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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Marketing Cloud?

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2600)

Attribute Ratings

Reviews

(751-775 of 1130)
Companies can't remove reviews or game the system. Here's why
Nick Hajdin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I work at a digital marketing agency and support a number of different Marketo clients. Marketo offers a sophisticated and scalable solution to manage lead lifecycles, track and report on revenue, and send targeted, personalized messaging. What business problems does it address? Qualifying leads and lead lifecycle management, sending personalized communications, building scalable marketing solutions, measuring marketing ROI
  • Marketo has robust lead scoring and lifecycle management solutions. Lead scoring can be tokenized to create efficient and scalable.models.
  • Triggered MQL and Sales Alert Emails enable Sales to follow up with highly qualified leads.
  • Engagement programs that allow you to easily nurture leads through the customer journey.
  • Segment your audience and send dynamic content that is personalized to each segmentation
  • Smart list logic and campaigns allow for many different types of triggered campaigns
  • Some minor UX improvements: Be able to view a subject line without opening the email.
  • Improve Text version editor - Even MailChimp's is superior.
  • Create stronger de-duplication technology native to the platform.
Marketo is appropriate for businesses with large databases and quality data. Very useful in improving Sales-Marketing alignment. A business that has strong content and a team to build engaging nurture streams and scoring methodologies. A very effective MarTech tool for those with the budget. Inappropriate for small businesses with low budgets and revenue tied to marketing. Requires expertise, so appropriate for businesses willing to invest in agency consulting or a seasoned expert.
November 21, 2017

My Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
We are using Marketo across the organization for all CRM, email marketing and will be utilizing social soon.
  • Marketo is a great tool for B2B marketing.
  • The lead scoring feature will help manage your sales leads and determine the value of your leads.
  • The Munchkin code feature will help you manage your sales leads and will give you insights to what sites your leads are coming from.
  • The email templates provided by Marketo are not as user friendly as they may seem.
  • Marketo could provide better training resources for their users.
  • The SEO feature would be great to use but Marketo does not publish enough information on how to use it and how it could benefit your business.
Marketo is more suited for B2B management. It could use some improvement when it comes to B2C.
Micheline Farah | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Marketo for our internal marketing as well as consult with other companies through new implementations or optimizations of their Marketo platform.
  • Easy to use for marketing managers
  • Seamless Marketo and SFDC integration
  • Revenue model allows you to track each stage of the buyer journey and identify any leaky pipes
  • Management level reporting
  • Improve data processing to support larger enterprises and volumes
  • Improve use of data cards and ability to filter on data collected
Marketo is well suited for small and medium size businesses looking to transform their marketing efforts to generate revenue. It is less suited for organizations that are just looking to use it as an email platform or for larger enterprises with high volume of data and daily transactions which will be challenged by Marketo's processing time.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used by my department. We use it for lead acquisition and our nurture streams. We are expanding it to other departments as we start to integrate reporting with Marketo. Our development team and business operations team is slowly becoming familiar with the software and has the hope to use it daily.
  • Lead Scoring
  • Nurture Streams
  • Email Templates
  • Slow turnaround on case tickets
  • Importing issues
  • Errors with Marketo service interruptions
  • Quadruple sending emails
It is well suited because of its capabilities and its automation. It isn't well suited if you are looking for flawless communications every single time. We've had issues in the past where it triple fires emails on the backend.
Gerard Donnelly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Marketo is being used across the entire organisation. It is used for Email Marketing, Lead Generation, Lead Nurturing, Lead Scoring and Lead Life Cycle. We send out millions of emails a year and Marketo is able to handle this ease. The system is able to provide great reporting that lets us track and score how our users are interacting with us.
  • Lead Nurturing - Marketo is able to send people through an extremely personalised and dynamic journey. We can send leads an email and depending upon how users interact with that email we can then decide what happens next; do they get another email, are they sent a whitepaper, do they get a call from sales etc...
  • Lead Scoring - Marketo is great for tracking and scoring leads across email and our various websites. We can make sure that leads which show a real interest in our products are handed over to sales at the right time.
  • Automating Programs - Marketo allows us to quickly set up event programs. We can create an event in 20 minutes. Once created we can send the invite out to thousands of people and everything else up to the day of the event is handled. If a person signs up they receive and thank you email. If they don't sign up they get sent a reminder a week later. If the are registered for the event they will receive registered reminders a week before and a day before. All the marketing manager has to do is bring a tablet with the Marketo app to the event and check the people in as they arrive. Once the event is over the attendees will automatically get sent the "Thank you email" and the no shows will get sent a "Sorry we missed you" email.
  • All of this happens automatically once the program and emails are set up at the start.
  • UTM Tracking could be set up to track leads at the program level.
  • Marketo Sales Insights should be upgraded to work seamlessly with Salesforce Lightening Experience.
  • Revenue Cycle Explorer can sometimes be very slow to run although I guess it depends on the amount of data that you are trying to pull from your system.
I would describe Marketo as a mainly Business to Business marketing platform. For this purpose the program would be best in class. It is great for gating content and generating leads for your sales team. If you are heavily sales focused this will be a great tool for your organisation; I'm looking forward to seeing the integration with Tout App now that Marketo have acquired them.
November 09, 2017

