TrustRadius Insights
Mailtrack is a highly valuable tool that has been immensely helpful for users across various industries. Users have found it particularly …
Overview
What is Mailtrack?
Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users.The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the number of clicks, and how many times…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mailtrack.io/en/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
11 people also want pricing
Alternatives Pricing
What is Yesware?
Yesware, from Vendasta since the October 2022 acquisition, is a service for salespeople that helps them close deals faster. An email service tracks email, templates responses and syncs to CRM.
What is BombBomb?
BombBomb in Colorado Springs offers a video messaging and marketing platform to accelerate and personalize sales processes. The video, which integrates with Gmail, Salesforce, and Outlook, provides open tracking and video response capabilities, reminder and notifications, reusable text for sales…
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Mailtrack?
Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users.
The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the number of clicks, and how many times a recipient has opened the mail, using only a normal Gmail interface.
It boasts intuitive checkmarks (✓✓) added to email, for Gmail read receipts right in an inbox.
How to use the mail tracker app:
✓ means that an email has been sent, but not opened.
✓✓ mean that an email has been opened.
The vendor also states it is the only email open tracking in the Chrome Web Store to trace emails for free forever.
EMAIL TRACKING FOR READ RECEIPTS
- See which emails have been read
- Stop asking if colleagues read sent emails
- Access its dashboard and filter emails that have been ‘read’ or ‘not read’
MAILTRACK FREE
- Free and unlimited email tracker for Gmail
- Mailtrack Campaign: Send Google email marketing emails up to 200 contacts at once
- Includes "Sent with Mailtrack" signature
MAILTRACK PRO
- Extra information on email opens: how long ago and how many times
- No Mailtrack signature
- Real-time Gmail read receipts (desktop pop-up or by email)
- Daily email tracking reports
- Reminders
- Last read: know if a recipient is engaged with conversations
- Email & phone support
- Mailtrack Sales: Integrate it with Salesforce or the user's choice of CRM
Mailtrack Features
- Supported: Email tracker
- Supported: Mailtrack Campaign
- Supported: Link tracking
Mailtrack Screenshots
Mailtrack Video
Add our checkmarks (✓✓) to your Gmail through our free and unlimited email tracking software.
Mailtrack is the #1 free email tracker for Gmail, with over 1,5 million active users.
Mailtrack Integrations
Mailtrack Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Comparisons
Compare with
Reviews and Ratings
(60)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Mailtrack is a highly valuable tool that has been immensely helpful for users across various industries. Users have found it particularly useful for tracking email opens, allowing them to be prepared and provide better customer service. It is widely used by organizations to ensure that emails have been sent to the correct addresses, especially when email addresses are not updated in public registers. The software enables users to track if their customers have checked their emails, helping them stay organized and manage their schedule. Additionally, Mailtrack allows users to track when recipients open important emails, such as invoices for services, enabling prompt follow-up. This feature is appreciated by users as it helps them prioritize their day and gain insights into the situation by tracking who read their emails. Realtors also find Mailtrack useful for tracking when their offers are being sent to other agents and confirming receipt. Furthermore, educators have used Mailtrack to track emails sent to students for tasks or appointments during distance learning, improving communication and task completion. Account managers have also found value in using Mailtrack to track if their emails were read by clients, helping with project management and following up on leads. Overall, Mailtrack provides detailed reportings on opened emails which are vital for a focused sales approach and enhanced communication strategies in various contexts.
Automatic email tracking: Users have found the automatic email tracking feature provided by Mailtrack to be extremely helpful, with many stating that it has been a valuable tool for staying informed about email opens and keeping track of communication with recipients.
Affordable pricing: Reviewers consider the yearly pricing of Mailtrack to be affordable and fair. Many users find it to be a cost-effective solution compared to other tools that offer similar features as part of a more expensive monthly service.
Intuitive user interface: Users appreciate the easy-to-use and beginner-friendly user interface of Mailtrack. They find it intuitive, allowing them to quickly understand how to navigate and perform tasks within the software effectively and efficiently.
Cumbersome Mobile Implementation: Some users have found the mobile implementation of Mailtrack to be inconvenient and time-consuming. They have expressed frustration with having to go into an extension and click "new tracked reply" for every message they send, which is easily forgotten.
Limited Notifications on Mobile: Users have voiced concerns about the limited notifications on mobile devices when using Mailtrack. Even when using Android to track messages, they are only able to receive notifications on the desktop version, limiting the usefulness of the software on mobile devices.
