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Marketo Sales Connect

Marketo Sales Connect
Formerly ToutApp

Overview

What is Marketo Sales Connect?

Marketo Sales Connect (ToutApp) is a sales email tracking tool that includes tracking, templates, click-to-call, and analytics. It also includes a Calendar to streamline bookings. It is presented as a "swiss-army knife" for sales development reps, account executives, sales ops,…

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Recent Reviews
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Pricing

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What is Marketo Sales Connect?

Marketo Sales Connect (ToutApp) is a sales email tracking tool that includes tracking, templates, click-to-call, and analytics. It also includes a Calendar to streamline bookings. It is presented as a "swiss-army knife" for sales development reps, account executives, sales ops, sales managers,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Marketo Sales Connect?

Marketo Sales Connect (ToutApp) is a sales email tracking tool that includes tracking, templates, click-to-call, and analytics. It also includes a Calendar to streamline bookings. It is presented as a "swiss-army knife" for sales development reps, account executives, sales ops, sales managers, marketing teams, and customer success teams.

Its template library can be used as a content repository, to upload Powerpoints, case studies, etc. The recommended templates feature allows users to map templates in the library to specific parts of the sales process, based on meta-data about the prospect. There are capabilities for managers to control who can share/create templates based on roles. In addition, Tout integrates with Box, so content in the user's cloud storage files can also be attached to emails.

Marketo acquired ToutApp in 2017.

Marketo Sales Connect Competitors

Marketo Sales Connect Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Yesware, ClearSlide, and Salesloft are common alternatives for Marketo Sales Connect.

Reviewers rate Support Rating highest, with a score of 8.5.

The most common users of Marketo Sales Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(58)

Attribute Ratings

Reviews

(1-19 of 19)
Companies can't remove reviews or game the system. Here's why
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Engagement Tracking(Open Rate/Reply count)
  • Basic Cadences to improve Sales Outreach Strategy
  • Possibility to schedule emails
  • It doesn't have its own dialer, which is a considerable gap since calls are a huge part of outreach.
  • User Interface is confusing
  • Bugs, Bugs, Bugs
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • A clean and easy-to-use interface. Anyone can use it.
  • Tout integrates seamlessly with apps like Salesforce and Gmail.
  • Efficient email tracking capability to see who is reading what and when.
  • There is a low sending limit that makes it hard to scale quickly.
  • Not the best customer support team. They're hard to get in touch with.
  • Needs stronger analytical levers.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Track leads opening emails and clicking links. We could easily see if a lead forwarded an email to a large group of people for instance, because the stats would show it.
  • Connect our email and CRM to log email activities onto Leads and Contacts.
  • Keep users inside of our email system instead of copying and pasting email templates from multiple places.
  • Slows down your system. When we removed all other tools from our workflow, Tout kept our computers running extremely slowly. This created a net neutral impact on productivity.
  • Buggy interface. Sometimes activities didn't fully log in Salesforce, and the calendar system wasn't easy to use.
  • Templates were hard to standardize formatting. Our reps needed to re-format every email when they set up a template.
February 02, 2019

