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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Awards

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Salesforce Marketing Cloud?

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is Keap?

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.9
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.4
Avg 7.8

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.7
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2625)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Comprehensive Platform: Users have found Adobe Marketo Engage to be a comprehensive platform for creating customized marketing strategies, with almost every feature needed for marketing solutions. Some users have appreciated the variety of tools available and the elimination of the need for additional software.

Efficient Automation Features: Reviewers have praised Marketo Engage's automation features for lead monitoring, management, and email customization as time-saving and efficient. They value these capabilities for generating high-quality leads and streamlining processes.

Advanced Tracking Capabilities: Customers have highlighted the advanced tracking capabilities in Marketo Engage, including detailed analytics, lead attribution, measurement, and accountability features. These tools are commended for their effectiveness in optimizing marketing campaigns.

User Interface: Some users have found the user interface of Adobe Marketo Engage to be clunky and outdated, making tasks like sorting through Smart Lists and customizing layouts challenging. They suggest a more modern and intuitive design for better usability.

Technical Support: Users have expressed frustration with slow response times from technical support when trying to resolve issues, impacting their overall experience with the platform. Improved responsiveness in addressing user concerns is desired.

Learning Curve: Many reviewers have pointed out a significant learning curve for new users of Marketo Engage, which can make it difficult to learn and master the system efficiently. Simplifying onboarding processes could enhance user adoption and proficiency.

Reviews

(1-25 of 84)
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Marketo expertise is a career shaper

Rating: 10 out of 10
October 31, 2023
KS
Vetted Review
Verified User
Adobe Marketo Engage
6 years of experience
Get very close with your data science teams, Salesforce teams, and integration contacts for all the Marketing technology tech stack. You will need those connections as your Marketo grows and evolves.

Marketing

Rating: 7 out of 10
June 14, 2022
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
Always try! There always have a different way to make thing around to get the result you looking for. And always read the Marketo doc to understand the function better.

Marketo makes B2B marketing a breeze

Rating: 7 out of 10
November 30, 2021
MS
Vetted Review
Verified User
Adobe Marketo Engage
2 years of experience
One of the biggest tips I have is to, again, familiarize yourself with the Marketo community. Learn how to best navigate it and don't be afraid to use it.I I would also suggest you have a Marketo mentor. Again, the tool is not intuitive, so learning how to do advanced automation and analysis in the tool can be difficult. I'm still learning how to use it!

Marketo is great!

Rating: 9 out of 10
October 11, 2021
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
Learn the Marketo email and landing page syntax. Their Marketo classes for code are very helpful when creating templates and they are important to know.

Flexible, Adaptable and the Best Marketing Automation Tool Ever Made

Rating: 10 out of 10
June 23, 2021
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
6 years of experience
I would highly recommend visiting Marketo nation and the new builds that come up as upgrade in your inboxes. Those are only helpful and can really change your experience of work and can provide you more and better quality. Do utilize your expertise and Marketo predictibility and scope to implement the solutions for your client to give them an experience of a lifetime

Powerful platform if you have a solid strategy!

Rating: 9 out of 10
December 18, 2020
ET
Vetted Review
Verified User
Adobe Marketo Engage
7 years of experience
1) Document your Marketo configurations. This will be useful for training purposes, for reference when changes need to be made in the future, and when there is team turnover.
2) Test anything you build before you go live with it.

Flexible and Easy to Use

Rating: 8 out of 10
December 15, 2020
JL
Vetted Review
Verified User
Adobe Marketo Engage
7 years of experience
Document. Document. Document. Document your processes outside of marketo so that anyone could understand the thought process of how and why something was built a certain way. Use the descriptions for programs as much as possible and create good naming conventions and make sure they are followed!

Marketo, my Faithful Friend

Rating: 10 out of 10
December 06, 2019
LA
Vetted Review
Verified User
Adobe Marketo Engage
5 years of experience
Have a mini-audit onhand that you run through quarterly. Check on important business processes, check your CRM sync, review your database, review reports and check compliance. Be involved in the Community, because Marketo users are so willing to share their knowledge. QA, QA, QA. And create templates for your well-used Program Types. They will save you hours of building!

Marketo Review

Rating: 10 out of 10
December 06, 2019
AS
Vetted Review
Verified User
Adobe Marketo Engage
4 years of experience
Share Web Visit Activity report with the sales rep and help them know how their leads are performing. Efficiently utilization of Marketo Sales Insights and help sales team to automate several tasks and see the behavior of the leads and determine if they are ready to be contacted.

Why Marketo is What You Need

Rating: 10 out of 10
December 06, 2019
AT
Vetted Review
Verified User
Adobe Marketo Engage
2 years of experience
I would definitely first start connecting with other users through the community and through your local user group. Join purple select, it's their advocacy program where they share tips & tricks, general industry news, and hand out awesome swag prizes. I also highly recommend attending Summit, they have training days for newer users and amazing sessions that will teach even the most seasoned user new tricks.

Marketo - Excellent MarTech Solution (B2B)

Rating: 10 out of 10
December 05, 2019
AK
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
Marketo is a tool that requires strategy and collaboration with Marketing and Sales. Architectural changes in Marketo should be discussed upstream to ensure all reporting is not impacted.