Inconsistent Tracking of Recipients: Several users have experienced issues with tracking certain recipients in Mailtrack. There seems to be a random labeling of some recipients as untrackable, leading to concerns about the overall reliability of the software's tracking feature.
Users have made several recommendations for Mailtrack based on their experiences with the product. The three most common recommendations are as follows:
-
Users appreciate the simplicity and user-friendly interface of Mailtrack. They find it easy to use and navigate, making it accessible to users of all levels of technical expertise.
-
Many reviewers have found Mailtrack to be very effective in monitoring and tracking emails. They mention that the software provides accurate and real-time notifications when recipients open their emails, giving them valuable insights into email engagement.
-
Customers also recommend Mailtrack for its reliability and stability. They mention that the software works seamlessly without any glitches or downtime, ensuring that they can rely on it for their email tracking needs.
Overall, users recommend Mailtrack for its simplicity, effectiveness in email tracking, and reliable performance.
Attribute Ratings
Reviews
(26-50 of 50)Companies can't remove reviews or game the system. Here's why
October 13, 2020
Fantastic Way to Track EMAIL & be Productive
I am currently using Mailtrack and just started about a month ago. It is very helpful to me to be able to see if my emails are being opened and read. It also notifies me if someone has not opened an email I sent 1 or 2 days ago. I only have the free version but it is very helpful and I hope my company will purchase the professional version soon.
- Tracks who opens an email.
- Tracks which emails and who has not opened.
- Daily report of emails sent, read, opened and unopened is excellent.
- Only using this for a short period of time I am happy with its features.
October 13, 2020
Love knowing that my email was read!
I am a licensed Realtor in Austin, TX. I started using Mailtrack because I wanted to be able to track when my offers were being sent to other agents. I ask for confirmation of receipt, but not everyone responds right away. It's any easy way for me to see if they have opened my email.
- The ability to see whether your email has been opened.
- When the email is sent to more than one person, you don't know who has read it.
October 12, 2020
A great product you didn't know you needed.
Mailtrack has been an invaluable resource as a member of two boards of directors in an active Home Owners Association as well as running an online business, HoseGenie.com. As a board member, Mailtrack helps keep track of other board members' involvement and interest level. As an online retailer, I can tell how hot a lead is by seeing how quickly proposals and bids are opened and then shared. The application is intuitive, easy to use, and a great value for what it provides.
- Real-time notifications of email opens without having to log-in and check is a real time saver.
- Notifications when an email is shared helps show interest level of my recipients.
- Easy setup and integration with Gmail makes using Mailtrack a snap.
- No suggestions. I love everything about Mailtrack so far.
October 12, 2020
An irreplaceable thing if you value your efficiency!
Mailtrack does greatly expedite business communications in my company! It conduces the quality and productivity of the management activity. It is really easy and in the same time a convenient tool to use. I would like to recommend it to anyone who values their time. Mailtrack adds efficacy to your job in a subtle, but tangible way.
- Convenience and discretion.
- Reliability and accuracy.
- Unobtrusiveness.
- Operation in the environment of iOS.
- SMS informing option.
- Mail forwarding notification option.
October 08, 2020
I absolutely recommend Mailtrack for any business.
Score 10 out of 10
Vetted Review
Verified User
I currently us Mailtrack in my everyday work life. It allows me to identify when and how many times my email was opened and read. Previously I had no idea if the customer was reading my emails, or even getting them.
- Easily identifies when an email has been read.
- Allows me to track the full history of the email, including if it has been forwarded.
- Supplies me with a weekly report if I desire.
- It would be nice to know how long the email was opened. This might give me better insight as to whether it was actually read or just briefly opened and closed. If this feature exists I haven't found it yet.
October 08, 2020
Great peace of mind for an educator!
I am an individual user, but other employees within my department use Mailtrack as well. In my position it is often important to know if a recipient has read my email regarding a student and if I need to follow up to ensure things have been addressed. I am currently only using the free version, but can definitely see the merit in the paid version, and am seriously considering purchasing it. The peace of mind and satisfaction of knowing an email has been read is amazing, and has actually lowered my stress level in the time I've been using it. I highly recommend use of it to create a more confident and productive environment.
- Quick notifications
- Ease of use
- The ability to see who specifically has read the email when sending to a group
October 08, 2020
This is an excellent decision
Mailtrack is extremely useful in our work environment, at least in our department. Before knowing about Mailtrack's possibilities, it was really impossible to keep track of the readings of the mails we had sent, and this great tool has practically changed our lives, allowing us to make decisions regarding the reading or not of those mails, in proposal applications, sending information and articles to journals, and confirmation of meetings.