The heart of our company

Adrian Watkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo primarily in marketing but it is also used in sales and customer support. Mainly we use it to handle all outgoing emails, approximately 150 webinars per year, our extensive Automated Lead Generation programs and customer engagement.
  • Marketo is customizable which means you can adapt it however you want to your needs, it has allowed us to push the boundaries in lead generation.
  • It's a data machine, we gather so much data that is stored and is useful and accessible months down the road. Often we don't fully appreciate how valuable a certain subset of data will be until later on, yet it is still there to access.
  • Marketo isn't code based which is a true blessing to those who only have light coding skills. Everything can be connected together with workflows and campaigns which makes it very versatile yet easy to learn.
  • Customer support is useless. I found that after using Marketo for 6 months I knew more about the product than the support reps.
  • Marketo can't do calculations other than basic lead scoring so I have to use our SFDC instance to do those need calculations and plug them back into Marketo.
  • The update to Marketo's back-end has been slower than expected so the functionality released 12 months ago has not been realized.
If you want a simple email tool do not buy Marketo, it's way more than that and not worth the money unless you will use it to the full. If you have a limited budget and you can only stretch to one major software purchase for your marketing department then Marketo would be the one. As long as you get someone willing and smart that wants to learn the ins and outs of Marketo you will have unlimited functionality possibilities.
November 08, 2017

Should I TrustRadius?

Sara vonDohren | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Marketo is mostly used by the Marketing Demand Gen team. Under Demand Gen, mostly Marketing Ops uses the program but other teams such as programs use it to look at audience sizes, email performance, and general numbers. Marketo is fully integrated with Salesforce so we use Salesforce as our analytics and reporting tool and not much in Marketo besides email performance.
  • We have implemented it and appreciate the intricacy of engagement program capability.
  • Complex smart list functionality is not only incredibly helpful in triggered campaigns but utilized every day by many team members. It's easy to understand and manipulate.
  • UI is great but UX could definitely be better.
  • Loading pages and general speed is a big problem with our team.
  • Non-manual reports or templates would be great to have. We rarely use analytics because it takes time whereas Salesforce is much easier to use.
  • The general organization of campaigns under the different sections doesn't make sense and quickly becomes a messy folder system.
I love using Marketo on our team. I use it for the majority of my day every day and my biggest complaint is how things can slow down. We rarely have issues with it aside from the occasional glitch in email sends and counts when loading a smart list. Where the system lacks, it makes up for it in impeccable customer service, although we would love to have more support seats.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used by the marketing department and highly influences the sales and development team with all the data that is pushed over to Salesforce. We are using it for email marketing, testing, optimization, paid ads, and analytics. We also are starting to use it heavily for revenue attribution and overall pipeline analytics. It helps us heavily with segmentation and personalization. The efficiency it provides in email marketing is vast - e.g. one of the best features is the ability to enable modules for emails that you can turn off/on and reorder. It also allows for specific sections to be shown to specific segments only.
  • Ability to clone programs and use tokens on a program level - you can create new programs and simply switch out some details in minutes.
  • Email editor 2.0 allows you to turn specific email sections off or on.
  • Templates allow you to create changes on all landing pages at once - helpful in footer or header updates.
  • Some glitches and bandaids.
  • Way too many tabs are opened.
  • SFDC-MKTO integration is great, but multi-select fields in salesforce are transferred over as a string with semicolons as a separator. This causes a lot of issues in segmentation for us, since we have to use "includes" instead of "is".
It's very appropriate for webinars, attribution, segmentation, and plenty of powerful tools. It is not appropriate for small companies with a low lead volume. It is not appropriate for folks that are only doing simple email marketing and do not need a higher functionality.
Benjamin Jacquet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Working in an agency, I found Marketo generally used nation/regionwide across variety of department such as marketing, CRM, customer experience, sometimes including sales.

