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Mailchimp Transactional Email (Mandrill)

Mailchimp Transactional Email (Mandrill)

Overview

What is Mailchimp Transactional Email (Mandrill)?

Mailchimp Transactional Email (formerly Mandrill) is designed to allow users to deliver fast, personalized transactional emails using API or SMTP.

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Recent Reviews

Mandrill Power!

9 out of 10
August 02, 2017
Incentivized
We use Madrill for automated email sending from internal and external resources generated by task and actions in our software service. If …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

$0

Cloud
per month

Essentials

$9.99

Cloud
per month

Standard

$14.99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://mailchimp.com/pricing/transacti…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Mailchimp Transactional Email (Mandrill)?

Mailchimp Transactional Email enables developers to send hyper-personalized emails that reach inboxes.

- API or SMTP
- Start quickly
- Flexible with sending and inbound options


Mailchimp Transactional Email (Mandrill) Features

  • Supported: Deliverability - reach inbox, not spam.
  • Supported: Analytics - Dashboard, export API or webhook.
  • Supported: Award winning support.
  • Supported: Flexibility with white-labeling.
  • Supported: A/B Test and comparative reporting.
  • Supported: Rules Engine for inbound and outbound messages.
  • Supported: Templating engine with conditional content.
  • Supported: Use handlebars or merge tags for content.

Mailchimp Transactional Email (Mandrill) Competitors

Mailchimp Transactional Email (Mandrill) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide

Frequently Asked Questions

Mailchimp Transactional Email (formerly Mandrill) is designed to allow users to deliver fast, personalized transactional emails using API or SMTP.

Sinch Mailgun and Brevo are common alternatives for Mailchimp Transactional Email (Mandrill).

The most common users of Mailchimp Transactional Email (Mandrill) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(59)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Jared DeLong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Kindful is a donor management system (CRM) for nonprofits. Therefore, customers can set up automatic confirmation emails to be sent to their donors, setup acknowledgment emails to thank donors for their gifts, send out emailed tax summaries at the end of the year and also send internal scheduled reports. Mandrill is the internal emailing system we use to send all of these types of emails within our platform.
  • Mandrill's interface is simple to navigate and very intuitive.
  • Domain masking is very simple to set-up and the verification process is fast.
  • Our system adds a notification when a donor has opened an email; however, we've found inconsistencies with the system where a donor may have opened an email, but Mandrill hasn't sent that notification to our app.
  • For the scenario above, when we've reached out to their support, the response has been that it is what it is. I'd like to see the supports take be focusing on improving the platform rather than saying it is what it is.
Mandrill is excellent for platforms looking for a third-party app to manage all email communication. It's able to handle an incredibly large amount of emails and sends out those emails very fast. It does take some training to understand the platform entirely, so if you're a smaller organization looking for an email marketing tool, then you'd most likely want to use Mailchimp, which owns Mandrill.
  • It's added a main feature our customers need, which is automatic confirmation emailing.
  • It's allowed our app to send schedule reports to users, which is crucial to them managing their nonprofit and core feature prospects look for.
I haven't personally used Sendgrid or Klaviyo before because we had been using Mandrill already. When I joined the company, however, I believe it's overall functionality paired with their price point was more competitive than other solutions out there at the time. With how heavily the app is now integrated with our platform, I don't see us switching to other options out there even if their functionality may be better.
I haven't personally reached out to their support team, but the feedback I've heard from our tech support and engineering teams have been that their response to questions has often been they either are unsure or that Mandrill is what it is. For example, when our customers weren't able to see opens and clicks for all emails sent, and we reached out to their support, the response was it is what it is, and they'll send a notification to our app if they can.
Emma, Mailchimp
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Mandrill for real-time transactional emails from a backend SAAS platform. We use Mailchimp Templates to create highly formatted emails with custom triggers and variable content fields then deploy the templates to Mandrill, where they are actively used for sending thousands of emails to our users every day. We send about 200,000 real-time emails every month to active users.
  • Continuity of service is great. We have been happy with the uptime.
  • Speed, the emails are sent instantly.
  • Set it and forget it, once you have it set up, it works.
  • Integration with Mailchimp Templates makes it easy to design and change email formats.
  • The user interface is basic, dated.
  • Sometimes hard to find what you are looking for, some features are buried.
  • It would be nice to be able to make minor tweaks or changes within Mandrill, but you need to go back to Mailchimp, edit and redeploy to Mandrill.
Mandrill is well suited for SAAS Software platforms requiring complex real-time emails to be sent to validated users. Using Mailchimp as the design environment makes it easy to design and deploy email templates by most users. You can have Marketing or UX designers do the email templates and then have your dev team push the data/content and triggers to Mandrill.
  • It allows us to function as a business, real-time email is essential.
  • Stability and uptime are critical, and Mandrill has served us well.
  • Understanding deliveries, bounces, spam flags, etc. are critical, and Mandrill does well here.
We haven't had to use support. The platform uptime is pretty much 100%, and any time we've had an issue, the staff has responded quickly, but honestly, the last time we had to contact Mandrill's support was probably well over a year ago. Once you're up and running, it works.
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