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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2604)

Attribute Ratings

Reviews

(1-25 of 1130)
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Score 8 out of 10
Vetted Review
Verified User
  • Customer journey management needs tools that can visualize what's going to happen at every step. Thanks to Marketo Engage we can flat out every stage, channel and touchpoint to craft powerful experiences from acquisition to revenue.
  • It's automated account based marketing & account profiling narrows down our choices to the best accounts & leads.
  • With 'Smart Campaigns', it's easy to connect with customers when, where & how they want. Another major time saver is the web personalization feature which helps us be consistent and relevant across all the segments and touchpoints.
  • We encounter different types of error messages in Marketo Engage that are hard to remove.
  • Errors arise due to various conditions such as a misspelled campaign name in a flow step or an unintended result. Adobe should work on some notifications that help us locate the source of such errors quickly.
  • The tutorial popup cards don't help at all it's better to keep everything in the videos only.
Score 9 out of 10
Vetted Review
Verified User
  • Custom templates for marketing campaigns, email customization and advanced tracking capabilities.
  • Has almost every feature you may ever need. So no need to look for other marketing solutions.
  • Very good and intuitive dashboard and displays all the tracked data at one place so you can easily optimize your campaigns.
  • Costly. But since you're getting all the features that you may need to run you campaigns, there is nothing to complain about.
  • There is no other missing functionality or problem with it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automate the whole process which saves our time and help us to get high quality leads.
  • Has all the features that a marketing tool needs some of which are lead monitoring and management and email customization.
  • Affordable and reliable compared to other marketing solutions.
  • The website loads slowly and sometimes become unresponsive.
  • Sometimes you may not get high quality leads but it can be avoided by configuring it correctly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Great templates available for your campaigns and the templates can be customized to meet your marketing needs.
  • It has almost all the features and tools to meet your marketing needs.
  • Shows very detailed analytics.
  • Takes a while to set it up and configure though after configuring it, there is no other issues.
  • The emails sometimes land in the spam box due to the flagged ip.
  • Apart from the issues mentioned above, every works very well.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Program automation (templates, duplication, tokens)
  • Lead Management tracking
  • Lead Nurturing
  • SFDC integration, sync and field management
  • Event partner integration
  • Event Calendar token - not enough features
  • Lack of OOB landing page and email templates customization features
  • Lack of SFDC analytic integrations and reporting
  • Lack of design marketing and branding features
Pat Murray | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Adobe Marketo Engage is a great platform for custom email design. The user interface is simple and easy to navigate.
  • With Campaign Optimization, Adobe Marketo Engage allows for real-time adjustments, ensuring my campaigns remain relevant and effective.
  • With Advanced Analytics, Adobe Marketo Engage provides robust marketing data analysis, helping us better understand our campaigns' effectiveness.
  • Adobe Marketo Engage crashes a lot or freezes. We don't have many users and less than 300k contacts so there's no reason it should ever crash.
  • It's really expensive! It would be nice to pick which features we want a la cart versus being stuck paying more for a feature and not using the others in the package.
  • Because of our integration with Dynamics, we had to use a 3rd party tool called Scribe for field matching. No one at Adobe will help us now that we have a 3rd party tool
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It doesn't need any extra third-party platforms to handle basic lead routing automation.
  • You have complete control over the details of your campaign.
  • The software's layout exudes simplicity.
  • Sometimes it lags.
  • More complicated setup and disorganization of lists.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Almost limitless possibilities for campaign automation.
  • Sequential and event based marketing.
  • Strong anti spam safeguards.
  • It's agonizingly slow to use at times.
  • The UI is in dire need of a refresh.
  • Requires exhaustive training.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Its user behavior tracking is excellent.
  • Complex dataset allow for intriguing data models.
  • It makes email marketing easier to set up and analyze.
  • The spam leads and reasons provided are extremely lacking in detail.
  • Must be set up by a platform expert.
  • Icons desperately need updating immediately.
Mukesh Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • No code UI, enables faster and better implementations. Drag n drop email modules, easy logic implementation, and scheduling and a varieties in reporting.
  • We can check the activity logs of each person in Marketo.
  • Using APIs, Webhooks to make the tasks easier. As an example, we can change a particular field column from a imported list in Marketo through API. We can sink events data to&fro with event partners with Webhooks.
  • Wide variety of tokens which helps in various ways one is highly personalized emails.
  • Marketo tool is expensive and it's certifications are costly.
  • Sometimes there are some CRM sync issues encountered and are to be solved manually.
Sumit Thorat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I like its user-friendly and intuitive.
  • Allow us to create personalized, targeted marketing strategies.
  • Overall, improve the customer experience.
  • A bit expensive, especially for smaller companies.
  • Otherwise, all of the features are fantastic and simple to use.
Kristina Schroffel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Trigger campaigns
  • Personalized content
  • Metrics and analytics
  • Salesforce integration
  • API integrations
  • Custom campaign development
  • Design Studio
  • Lead Database
  • Community
  • Form CSS - make it easier for everyone to modify
  • Landing page guided templates
  • More flexibility for email editor
  • More design options for customization
  • More Salesforce sync customization/visibility
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Complex flows
  • Form management
  • Data value change based triggers
  • I'd like to see Adobe Marketo Engage provide updated ready to use templates for emails and LPs
  • AI would be a wonderful addition to their offerings
  • Better account management
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Segmentation
  • Nurture and Drip Campaigns
  • Analytics and Reporting
  • Lead Generation
  • Overall, it can be hard to onboard new users, as there is a lot to learn
  • Integrations with other platforms in our stack
  • Overall, email deliverability in B2B is challenging
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • No software comes close to Adobe Marketo Engage when it comes to analyzing user interactions
  • The A/B tests are easy and properly optimized.
  • The data models are quite intriguing
  • It took me while to grasp the analytics set-up
  • While targeting is great, there are limitations on the things you can target in the email flow
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It ability in tracking user behavior is impressive.
  • We can create workflows to track leads depending on lead behavior and how they respond to our emails or automated messages.
  • Its segmentation tools allows us to divide our leads into distinct categories, like by project type, location enabling us to send hyper-targeted messages.
  • It has simplified our A/B tests on our email campaigns processes by allowing us to set up and analyze A/B within the platform
  • Cost
  • It could offer more advanced content personalization options. For instance, the ability to dynamically generate content blocks within emails or landing pages based on a lead's specific interests or past interactions would take personalization to the next level
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Custom weights percentage to the key touchpoints
  • The datasets have a high level of complexity allowing to creating very interesting data models.
  • Integration with Salesforce
  • There can only be a handful of touchpoints so your funnel can't and be more creative in order to adapt to the ever changing business needs
  • In my experience, customer service takes a bit of time to answer
  • In my opinion, the website is very old-school, not in a very engaging way. A better design with go a long way.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Dynamic content
  • Clear, organized UI
  • Great preview mode
  • The ability to filter in any way you choose. This also helps when troubleshooting.
  • The way analytics are set up can be a bit confusing and clunky
  • Not being able to target things in the email flow (eg custom objects, etc)
  • Marketo send times can delay quite a bit at times
September 21, 2023

