot of detail
- Great support
- The search function sometimes is questionable.
March 03, 2020
Easy to use Mail API SaaS
Ease to use Mail API SaaS.
- Easy to integrate with a development environment.
- Reliable as a mail server
- Can act as a test mail if you don't have one
- No logging or debugging mechanism
- Hard to track if an email is sent successfully.
November 20, 2019
Solid, dependable, but pricey SMTP service
We currently utilize a dedicated IP through MailGun's SMTP service to handle all of our company's direct, transactional emails with candidates and clients. By utilizing a dedicated IP, we're able to protect the integrity of our company's email reputation and ensure that emails are being delivered to the client's inbox rather than going to spam.
- System logs are detailed, easy to navigate, and searchable.
- Set-up and configuration is straightforward.
- Support usually responds to open tickets within 24 hours.
- Price is a bit high vs other services.
- No automatic email reputation monitoring to identify issues.
Mailgun is the transaction email provider for my company, Flights Machine. We send out large volumes of transaction emails to our user base, everything from:
- Post signup welcome emails
- Purchase confirmation emails
- Password reset emails
- Cancellation confirmation emails
- Upsell emails
All of these emails are essential to the proper functioning of a website, and Mailgun handles them reliably.
- Post signup welcome emails
- Purchase confirmation emails
- Password reset emails
- Cancellation confirmation emails
- Upsell emails
All of these emails are essential to the proper functioning of a website, and Mailgun handles them reliably.
- Email deliverability has been very high with Mailgun
- Customer Support (when we had a problem, they resolved it in under 24 hours)
- Easy to use website and Ruby API
- Error reporting (we were silently failing to deliver email to any Hotmail users for a few weeks until we noticed it ourselves)
- Pricing (after you go beyond the free tier it gets expensive quickly)
- Reporting is very limited
June 27, 2019
Decent for HIPAA Compliant Users
We use Mailgun to send transactional emails from our Ruby on Rails web application. Marketing uses a separate system (Marketing Cloud) to send their emails.
- Integrate with Ruby on Rails.
- Send emails to Gmail accounts.
- Good dashboard with sending analytics.
- Will sign a BAA.
- Sending emails to Yahoo accounts.
- Sending emails to Outlook accounts.
- Better reputation of shared IPs.
May 08, 2019
Easy implementation, solid deliverability, and reasonable free plan but analytics are lacking
Our company uses Mailgun because it solves our need for transactional emails. We decided to use them because of their 10,000 free emails a month, easy to use API, easy to integrate and send emails reliably. It is used mainly by our product development team, more specifically our backend Ruby on Rails (RoR) developer.
- Mailgun ensures that emails from your website actually make it to their destination. With their free tier covering the first 10,000 emails, it's a free solution to a prominent issue: emails getting stuck in email filters or not making it at all.
- Mailgun is easy to sign up for and easy to integrate into your site, especially if you are using WordPress.
- Absolutely love the mail logs too - that's come in quite handy on many an occasion.
- It's worth noting that everything that operates through Mailgun is through API, unlike something like SendGrid which offers a full dashboard alongside their API. This may or may not be an issue for some people.
- Our biggest limitation with Mailgun is with our ERP system and how they only chose to provided limited support to the many features Mailgun offers.
- Mailgun's analytics can be very confusing unless proper tagging is implemented on your emails.
May 08, 2019
Shot Mailgun and Buried it alive for SendGrid
Our company started using Mailgun as our transactional email platform when I originally came into the CMO role at dinely. It was a few lines of code with some plain text emails that were being sent to our restaurants and users based on some basic user data such as sign up and password reset.
- High Deliverability.
- Easy integration with a few lines of code.
- Low cost per email.
- Good free tier.
- No Marketing Emails. It's just transactional, but I like to have everything under one roof.
- You have to hardcode HTML emails, as there's no nice design or editor.
August 14, 2018
A Solid Choice ... Just Waiting for More Features
We used Mailgun in a pair of web applications and also in a database-driven software package. It was the sold provider of sending transactional emails for these three pieces of software for our company. Sign up emails and even bulk sends on behalf of our customers were handled by Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
- Good API that is easy to implement
- Good Documentation of the API and its features
- Fast Development
- Pricing is straightforward and relatively inexpensive
- Dashboard UI is easy to use
- No built-in templating features (This was a bit sad after coming from Mandrill which excelled at this)
- Dashboard UI (although easy to use) is a bit dated in appearance
- Logs are cumbersome compared to Mandrill
- Setting up TLD (top level domain) names (things like .online or .church) that are not common require an email to tech support (this is annoying)
- Sometimes can be slow in delivery
- Shared IP addresses can be SPAM filtered or delayed (requires an email to support to have a new one assigned - Note: this can be mitigated by buying a dedicated one for a monthly fee)
July 23, 2018
Easy and keeps us productive
Mailgun provides us with an easy to set up SMTP server and also makes it easy to implement a webhook to receive email, which we know is a use case coming up for us.