- It really does work
- Its management is very easy
- Non-intrusive
- It should be better integrated into mobile environments
October 05, 2020
Great mailtracking service
I'm a startup. When sending out cold emails, I didn't know if prospects were actually reading my emails. Sometimes, friends would mention that they hadn't received an email I sent from my work email. Mailtrack really helps with that. I like that I even get a summary the next day, which shows my open rates. They have different sized packages. The free version is just what I needed but I'm considering moving to the next level as it tracks emails with large attachments.
- Open rate summary email
- Simply know when someone has read your email
- A minor annoyance is that it comes with an email signature promotion, but you can delete that.
September 29, 2020
A new dimension to email application
It is used by professors or someone in the education field. As I am a teaching assistant, it is very important for me to track emails as it gives me confirmation that the receiver has seen it, maintaining transparency between the sender and the receiver. In my case, between me and the students whom I am guiding. Mailtrack is providing an excellent service for professionals in the academic field.
- Giving confirmation to the sender immediately regarding the delivery of the email and whether the receiver read it or not.
- If an email is attached with documents, it gives an idea of whether the receiver read the document or not.
- Gives information to the sender regarding how many times the receiver reads the email. It gives an idea to the sender regarding how important the email is.
- Should at least allow 5 to 6 mb attachments without subscription.
- Mailtrack should eradicate the sender notification sign as it might interpret a wrong impression towards the receiver regarding the email tracking process.
- Mailtrack should be free for students and professors.
September 25, 2020
Mailtrack is a Top-Notch Program You Can Count On
Score 10 out of 10
Vetted Review
Verified User
I utilize Mailtrack to track how many emails have been opened and when they have been opened. We also track how long it takes to receive a response to our emails once they have been opened, or if a response is ever received after they are opened. We also track the unopened emails as well.
- Email Accountability
- Email Response Time
- Number of Emails Opened
- I really don't have any cons. I have been very pleased with Mailtrack.
September 25, 2020
Mailtrack saves you money with real time results improving your contract schedule.
Score 9 out of 10
Vetted Review
Verified User
It is key in our line of work to know exactly when emails are opened so that key milestones in the timeline can be confirmed and tracked. Time is money and just knowing that an email has not yet been seen can force a phone call to get the schedule back on track.
- Real time tracking of the opening of emails is crucial.
- Notice of emails that have not been opened allows for timely adjustments to the schedule.
- Recipients seeing the Mailtrack logo and knowing they are being track helps expedite a response.
- Coordinate with email providers to allow sorting Mailtrack analysis.
September 25, 2020
Reliable and user friendly feedback of recipient response to emailing.
Mailtrack is being used, obviously, as an assistant to track email sendings & readings. I recommended it across the whole organization, and 2-3 colleagues are using it. The app is helping us manage follow up on e-contact with clients, after emailing on certain subjects.
- Sending/reading marks (v) before the sender's name.
- Counting the number of email sendings/readings.
- Calculation of period between sending the message and when it was read.
- Providing info about response of clients on emailing.
- Some dysfunctions between PC and mobile app.
September 24, 2020
Mailtrack helps you to grow your sales and effectively manage your team
Mailtrack is a wonderful software to use. I have been sending emails to my prospects and clients through Gmail. There is no email tracking mechanism provided by Gmail. Mailtrack solves this grave issue and helps us to know who has opened our emails and how many times. It is a wonderful piece of software which easily syncs with Gmail. The software also gives a daily report as to how many emails were read, etc. Mailtrack helps us to focus on those clients who are interested in our emails. It helps us to sell our e-publication subscription. Thanks to the entire team who has made this wonderful software.
- Mailtrack tells you who has opened your emails and how many times. This helps us to focus on interested prospects.
- Mailtrack has a feature called as Campaign wherein one can mailmerge more than one email address and send the standard sales mail in one go. It really helps.
- Mailtrack helps to get a daily report about the emails sent and read.
- Mailtrack helps us to identify hot leads by telling us which are the guys who opened our emails multiple times.
- Mailtrack should give a separate dashboard to check datewise statistics separately. Mails notifying unopened emails becomes a clutter.
- Mailtrack should also allow to merge the individual names in Campaign option.
September 23, 2020
GREAT way to track emails for work and personal!
