Makesbridge has the best phone/chat customer support team to support a robust system!
- Service: I have been so impressed by the service team. They are extremely responsive and knowledgeable!! Probably the best phone/chat tech support I have ever utilized.
- Segmenting by targets, lists and tags. We can divide and target our contacts by who they are, how they interact with us, what URLs they visit and their activities.
- Forms. I use their forms for subscriptions and surveys, as well as to take in information about meal and seating preferences for our events. I love that the forms can update contact records in Salesforce.
- The system appearance. Love the graphic presentation.
- Did I mention how good their phone/chat tech support team is?!! Fantastic (Ehsan and Mansoor are fantastic!)
Cons
- There needs to be more "how to" information and more descriptions on how to use various functions in the online support site. (I feel guilty calling to ask for help over the same issues.) It also would be helpful to have examples on each block (ie., bots)
- There needs to be photo editing capability and the ability to use custom aspect ratios (please add this capability back in).
- I would like to be able to use a more robust (if, And, Or) filtering system when establishing targets. Right now, the only options are Any or All.
- I would like to see a more robust photo management system (categories, for example).
- I would like to use the system with custom objects within Salesforce
- The ability to change the color of buttons and dividers
- The ability to move the formatting bar when editing newsletter sections. Sometimes it stands directly on top of copy.