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Maitre'D

Maitre'D

Overview

What is Maitre'D?

Maitre'D point of sale (POS) from Posera headquartered in Montreal is a retail POS solution quick serve or table service restaurants, hotels, bars or nightclubs, and other venues. It consists of both hardware and software. Additionally, Maitre'D can be extended…

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Recent Reviews

TrustRadius Insights

Maitre'D is a POS system designed for restaurants in hotels that offers a range of useful features. Users have praised its ability to …
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Maitre'd, it works.

5 out of 10
November 02, 2017
Incentivized
Maitre'd is our primary point of sale system for over 55 locations in three states. It allows us to capture customer payment, push orders …
Continue reading
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Pricing

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What is Maitre'D?

Maitre'D point of sale (POS) from Posera headquartered in Montreal is a retail POS solution quick serve or table service restaurants, hotels, bars or nightclubs, and other venues. It consists of both hardware and software. Additionally, Maitre'D can be extended to provide restaurants with back…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

Maitre'D Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Maitre'D is a POS system designed for restaurants in hotels that offers a range of useful features. Users have praised its ability to streamline staff attendance management, allowing for easy tracking of employee schedules. The system also simplifies the process of tracking employee breaks and ensures compliance with labor regulations by providing straightforward break ringing and access to important data. While there may be some initial difficulties in setting up menu items, Maitre'D is regarded as a reliable POS system for restaurants in hotel settings.

In addition to staff management, Maitre'D facilitates efficient payment processing, making transactions more convenient for both staff and customers. However, recent changes to credit card processing policies have posed challenges for some users, as the system no longer stores card information for closing tabs. Despite this inconvenience, Maitre'D remains a valuable tool for payment processing.

Maitre'D offers good functionality with a user-friendly interface, despite occasional software crashes and outdated components. It simplifies customer service by providing an easy-to-use point-of-sale terminal that enables smooth transitions from previous systems. This makes it a preferred choice for experienced kitchen workers in high-turnover environments. Users also appreciate the simplicity of implementation and excellent customer support provided by Maitre'D.

Furthermore, Maitre'D proves valuable in managing business operations and inventory control. It helps businesses solve the challenge of time management by providing an efficient and effective POS system tailored to the needs of restaurants. With up-to-date information on store operations, businesses can analyze sales trends and make informed decisions to better manage their establishments. Maitre'D also allows for easy hourly sales comparisons and provides access to historical sales data from previous years, making it a valuable asset for restaurant owners looking to gain insights for decision-making.

Maitre'D excels in managing the needs of full-service restaurants with active bars and nightlife, efficiently handling order taking, fulfillment, and adaptability to changing requirements. The system has proven outstanding in chain accounts, meeting their needs and making it easy to upgrade.

Overall, Maitre'D is a reliable POS system for restaurants in hotel settings. Its range of features helps streamline staff attendance management, simplify payment processing, provide efficient customer service, manage business operations effectively, and cater to the unique needs of different restaurant formats. With its positive impact on profitability, customer satisfaction, and service efficiency in restaurants, Maitre'D is a trusted choice for those seeking a reliable POS solution in the hospitality industry.

Users frequently recommend the following regarding the POS system:

Consider exploring other similar products for layout and design comparison. Users suggest evaluating different options to ensure that the chosen POS system meets their specific needs and preferences.

Choose a reseller who can meet all requirements. Users emphasize the importance of selecting a reliable reseller who can provide comprehensive support and assistance throughout the implementation and ongoing use of the POS system.

Keep up with regular updates to address any bugs or issues. Users advise staying informed about software updates to ensure a smooth and efficient operation of the POS system, as updates often include bug fixes and performance improvements.

In addition to these recommendations, users also highlight the reliability of Posera (Maitre'd) as a top choice in the market for restaurant use. They appreciate the product's feature-rich nature but note that there may be a learning curve associated with its usage. Furthermore, users commend the support team for their helpfulness and suggest diving deep into the product's capabilities for those serious about utilizing a flexible POS system.

Reviews

(1-1 of 1)
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November 02, 2017

Maitre'd, it works.

Score 5 out of 10
Vetted Review
Verified User
Incentivized
Maitre'd is our primary point of sale system for over 55 locations in three states. It allows us to capture customer payment, push orders to our kitchen, and manage ordering/inventory.
  • Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates.
  • The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute.
  • The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours.
  • Maitre'd is an older system, relying on an outdated type of POS architecture which requires a back office local server. Newer solutions are cloud based which reduce some points of failure and allow for faster updates to both software and products.
  • Maitre'd has many hidden options and menus which can sometimes become cumbersome, especially from a support standpoint.
  • System does not allow for a global password for management so support teams need to maintain accounts at every single location the software is deployed.
Maitre'd is probably best suited for smaller chains where recurring monthly expenses need to be reduced and a cloud model is not a fit. It would most likely thrive for companies with 8 or less locations. If deployed to multiple locations, I would recommend having an inhouse IT department familiar with the product or a very reliable reseller because the product can be finicky from time to time.
  • Negative impact would be the points of failure associated with a system reliant on one server running in the back of the store, which isn't something that happens often but does occur from time to time.
  • Positive experience would be Maitre'd has done an excellent job serving its purpose, it has helped us sell many products over the years and provided accurate sales reporting the next day.
  • Maitre'd provides good reporting, but there are some areas it can improve in such as inventory management and adding a more robust real time reporting system for corporate.
  • Posera (The Developer of Maitre'd) also has an excellent kitchen video system which plays nicely with Maitre'd, adding value to the overall product.
We have been on various versions of Maitre'd for about ten years now and came from conventional cash registers. Maitre'd obviously added tremendous value in that situation. As far as looking to the future goes, we have compared Maitre'd to various competitors and found our biggest knock on it is they haven't moved to a cloud model yet.
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