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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Marketing Cloud?

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2600)

Attribute Ratings

Reviews

(1-25 of 88)
Companies can't remove reviews or game the system. Here's why
Kristina Schroffel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think the chat feature is fairly quick. I miss the phone call option they seem to discourage talking to them on the phone now which I noticed changed recently. However through email can usually be sufficient.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I haven't had too many interactions with Adobe Marketo Engage directly but my team encountered a glitch/error, and I saw the email that came from the Adobe Marketo technician/advisor, and it was incredibly detailed and informative. He worked through the entire process, gave suggestions, was professional but very friendly and personable. It was super nice
Ellis Devine | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
There are lots of resources available for self-service that help support my learning and development with the tool. Covering all topics from best practices, and in different formats to consume. Whitepapers, blog articles, success kits, and webinars focused on upskilling and expanding one's knowledge on how to get the best out of Marketo.
February 02, 2022

Marketo Review

Akande Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Every time that we have had an issue with Marketo Engage, they have been prompt to respond and incredibly helpful in all of our requests, even when the issue was not rooted with their platform.
December 15, 2020

Flexible and Easy to Use

Jana Lass | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Most of the time they are pleasant to deal with but don't always read the cases submitted well enough and provide canned answers that are not helpful. Often you have to restate or reask a question multiple times before getting an adequate resolution. Additionally too many things are "black holes" that we don't have visibility into to be able to troubleshoot on our own when it comes to issues with Marketo syncing with our CRM and any responses regarding questions of that kind are redirected to our CRM vendor.
Score 3 out of 10
Vetted Review
Verified User
I only had to contact support one time, and I did get a fair response. It took about an hour to get a call back. I left a voicemail, and emailed, and received a response the same afternoon.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I have overall had good interactions with the Marketo support team. There have been a few instances where responses have been slow or the support technicians have seemed as if they are not as knowledgeable with their product as they should be, but even during these times, they strive to help us with our issues or connect us with the people who can. It is always easy to check the status of your ticket or reconnect if needed.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
I'm frequently directed back to the "Community" for answers to my questions and so far, most of my questions that others have also asked have been unanswered. This is not an efficient system when you need quick help and results. Additionally, when I try to get in contact with my account manager, I find that he consistently tries to sell me more "add-ons" to solve the issues - I don't want to pay even MORE money for something I'm already paying a lot for and am not able to use effectively!
Score 9 out of 10
Vetted Review
Verified User
The support team is pretty good, and is getting better every week. We were recently assigned a CSM which is a nice added bonus. Additionally, everyone else that I have met at Marketo NOT on the support team (Marketing, Sales, Product) has been super helpful and available for questions.
November 14, 2018

Robust Marketo

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I've never really had any issues with Marketo Support. Every time I've had to submit a case I've had my issues resolved usually within a day, if not sooner. And if I my case had to be escalated, it wasn't a choice of my own. It was the Marketo Support team that would escalate to find a solution.
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