- Connect domain to the SMTP server
- Incoming email webhook
- Email activity logs
- UI is outdated
July 19, 2018
3+ years review of Mailgun
Mailgun is used in all the websites owned by our organization. Also, we recommend it to our clients and have implemented Mailgun for them too. Mailgun effectively resolved the issues of email delivery. We don't have to rely on [our] hosting server's mail server. Some of our clients had a serious issue of email delivery since they were hosted with popular shared hosting companies like GoDaddy, Bluehost etc. The best thing about Mailgun is that we can track all emails and if they fail to be sent, a detailed reason is displayed in the log.
- Emails are delivered instantly and there is an option to queue thousands of emails. It's a big plus if you want to send bulk mail to a large number of users (e.g newsletter subscribers, marketing email to clients etc.).
- Using its tools like domain verification, there are more chances of successful email delivery and that the email will unlikely go to spam/junk folder.
- The log & reports section of Mailgun is really impressive. It gives details about performance of each email sent and if an email couldn't be delivered successfully, exact reasons are shown. Knowing the reason helps us to resolve the issue sometimes.
- Mailgun's WordPress plugin can be improved. More features should be added to it.
- Although our volume of emails is not high, still we would prefer a dedicated IP address for sending emails. The cost for a dedicated IP is too high and it should be less.
- Email delivery to Hotmail/Outlook.com should be improved. Emails are delivered but mostly they go to junk/spam folder.
MailGun is being used across our entire organization. We made a switch initially from SendGrid and are very happy with it. It solves the business problem of managing IPs for >1M emails a month and sending messages with great speed and deliverability. We have been very happy with this switch and the quality of customer support we get from MailGun.
- Very cost effective
- Great support
- Easy to set up dedicated IPs
- Excellent Logs
- Webhooks for parsing could be better and easier to use
January 19, 2018
Dependable Mailgun
Mailgun is used by the Email Marketing team to send emails to prospective students for our Education clients.
- The deliverability is solid.
- Easy to use.
- Very helpful customer support.
- The UI could be more advanced.
December 21, 2017
Mailgun Review
Mailgun is used across the whole organization. Its purpose is to notify our customers about offers and updates of the services we provide.
- Fast delivery
- Strong platform
- Free tier
- The platform still has some bugs
- It would be great to implement a newsletter feature with variables directly in the UI
February 28, 2017
Best email service
We use mailgun to send email to customers, including email verify, password reset and other email stuff. Also we can use it for our newsletter.
- Stable and easy to use
- Cheap, it's even free if you don't have enough emails to send
- Can receive email from customers
- It [would be] cool if it supported email template design.
February 27, 2017
Works fine, until it doesn't.
We were sending out transactional emails for our online proofing system which requires back and forth communication between us and the customer. It was being used by our graphic designers to correspond directly to customers during their proofing process prior to printing their artwork.
- Easy Setup
- Works until IP pool gets blacklisted
- Reporting data was detailed
- Customer Service - Customer Support is some of the worst I've ever seen. Over 24 hours to respond to a ticket, no real answers, puts the problem on you, the user.
- IP Pool blacklisting - We were delivering e-mails perfectly fine for 4 or 5 months with bounce rates of about ~2% daily. All of the sudden we were moved to a different IP pool citing our bounce rate was above the 5% threshold. Checking the logs, our bounce rate was fine until we were moved to a different pool, where we were seeing bounce rates of 15%-40% daily.
- Did I mention Customer Service? Asked to be switched to a different IP pool, no response. Asked for a dedicated IP, 36 hours later, a response moving us to a stable IP while we discussed Dedicated IP talks. In the 36 hours it took them to respond I found a different ESP, setup the server, and started sending mail through them.
February 22, 2017
Senior software engineer's Mailgun experience
As a senior web engineer, I got exposed to many different technologists, those technologists are there to solve business needs. Every company I have worked for has different business needs, but a few of them stay the same. One of the pain points every company has is to validate email addresses, you can go with a simple regex solution, but every small company knows it's not enough. Using mailgun address that exact business issue. And it's being used by me personally to validate email addresses. Since I don't have access/input on all the web projects in the company, it was not used company wide.
- For one it's looking at the domain, and making sure that the email address the user has provided actually correlates with domain rules. For example, Gmail has a rule that before the @ sign you have a minimum of 6 chars.
- Mailgun is great since it's doing all this validation client side, therefore giving the user a better user experience, preventing him from submitting an invalid form.
- Mailgun also gives great "did you mean" suggestions, when you have a typo.
- At the time I was using it, their basic example on how to use it was a little short, more documentation is always welcomed, but honestly it was enough to get started, and do what I needed it to do, which is to validate user email on the client side.
February 20, 2017
Mailgun is my go to transactional email provider
We used Mailgun to provide transactional email services for a recruiting services startup we had developed. It was part of our core infrastructure, serving all emails (sign up, password resets, notifications, etc.) required for our application to operate. It allowed us to easily implement these features within our Ruby on Rails app without having to worry about things like servers, deployments, and configuration.
- Fantastic API and developer experience.
- Easy to set up and maintain.
- Reliable service with fantastic reporting.
- The web UI could've been better in places.