ToutApp Review

Ryan Jolley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Tracking.
  • Campaign management.
  • SFDC integration.
  • Adding new prospects to a campaign can be a real chore and oftentimes these new leads will get lost and out of sequence.
  • Logging tasks in SFDC.
  • A/B testing of templates is not available.
Brennen Hyatt | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It's very easy to set up an email campaign. You can even add attachments to the emails you send out.
  • Easily view if a prospect has opened an email and identify which step they are in the sequence.
  • Out-of-the-box integrations with many other sales tools.
  • The user interface seems to be lagging compared to other tools I've utilized.
  • The back-end analytics are very basic.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • ToutApp puts all of your email engagement in one interface, making it easy to access your book of work.
  • ToutApp gives you the ability to see real-time email engagement from your prospects.
  • ToutApp syncs with your Salesforce account to track all of your outreach in your CRM.
  • Reporting is clunky and challenging to use at times. They were recently purchased by Marketo, so I'm hopeful that Marketo will be able to address some of these concerns.
  • The ToutApp interface is not the most intuitive and does not provide a deeper understanding/analysis of the data.
  • The ToutApp integration with Outlook has created intermittent problems in usability/access.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Tracks open rates
  • Gmail integration to help see who is opening what, when
  • Running campaigns and syncing those contact points into Salesforce
  • Links will randomly stop working in sent emails. [It's a] Bug that has constantly re-appeared.
  • Calling with ToutApp is pretty useless when it comes to integration and doesn't show a phone call being done in Salesforce
  • Doesn't pull a signature from Gmail - so I have to update within ToutApp itself every time.
Erika Conners | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Fully integrated into Gmail, Outlook, Microsoft Exchange, Salesforce and other major CRMs.
  • Upload best performing sales messaging, sales enablement collateral and marketing assets into a shared sales playbook.
  • Drive Consistency & Productivity.
  • Deploy a streamlined sales playbook so your Sales reps exceed quota and close more deals.
  • Increase Your Pipeline.
  • Predictably build more pipeline, whether you’re selling to SMB or Fortune 500.
  • Wow.... well, it can be very difficult to navigate and you can only email a limited # of recipients at a time, which means you have to do your blast in batches. It also is very clunky. I spend more time trying to figure out how to use the tool than I do seeing any measurable results.
  • Really dig into the level of support your users will receive, and ask about where the product is headed. Also, ask for a sandbox and have a variety of field users experience the software and give feedback.
  • I dislike the analytics and the overall "clunkiness" of the UI/UX. Both seem to be very glitchy at times and within the analytics, it does not get very customizable. You can only see up to a specific level.
Layne Latham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Allows automated emails to show up as a connected thread in the prospect's inbox
  • Niko browser add on makes gathering contact info easy
  • Ability to list and group contacts helps keep your messaging relevant
  • Toutapp doesn't currently sync with Microsoft Dynamics, this is the number one reason we didn't adopt the program as a department
  • Due to not syncing with Microsoft Dynamics, contact info is stuck in a silo and is difficult to move from Toutapp to the CRM
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automated email campaigns sent at certain times that stop when someone replies.
  • Local presence calling works well.
  • SFDC integration showing "read, clicked, replied" is super valuable to see if your emails are actually reaching your targets.
  • They could improve their actual dashboard as it is clunky and formatting is often messed up.
  • Their ToutApp SFDC portal sometimes is messy because of the same formatting issues.
  • Only had two! It does everything else well.
Sam Dahl | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • I really like the calendar function. It connects with my Gmail calendar. ToutApp makes it really easy to insert times into my email when I'm trying to set up an appointment with a client or prospect.
  • I like being able to schedule my emails to go out at specific days and times.
  • Sometimes it's nice to be able to see if my client opened my email. If they didn't, it let's me know they may be out of the office or the email address might be wrong.
  • I don't really like their template feature. I prefer something like aText or Auto Text Expander.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Tracking the analytics of emails sent, how many people, how many views, replies and clicks
  • Creating templates to use sorted by category which sync with outlook for ease of use
  • Command center that shows a drop down of each email sent sorted by date and time
  • Live feed to see who is opening the email, from device type to location and across how many devices
  • Setting up a campaign seemed fairly simple, importing contacts from disc.org to SalesForce and from SalesForce to a group in toutapp. Setting up each day with whichever tasks ie: Day 1 send email (template selected) day 2 call, send email 2 Day 3 Send LinkedIn invite Day 4 call and email. There is an area to select send manually or automatically. I selected manually, I will decide when to send. Something went wrong and I sent three emails to 30 contacts within minutes of each other totaling 90 emails.
  • Toutapp has a failure a few times a week and it is discouraging to not be able to count on the analytics.
  • Toutapp analytics count multiple replies from the same original email (conversations back and forth) it would be nice to have a tracking system for unique replies.
  • Unable to track who the email was forwarded to or if it was forwarded to, only that it was opened from several devices at several locations.
Trevor Derrett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easily integrates into Outlook and Salesforce
  • Very user-friendly
  • Real time tracking
  • Sometimes formatting in ToutApp doesn't translate perfectly into Outlook.
  • The location where emails are opened is deceptive because it doesn't reflect the actual location of the individual.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • easy to change templates
  • the price point is attractive and they will sell you one license unlike SalesLoft
  • Fairly intuitive
  • Frequently has outages and does not always track emails
  • Service is via email and is on west coast time so If I have an issue at 9.30 AM in NYC it will not get fixed
  • Edit button is hidden behind non subscribe
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Easily tracking activities in MSOffice to Salesforce.
  • Customization of templates for cold or follow-up emails.
  • Reporting on use of templates.
  • Click-through rate reporting being global for all level of users.
  • Workstreams need to be clearly defined before you implement - it's really flexible... almost too flexible as a result.
  • Ideal for small companies, medium to enterprise, it might be too limiting because of its open format.
David Jackson | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
  • Tout does nothing well.
  • Room improvement? They can start by scrapping the app and starting from scratch. ToutApp is by far the worst app I've ever used. It's riddled with bugs and constantly breaks, and the UI / UX is horrible. Avoid at all costs.
  • I've spent dozens of hours on the phone with Toutapp support trying to get their app to work. The list of bugs is too long to list here, but here are a few...1) the app will fail to send emails 2) The review screen doesn't properly display making it impossible to review emails prior to sending them 3) Pagination is broken in several places 4) The app won't fully load often times....it gets stuck in the loading state and never resolves. 5) Team mgmt is a nightmare 6) Etc.
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