Problem solving changes depending on the client but would generally revolve around areas such as:

  • Drive efficiency by automating repetitive tasks
  • Scale marketing practice to reduce execution time
  • Optimize Marketing practices by monitoring performance and running A/B tests
  • Push towards omni-channels strategy by integrating a variety of channels/campaigns within a single platform (Emails, SMS, Social, Events etc.)
  • Unifying a fragmented view of data by feeding it all in Marketo and generating holistic reports
  • Gaining visibility on Marketing initiatives performance and end-to-end customer journey
  • Helping align Sales and Marketing department and improving the lead generation process and conversion rates
  • Improve prospect/customer experience by building scalable yet highly personalised experiences
  • Allow foray into customer personas
  • Ease of use with virtually endless possibility
  • Great flexibility with very little constraints as to how your automation should work, further supported by APIs and webhooks
  • Marketo community and support is very knowledgeable and really help with overcoming roadblocks
  • Tokens allow to easily create very scalable program templates
  • Powerful integration with SalesForce (I haven't worked with Microsoft Dynamics)
  • Dynamic content is powerful and easy to use
  • Powerful out-of-the-box reporting with additional possibilities for power-users
  • Segmentations are easy to setup and scale
  • Dynamic content dependency on segmentation limits its use to largely-scalable criteria
  • Landing page editor isn’t very flexible (though it is meant to be updated with email editor 2.0-like capabilities)
  • CRMs other than SalesForce require much more work to set up
[It's] Well suited for businesses desiring a powerful platform they will be able to expand on and that will give them the flexibility to build automation the way they need it rather than how the platform wants them to do it. Particularly true if you are already using SalesForce If however your business has fairly simple needs or doesn’t have a CRM, other platforms like HubSpot might be a better choice.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used by the marketing team to automate as many processes as possible, such as to send emails, to capture leads from the forms on our website and to manage webinar registrations for our monthly demo sessions on Webex.
  • Automating our webinar registrations and reports. This used to be a very manual process that took us almost half a day every week.
  • Providing in-depth email metrics. This data was not as detailed with our previous platform.
  • Snippets and segmentations. This enables us to run very tailored campaigns.
  • At least once a week, an error pop-up appears in my instance and I'm asked to refresh the page.
  • The email templates are not compatible with all email platforms and require a lot of customization in the HTML code.
  • When working on a landing page, there should be indications to help you align your elements (images, text boxes, etc.).
Marketo is great for businesses with a focus on lead generation as this process is simplified with all the automation tools. Marketo might not be a good fit for very small businesses as it's quite costly.
Kimberly Prescott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using it across the entire international organization. We use it for lead management including lead routing and rating, email nurturing, landing pages and forms and even database management.
  • UI: the user interface is amazing. Very easy to bring on new users and get them up to speed fast.
  • The new audit trail is priceless! When we have something go wrong it helps diagnose the issue at its root cause.
  • Webhooks are extremely useful when tracking campaigns!
  • A testing area where you can test out programs before going live to see how they fire with other programs!
  • Predictive scoring.
Marketo is ideal when the marketing team is not hugely technical and where a company has team members around the globe.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Marketo ABM is being used by the marketing department and is integrated directly with Marketo, used by the sales team and marketing teams. It helped link individual leads and contact with client and prospect accounts so we could see a whole account picture, not just a single person snapshot of activity.
  • Integrated with Marketo
  • Matched leads and contacts to accounts
  • Good integration network with third party vendors / products
  • Didn't help us score accounts/ prospects any better. Scoring is relative, but it wasn't indicative of actual interest or need at the account level. When 2 people read the same email, usually means it's delegated rather than 2 people are interested.
  • Didn't help uncover more 'hot' accounts for our sales team through Salesforce. It generates a very marketing-team only view of accounts.
  • Segmentation doesn't enable us to target roles or personas differently. It provides department-level segmentation but not intra-departmental role segmentation
If you love Marketo and are looking for ease of integration, this is perfect. If you are really trying to help and influence the behavior of a sales team, it's not the right product. If you're very well instrumented in your sales and marketing stack already, and have a very clearly defined account-based marketing and sales strategy, this will help. If you're not well organized, this product will only add to the chaos.
October 19, 2017