I primarily use it to track emails sent to students for tasks or appointments. It has been very helpful during distance learning since we no longer have that face to face, all day interaction. I am able to track which students still need to complete certain assignments, and if they are aware that there is a task needed to be completed.
Communication with staff has also been better since I can now track when they read my emails and how long it took for them to respond, when I reach out to set meeting times or even ask for ideas.
Communication with staff has also been better since I can now track when they read my emails and how long it took for them to respond, when I reach out to set meeting times or even ask for ideas.
- Email tracking.
- Weekly Summaries of all emails sent.
- Notifications of which emails haven't been read.
- More affordable.
- Maybe a setting to turn off each time it's being opened.
September 22, 2020
Be more productive with Mailtrack
I have been using Mailtrack during the past 3 years across different organizations. I used it personally, it is not deployed organization-wide. It integrates easily via Gmail and it is really a very helpful tool. I can know instantly when people are reading my mail and also when they are reviewing the mail once more. It helps me to make sure that my mail is read properly and helps in planning follow up calls and meetings.
- It helps in knowing when mail is read.
- It integrates easily with Gmail.
- It helps in providing dashboards and summaries about the mail sent and read.
- Gmail integration on mobile.
- Notifications on the task bar.
September 19, 2020
Mailtrack - THE useful tool for email tracking
Mailtrack is the only tool I use on all my accounts. It helps track customers and all feedback and to get a hold of how "hot" the mail is to see if it converts or not. I have been "saved" a lot of times by Mailtrack by getting ahead of many conversations. I recommend it to all my friends and all the people I work with.
- Track mail
- Easy to use
- Notifications are a big plus
- Reporting is good
- Limit of 3Mb per mail for the free version
- Sometimes there is no feedback
- Sometimes installing takes time
September 14, 2020
I benefited from using Mailtrack.
Score 10 out of 10
Vetted Review
Verified User
I have been using Mailtrack for 2 months. It is very, very helpful for me to track how much my clients and customers are interested in our emails. We segregate the customers according to their opening times of emails. Due to this feature of Mailtrack we are now able to observe our customer behaviour. It help us to find more interested customers with conversion potential. Kudos to the Mailtrack team.
- Perfect tracking of email reading.
- Real time notifications of email opening.
- No suggestions at this moment.
September 11, 2020
Amazing software, 10/10, highly recommend.
I use Mailtrack on a daily basis to track my emails with current clients, leads, and other professionals in my industry. Since I'm a freelancer, It's only being used by me, but it really is helpful. Getting notifications when an important email has been read is extremely helpful in knowing when to follow up in case of no response from them.
Unfortunately, I haven't been able to test out the paid version of the product yet, but I'm highly considering it with how great just the free version is. My only issue with the product is that every email has a watermark on it when you send it, HOWEVER, you can delete it extremely easily, and the company even shows you how to do it! I have seen no other email tracking software out there that 1) allows you to delete the watermark, but also 2) shows you exactly how to do it! They're an extremely user-friendly service and I would highly recommend them.
Unfortunately, I haven't been able to test out the paid version of the product yet, but I'm highly considering it with how great just the free version is. My only issue with the product is that every email has a watermark on it when you send it, HOWEVER, you can delete it extremely easily, and the company even shows you how to do it! I have seen no other email tracking software out there that 1) allows you to delete the watermark, but also 2) shows you exactly how to do it! They're an extremely user-friendly service and I would highly recommend them.
- Tracks emails
- Allows you to remove watermarks
- Desktop notifications
- None I can think of
September 08, 2020
Exactly what you need!
I use MailTrack to keep track of sensitive emails and make sure the recipient reads them. This is the first program of this type I have used and I think it's very good. I don't even think they make other programs like this.
- Shows when an email has been read.
- Lets me know if a follow up is required.
- Keeps track of emails.
- Does a great job.
- Ability to hide that you are tracking emails.
- That's about it.
September 08, 2020
Better and more efficient communication
I use MailTrack to make sure that the students are reading my email and to see whether the Professor is online or not. Emailing has been so much easier with MailTrack and I am really glad that I downloaded it. I am a TA for about 100 students and it is not easy to make sure that they got all the announcements. But with MailTrack, I can track how many students are actually reading my emails. I also like how it notifies me that the person has not read the email. It makes it easier for me to notify my professor with information that he did not read. He receives simply way too many emails and I know that it is not easy for him to read all my emails. With MailTrack, communication is just much more efficient and easier.
- Tells how many people have read the email.
