IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase…

Device42

$1,449

1-1K IPs

What is Device42?

Device42 is a comprehensive, agentless discovery system for Hybrid IT. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, in order to provide an accurate views of the IT ecosystem. Device42 intelligently groups discovered workloads…

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Product Details

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Tech Details

What is ManageEngine Password Manager Pro?

ManageEngine Password Manager Pro Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Reviews and Ratings

(28)

Attribute Ratings

7
Support Rating1 rating

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April 18, 2017

Password Manager Pro for Self Service Password Resets

Verified User

Manager in Information Technology

Food Production Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

It's used globally within our organisation, this product provides us with self-service password resets and account unlock abilities. We chose this product to reduce the number of contacts to our help desk, speed up account management issues and reduce our overall cost of ownership. We have found this product to be simple, effective and reliable in the four years we have been using it.

Pros and Cons

Simple integration into AD.
Really easy to use interface for end users.
Good management interface and good management reporting.
Reasonable cost per annum for support and updates.
Low maintenance, many tasks automated.
Reliable.

The ability to change non AD passwords is complex and difficult to set up. Maybe this is predictable, but it would be good to have an easier route to make greater use of the product.
Greater account management from the supplier would be appreciated. Being US-based they tend to leave their UK customers to fend for themselves.

Likelihood to Recommend

AD based environments. Medium to large scale users (2000 plus).
Would be overkill for smaller environments.
Supports multi lingual users very well.

Return on Investment

Dramatic reduction in incidents tot he helped desk for account related issues.
Lower cost of providing support for users.
Met and exceeded all of our expectations.
Expect some teething problems when setting up, but runs like a charm afterwards.

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