Come to the Purple side!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo across all vertical and business lines that we have. It allows us to run multiple programs a week and for two people to support the marketing efforts of 5 vertical managers for the entire company. We can scale and have deep insight as to our marketing activities as well.
  • Customizability! You can do almost anything you want in Marketo.
  • Database Management can be done well inside of the Marketo system.
  • You almost never have to worry about an integration! So many partners and the open API is the best!
  • Not the most intuitive to use
  • Having to pay so much for the training videos is a bummer.
Large organizations that can dedicate the time and resources needed to set up and run Marketo well.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is used by the marketing team to communicate and drive engagement with customers and prospects and we encourage the sales team to use it to look at lead history and activities of inbound leads.
  • Integration with GoToWebinar works quite well.
  • Modular Landing Page creation works well once I'd set up my own templates.
  • Good to see Lead Activity and history, though this is not presented in a user-friendly way.
  • Marketo tokens make personalisation possible.
  • Ease of use. Marketo is not user-friendly in the slightest. I have had to learn it all from scratch and now support the rest of the marketing team in their use of it. It's not easy to find what you want and the UI looks very outdated.
  • The built in Marketo templates for emails and landing pages aren't great and the HTML editor is very un-user friendly with lack of line count and colour-coding that would be expected.
  • The user activities page takes time and investment to understand. I'd like our sales team to refer to it, but it's too complicated for them.
  • Marketo needs to have a decent mobile app so that you can edit and fix email sends when away from your computer. It doesn't work on mobile at all, so I ended up having to talk a colleague in the US through how to do it on the phone as I had no access when travelling.
  • Lack of consistency across the app, sometimes windows have to be saved and closed or approved and closed, while sometimes they autosave and you just have to close them.
It does send emails and track responses well, but getting it to do this isn't a walk in the park.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used across the entire marketing department. The demand gen team are the power users with a focus on marketo forms/lead capture, lead scoring and routing, landing pages and lead nurturing. My specific use is setting up campaigns to ensure I get proper attribution from my marketing activities through digital mediums.
  • Landing Pages
  • Lead Scoring & Routing
  • Campaign Attribution
  • Doesn't have a great search functionality
  • Could use more bulk features
  • Slowness
I feel like Marketo is well suited for small and medium sizes businesses. At times, it feels like we have outgrown the platform due to the amount of data and campaigns we are pushing through. This likely contributes to the slowness and difficultly processing data or changes. Overall, I think Marketo is well suited for companies focused on demand gen.
October 16, 2017