- Notifies you when the other person has not read the email for a long time.
- Easy to use.
- Free trial of the pro features would be nice.
- I can’t use it with my phone.
- When I send it to multiple people, I would like to know who hasn’t read my email.
Score 10 out of 10
Vetted Review
Verified User
We use it to track all emails that we send to see if recipients are professional enough to respond.
I have pointed out to multiple prospects that I had noticed they opened my email but had yet to respond; the majority of those prospects became clients as I was able to subtly emphasize how my time is important and extremely valuable.
I have only used the free version but have been extremely pleased with the functionalities.
I am very inclined to try the pro version!
I have pointed out to multiple prospects that I had noticed they opened my email but had yet to respond; the majority of those prospects became clients as I was able to subtly emphasize how my time is important and extremely valuable.
I have only used the free version but have been extremely pleased with the functionalities.
I am very inclined to try the pro version!
- Track when my email has been opened.
- Notifying me when a past email has been opened again by the recipient.
- Seamlessly integrate the tracking service into each email.
- I can't say since I've only used the free version.
- I believe that the improvements I wish to see are provided in the pro version.
February 05, 2020
MailTrack - it works!
MailTrack was used individually by me mostly to track email opens. It was used sparingly by limited members of no particular team when we didn't have a proper product in place to track email opens.
- Very accurate email open triggers.
- I also like the green tick and how it mentions how many times individual emails in a thread have been opened and which haven't been. You can resend the email that probably hasn't been read or hasn't been read by enough people.
- MailTrack in its existing form and use cases does what it is supposed to, but most products help track email opens, which is why you can use any alternatives with a lot of other features, e.g. Mixmax, thus they need to improve and add a lot of features.
MailTrack is one of the most used tools to track email delivery and whether the recipient has opened it or not and, if yes, when they first opened it. MailTrack helps us to track business emails for various purposes. It is not widely used in our organization. It depends user-to-user and case-by-case. But MailTrack surely helps us to track email delivery.
- It offers a free version.
- They update us in seconds that the recipient has opened the mail.
- They send tracking emails more often, even when it is not required.
- They should add the recipient name at least in the free version, too.
January 09, 2019
One of the only options out there, and it does a decent job
I use MailTrack to track opens for both candidates and clients. It's an immensely helpful tool that is hard to live without once you have had it. While I don't frequently use it for anything sales related, just being appraised by when someone is reviewing my emails helps me be prepared to answer quickly. That allows my customer service to be that much better and helps me not be surprised out of the blue by important emails.
- It automatically tracks anything sent from the computer, which is nice.
- The notifications via Chrome are pretty reliable and when I'm at my desktop, always keep me aware of opens.
- I think they have the right price. There aren't many tools that do this, and many are included in a much larger monthly service, so an individual tool like this at an affordable yearly price is very welcome.
- Their biggest issue is mobile implementation. I have it successfully implemented on Android, but still barely use it. In order to use it, you have to specifically go into an extension and click "new tracked reply" for every message you send. It's cumbersome and inconvenient, and I forget to do it the majority of the time.
- Notifications are limited to desktop, seemingly even when you use Android to track the messages. This really limits the usefulness on the phone which in my mind is a big negative.
- Randomly I get a message that recipient is untrackable or I get confusing notifications when they're actually group emails. No service is all that great at group email read tracking, but I'm unsure why some recipients are untrackable seemingly at random. It happens to people I have very successfully used this with, and continue to do so, but sometimes it just doesn't work.
July 05, 2017
Bad experience. Warning!
Score 1 out of 10
Vetted Review
Verified User
It was being used to track when business emails were being opened. This is very useful for keeping in touch with clients for project management and following up on leads. MailTrack offers a very clear and simple way to see this information right within Gmail. I was briefly using a paid version of the software.
- It has a clear and very simple way of displaying within Gmail (it didn't work for me, for whatever reason though)
- For whatever reason, this didn't work on my computer. Not the point of this review though, I know sometimes things don't work and that's OK. I tried to get a refund (within 30 days and within their terms), which was almost impossible. After emailing their refund address 4 times and no response, I tried messaging their Facebook to request a refund. I was told to try reinstalling it and the request pawned off... and follow up messages ignored. I emailed their feedback email address and also ignored. I even opened a ticket within the PayPal resolution centre which was also ignored.Funnily enough, when escalated to a claim on PayPal, they resolved it within a couple of hours.
- DO NOT give these people your money. They do not honor their agreement and will do anything to avoid it. Terrible.