Integration Provider.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • API Authentication is easy to manage. Issuing asynchronous credentials (Client ID & Identity codes) help managing authentications and permissions for our clients at their own pace and independently of their integration system's availability.
  • Program steps and statuses - make it simple to define the lead's journey as a forward motion and hedge against potential update errors taking them "back."
  • Duplicate management - too much room for allowing duplicate records, and from what we hear from our customers, de-duping can be cumbersome.
  • Custom objects are complicated to build scalable integrations with.
September 13, 2023

Adobe Marketo Engage Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • As I mentioned, it definitely give us a little bit better insight of exactly not only WHO the customer is, but provides detailed Lead Scoring. It's much more helpful for us to see the full journey of somebody clicking through exact touch points on our website to lead them to where we want them to go to, and provide the best experience through the website, as well as through email. So if there are different domains or different reasons why they actually are our customers, like our returning students, we actually provide them with better insights into that.
  • Easy way to set-up Programs, i.e. Welcome Series
  • Marketo back-end user experience is lacking search capability and it's is outdated
  • I've been a Marketo user for over a year because of the exposure to various platforms. I do think a big improvement could be made in the area of the user experience on the back-end user. It's definitely something that seems like it's being stuck in the very early 2000s. And yes, it's a very powerful tool. It has a lot of different little pockets that you can definitely tap into and I understand there was an upgrade just recently. I actually feel a small thing like uploading an image right now, it's an extra click, which as a marketing user, you do want to always limit the click. So now within the newer experience, it seems like it makes more obstacles for me to actually jump into the simple thing like uploading the image. Before the update it was little bit more clunky and was more boxy, but it was quicker. So I feel like Marketo could definitely improve upon overall structure and the UX just for the user.
  • It's very simplified, yet I feel like there's still lots of room for UX improvement and reporting. I think reporting would be another reason. It provided insights and you can kind of go and play with that, but I do think things could be done a little bit better.
September 12, 2023

Adobe Marketo Engage Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Marketo does a lot of things well. I think the Munchkin code is definitely amazing. You know, the website tracking the level.
  • I think its strength is also the integrations. I've been a Salesforce CRM user, and I think Marketo Salesforce integration is the best in the business.
  • Marketo is also easy to use for end users. The interface, the drag and drop, the natural English language, for filters, triggers. It definitely works well.
  • I've used Marketo even before it was Adobe. And when Adobe bought Marketo, there were high expectations that it would be integrated very well with the rest of the Adobe platforms. For example, take Adobe Analytics, but Marketo doesn't talk to them natively. You have to be really creative to make that work. I think that's one of the pain points is that they have a good partner ecosystem, but still, the basic stuff is missing. Custom activities and custom events are something that makes Marketo so unique. And the use cases, and the problems it solves, are amazing. But it's annoying when tokens are such a good feature and you can't use tokens for custom fields in the custom activities and events.
  • RCE, a fantastic idea, but the UX is from the 1980s. It makes it so hard for to present a dashboard to my senior leadership. There is a wealth of information which is just not usable. I know that there's Marketo Measure, but it's an expensive add-on vs native functionality.
September 12, 2023

Adobe Marketo Engage Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It does work very well with a lot of information, which is a huge pro for us.
  • It allows a lot of customization. You can create custom fields and custom objects, so that it's not that you only use out-of-the-box features. You can also integrate some of your own things.
  • The first thing that comes to my mind is mass approval of emails, because right now you need to go to every email separately and approve it manually. It would be nice to have bulk approval.
  • There are some bugs that have been apparent for months and years. Example, sometimes when you check a preview of email, it shows some kind of error and you need to refresh the page several times. It would be nice if it would be fixed.
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