Marketo Review

Nichole Cunningham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo as our entire lead generation engine. The functions that we use are lead scoring, Sales Insights, and nurtures. Our sales folks can drop leads in to nurtures via Sales Insights that integrated with Salesforce. This helps with alignment and also allows sales folks to add people to nurtures.
  • Nurturing
  • Scoring
  • Templates for emails
  • Dynamic Content
  • Segmentation
  • Landing Page editor. It is really nice, but it'd be nice to have an interface refresh.
  • Scoring could be easier.
If you are a really small company, you might want to look at a less meaty Marketing Automation tool. Marketo is well suited for organizations that have someone to manage the tool. It is a big job, so make sure you have your game plan figured out.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo to deploy emails across the entire organization in all regions. We moved from Hubspot to Marketo and it has been a great experience so far. It helps us to get marketing and support emails to prospects and customers.
  • User-friendly GUI
  • Extensive logging
  • Customizability of templates
  • Speed
  • Analytics
  • Seed list implementation
Marketo is well suited to send emails and do list imports. However, if you have many users in the company, it is hard to keep track of who did what. The audit trail is useful but it could be formatted in a more meaningful way.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
All digital marketing campaigns flow through our Marketo instance. We manage email programs, paid-advertising (with form data ingesting), and various hookups for lead intake, scoring, and delivery to SalesForce.
  • Design studio works fairly well, but lacks version control.
  • Nurture campaigns for automated programs are intuitive.
  • Strong community forum and offerings for examples, and question assistance (contrasted to Eloqua, which is light).
  • Complex segmentation is more difficult to perform. Marketo thrives better in standard lists, versus mass customization.
  • Since Marketo was acquired, the paid consultants, and support quality has dropped dramatically - especially support.
  • Server issues with Marketo cause actions to need to be performed 2-3x at random. While tickets are always opened, it is always a "speed issue with our servers."
Summary:
Choose Marketo if you have domain knowledge (existing Marketo working experience), and do not want to pay for the cost of a larger enterprise toolset (Eloqua for example).

More detail:

Well suited for mid/larger sized companies where you have a Marketo technical expert. Not having an SME in Marketo when the instance is newly deployed will cause a lot further frustration down the road for choosing incorrect ways of setting up custom fields, working with Milestones, Budget/Costs, etc. Configuration at the early stages definitely causes headaches in the future, if you start to get more sophisticated.

Marketo does not allow very good "developer" style tools (such as back-end server logs, you need to open a ticket or pay for consulting hours), which means you should be wary of things outside of Marketo's scope.

Marketo works well for mid-complexity Nurture campaigns and segmentation. You do not have the complexity of IF/THEN/ELSE type of segmentation (you can, it just requires some logic workarounds).

It seems to be more intuitive to those Jr/Mid in Marketing Automation Software (as opposed to Eloqua, or IBM Campaign, Adobe, etc.)

Most companies choose Marketo due to domain knowledge, or cost.
September 07, 2017

Marketo Still in the Lead

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo internally as an agency as well as for our clients. It's not the only MAP we work in, but it's certainly our preferred.
  • Lead Nurturing
  • Design Studio
  • Segmentation
  • Flexibility
  • Reporting
  • UX
Marketo is well suited for a team of marketers with complex and specific marketing automation needs. For simple and straightforward usability with less features, there are other options.
Erik Florentz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Marketo has become the primary tool for our marketing department. This has revitalized and enhanced all of our communications with our customers. We have created an automatic notification for our outside sales reps which has reduced those leads who used to "fall through the cracks" in our processes. Event promotion and registration has been a breeze, and we are very pleased with the results.
  • Automatic notifications
  • Lead scoring
  • Reporting
  • Compliance
  • Could use better tools for de-duping records and data manipulation
An excellent fit for any company looking for a comprehensive marketing automation solution. From lead generation, nurturing, automatic notifications, forms and landing page creation Marketo is easy to use. It is expensive, but then you get what you pay for. I give it my highest recommendation to anyone who wants a solid foundation for their marketing department.
August 29, 2017