Marketo Marketing Automation

Rating: 9 out of 10
December 05, 2019
JP
Vetted Review
Verified User
Adobe Marketo Engage
6 years of experience
Tips and Tricks =
Determine a naming convention
Organize things into folders
Import programs that others have created to start your project

An Enterprise platform - with an Enterprise time commitment

Rating: 8 out of 10
October 22, 2019
EK
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
Here are my top 5 tips:
  1. Create naming conventions ASAP and stick to them. Like yesterday.
  2. TOKENIZE ALL THE THINGS! Tokens make campaign creation and execution soooo much easier.
  3. Use segments to slice and dice your database. They're more efficient than smart lists in many cases, especially when creating mailable / un-mailable segments.
  4. Schedule smart campaigns that will affect large swathes of your database in the middle of the night on the weekend. Our most data-heavy processes run at midnight on Sunday morning.
  5. Document everything! You should have a playbook or campaign brief for every client-facing process or program in Marketo. It helps with training new users or stakeholders and forces you to organize all your thoughts.

How to choose between Marketo, Eloqua and Adobe Campaign

Rating: 8 out of 10
October 02, 2019
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
2 years of experience
Re-examine all you processes... since you a overhauling your tech... also look at your human processes as they go hand in hand.

Some areas we had to examine (from earlier response):

Data Structure / Synchs - We have alot of custom tables in our SFDC and our previous platform Adobe Campaign took care of alot of the logic for updating values. Re-examine these work flows and shift the automation to other apps. Being a B2B company we had alot of Company specific data and Marketo is centered around Contacts/people... this also need to be rethought as that data is used for targeting and segmenting.

Templates - With more democratized access you will need to make it easier for everyone to be doing things the "right" way... standard templates for look and feel and ways of doing things

User Access - with improved usability there can be a broader user base which is great for productivity but is also means you must think about training and control and mass update procedure as Marketo has a decentralized control philosophy.

Graduated Access levels - this is manual but create levels for users to graduate to... more access has to be earned and quality of work is peer reviewed.

Medium-sized business with fairly complex automated email campaigns and triggers.

Rating: 6 out of 10
September 25, 2019
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
I don't actually have many tips and tricks for Marketo use. It's a pretty straight forward system that doesn't need a ton of workarounds. There are things that are a bit painful now (like looking at HTML code for an email and trying to edit it in the window) that require an accessory program or plugin to help, but no real tricks to learn.

Marketing Marketo

Rating: 9 out of 10
September 19, 2019
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
3 years of experience
One built in advantage to Marketo is that its been around for some time and there are plenty of 3rd party consultants to leverage. There is no harm in outsourcing tasks that such as email or landing page template design. Marketo even has their own services https://www.marketo.com/why-marketo/services-and-support/services/. Folks new to Marketo often feel they are on their own when really they have a ton of options.

Marketo has some flaws, but overall does the job very well.

Rating: 10 out of 10
September 12, 2019
EB
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
1. Utilize the power of program performance report to stay on top of pipeline created, revenue won and number of opportunities your marketing campaigns generate. You can slice-n-dice these metrics by regions, channels, products and virtually any attributes you can think of. This lets you stay on top of which campaigns do work vs which don't so you can make informed and unambiguous decisions on where your marketing dollars should go to.

2. Use the power of automated Nurturing Streams. It's the thing that differentiates this tool from others and helps you focus on content production rather than having to re-think the distribution logic once you add a new email to your nurturing chain.

Good experience with Marketo so far

Rating: 6 out of 10
September 10, 2019
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
The most valuable thing you can do is get yourself involved in the Marketo community and familiarize yourself with Marketo's thorough documents. I would not pay for a training service if it was not provided to me for free as you can learn everything you need to know through the documents Marketo provides as well as by communicating with other users on the support forum.

Marketo needs to improve on

Rating: 8 out of 10
September 10, 2019
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
If you have any question, post it on Marketo Community and you will find some user to help you with it. Tokens are very power full, email/field tokens, program level tokens to velocity scripting, Its really power if you can make the best use of it. I would recommend learning more about tokens as it can bring personization to next level.

My Review

Rating: 10 out of 10
September 09, 2019
Verified User
Vetted Review
Verified User
Start small with simple trigger campaigns using Marketo forms and landing pages. Then move on to more advanced flow steps within your trigger campaigns. Send batch emails to a subset of your database to better understand smart list criteria. Take the time to get to know smart list filters as they can sometimes be confusing.

Marketo is a great admin tool!

Rating: 8 out of 10
September 08, 2019
Verified User
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
The Marketo class training is helpful. I would highly recommend playing with the software first and studying online resources, then taking the course. It made a huge difference for me.

Marketo is great, one of the best tools for marketing automation I've had the opportunity to use.

Rating: 9 out of 10
September 07, 2019
CW
Vetted Review
Verified User
Adobe Marketo Engage
1 year of experience
Get creative. The core functionality of Smart Lists is incredible, but only if you think creatively about how you can read and manipulate your data in order to enable your instance. Getting good at advanced filter logic, and using choices in flow steps creatively can usually serve to consolidate many one-off programs into a single task in Marketo.

Marketo Review

Rating: 9 out of 10
September 07, 2019
LH
Vetted Review
Verified User
Adobe Marketo Engage
7 years of experience
I can’t emphasize this one enough: use global tokens. Take the time to understand the hierarchy of tokens and how they’re inherited down the folder tree. You’ll thank yourself later when you need to update your company address across multiple landing pages and email assets. Or the copyright year every January. Trust me, I’ve seen it done manually. If you plan your folder structure and tokens appropriately, updating the copyright year should be about a 30-second task.
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