Marketo Works

Steve Kucklinca | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Primarily used by the Marketing department to generate leads. Additional usage by Support for product updates. Marketo allows the organization to automate and manage gated assets as well as events and engagement programs. We have recently begun a project to overhaul and optimize our instance as it has been deployed well over 6 years.
  • Reporting on form submissions and web traffic, allows our organization to monitor the best plan for future marketing plans.
  • Email builder 2.0. I was able to build and deploy responsive modules for a variety of different templates. With this function we are not simply using out of the box functionality but able to brand and make the emails our own.
  • Program creation and management. It's rather easy to use the flow step builder in smart campaigns and filters in smart lists to get to the audience we are seeking.
  • Open rate reporting. With the proliferation of quarantine and spam bots crawling emails there is no accurate way to analyze open rates any longer.
  • Without additional add-ons the landing page templates once built are quite static. There is no way to customize without purchasing the rtp product.
  • Related to my first point. The engagement scoring is worthless due to open rate contamination. Both open rates and clicks are being polluted by spam bots.
Marketo is great to introduce new assets and invite prospects to events. We have had great success in our 2017 webinar program thanks to the scheduling feature provided within the smart campaigns. Unless there is a distribution list alias address for emails any individual sender will be flooded with auto-replies and other unwarranted responses after an email push.
August 28, 2017

Reporting is 5 Star

Emilee Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
Right now it is just used by our marketing team to build out and test our own digital marketing campaigns. For us, Marketo was a good solution for an increased understanding of the analytics behind our efforts. We are able to report on every detail of the programs like we've not been able to do before. Additionally, we have a number of clients who fit in Marketo's model better than any other tool. We are using it ourselves as a use case for our clients looking to implement a marketing automation platform.
  • Report on ROI
  • Tight knit integration with Salesforce
  • Detailed, customizable tracking of every aspect of the marketing program
  • There is definitely a learning curve on the user interface. Not as intuitive as other platforms.
  • A lot of things (like integration with Salesforce) are one and done, meaning you cannot change them down the road. You really have to have a plan in place at the start of integration because there is no flexibility to go back.
  • They focus on what they are good at and not necessarily creating an all in one tool. This is good and bad. Not as convenient as other all in one tools, but definitely does what they are good at, the best in the industry.
As an agency with multiple marketing automation platform partnerships, we find it is important to recognize which characteristics of our clients make for a better fit. We've found that Marketo is a good solution for businesses who are VERY data driven and closer to an enterprise size. The limits on number of contacts are not as strict. However, if the organization wants to use a CRM other than Salesforce, the reporting capability drops wayyyy down. You are able to use other CRMs but with no where near the same amount of full circle reporting.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
So far, we're using Marketo mainly in the marketing department with a few admins in the business sector helping to manage contacts. It gives us a platform we can expand on with different users, giving them an easy way to send and track campaigns without having to recreate the wheel. Overall, it's a tool that honestly helps us review the effectiveness of what we're doing, to connect email and social campaigns to behavior and track that to sales and leads.
  • Lead Scoring: You have complete control over creating a process that works for your sales team.
  • Engagement campaigns: So much better than your average "drip" campaign.
  • Webinars: We link to GoToWebinar and have more control over the emails attendees receive, plus an easy way to see who are new leads acquired by the webinar.
  • There's a lot to it. You may finally get the contract signed, then realize you want another feature. But, you can always scale up over time.
  • Complexity: it can do a lot, but that means there is a learning curve.
Great if you're ready to take it on. However, it's a commitment. Marketo makes things easier to execute, but managing the platform will take time. So it goes well to support "work smarter, not harder" [philosophy], but make sure your team has the capacity to work with it.
August 21, 2017

Marketo Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
[It's] currently being used by marketing for B2C campaigns. It allows us to easily target and segment to create robust programs.
  • API connects
  • Program Building
  • Launchpoint partnerships
  • Sloooooooow platform
  • Reporting is horrendous and not flexible
  • No BCC for email templates? Come on...
  • Cloning and moving items around in Marketing Activities. Why limit me. I want to be able to place things where I want!
Strengths: Database management. Form building. Program building.
Weaknesses: Outdated UI, slow platform, inflexible reporting, inflexible movements within platform.
August 18, 2017

Better for Big Biz

Score 3 out of 10
Vetted Review
Verified User
Incentivized
We use the software to drive warm leads into our sales team. It is currently used across our entire team. We also use it to help build thought leadership to potential clients.
  • Email Automation is good
  • API with salesforce
  • Forms that are easy to use
  • Better UI
Good for lead generation
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