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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2602)

Attribute Ratings

Reviews

(76-100 of 1130)
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February 14, 2023

Marketo at my company

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo excells at dynamic personalized email campaigns (allowing for velocity scripts), template management and workflow management overall. Most appropriate for B2B marketing, and less appropriate for B2C, high-frequency, large bulk email campaigns.

Reviewing individual records in the database is fairly easy, but the reporting features are not sufficient. Additional reporting capabilities need to be built.
Lasse Nordahl | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
From an engineering perspective, it's difficult to understand the context when Marketo should be used. It seems to handle Salesforce syncing pretty well, and keeps information up to date between the two. If we're talking about a direct user to lead generation pipeline, it feels like an unnecessary middleman. Again this is from engineering, and I don't fully understand the business context of it. I'd choose a different product or build our own lead generation pipeline over integrating it as a tool, as it's just caused unnecessary confusion and wasted a lot of dev time debugging issues.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is best suited for large enterprise organizations with databases larger than 500,000 in my opinion and over 1,000 employees working for the company. In my experience, Hubspot has been better for smaller organizations than the thresholds I mentioned. Marketo has stronger processing power than Hubspot, so when large email sends or smart campaigns in which many people qualify are going to be run by your company, I would recommend Marketo.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Marketo Engage is well suited for B2C customers, as you can always send out "Promotional Items". Marketo Engage isn't fully suited for B2B customers, as it still has the "feel" of promotion instead of "business".
January 29, 2023

Not sure

Score 1 out of 10
Vetted Review
Verified User
Incentivized
I use Adobe Marketo Engage for years, but unfortunately, I have to say that my experience was not positive. The platform is very slow and unresponsive at times, which made it difficult to use effectively. Additionally, the customer service provided by the company was not up to par. I found myself having to reach out multiple times to get answers to my questions, and even then, the answers were not always helpful. Overall, I would not recommend this platform to others looking for a reliable marketing automation solution.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you know how to use the software well, it's super powerful. If your new to it or not as proficient, it's really hard to navigate - it's not for the faint of heart. But once you get it down, you're golden. We create 100s, maybe 1000s of different campaigns, all with unique information, messages, and requirements. Adobe Marketo Engage is able to house everything we do. It is definitely geared more for large/enterprise companies and not as necessary for small companies.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Works well for organizations with a Head of Marketing Operations. It's so customizable, that someone needs to create templates and standard procedures, lists, and segments. Only suited for Marketing, and wouldn't recommend Sales having access to it, although you can integrate it with your CRM, so they can see information in there.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Account-based marketing:Abode Marketo Engage can be used to target specific accounts and to create personalized campaigns and offers for those accounts. Event marketing: Adobe Marketo Engage can be used to create and manage event registration forms, to send targeted email campaigns to attendees, and to track the success of the event. Marketing automation: Adobe Marketo Engage can be used to automate repetitive tasks such as sending follow-up emails, updating lead records, and triggering workflows based on specific actions Website personalization: While it provides website personalization, the solution can be improved to align with web personalization solutions.
January 06, 2023

Market with Marketo

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The best part of Marketo is to have automated emails. So I'll just share one of my experience where we had a large event and we need to send clients the emails on specific date. One option is to create the emails and schedule the emails on specific dates and the second is to create a smart list. The smart list makes the life of ours pretty easy. If you know how to play with Marketo smart list you'll love to set up email campaigns. You get tons of different criteria while setting up an email campaigns. :)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Marketo Engage works great in managing your database of email contacts and prospects and helps to propel them over to your sales organization for follow-up. Setting up long-tail email programs is pretty straightforward to provide good content to your audience. I've found the stats consistent and easy to use, but I mainly download them into more complete campaign dashboards.
January 05, 2023

Great but can be better.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I would highly recommend Marketo but with the warning that it is a less simple software, one would require mandatory training to understand the userflow which in my opinion can be improved greatly and made more user friendly. i would also caution them about the speed which again, is a more important issue than it might seem
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use of Campaign Programs to track chain of smart campaign email activities is quite useful. The email analytic insights when used efficiently with proper segmentation is simple and powerful for good insights.

Getting Unique Email delivered counts over a time-period would be good to have as a ready to use metric because lot of marketing strategies depends on these numbers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Marketo Engage provides a high level of scalability, efficiency and automation. The platform is very intuitive and easy to use. We are able to collaborate as a team and optimize performance of our programs and campaigns.
James Comarock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The best thing with this tool is how they use rich behavioural data, built -in intelligence and sophisticated journey flow to identify and engage our best customers and accelerate the customer experience. The support team has been very phenomenal and outstanding for the last 1 year I have not been delayed any response to my question.
November 14, 2022

Adequate but troubled

Score 3 out of 10
Vetted Review
Verified User
Incentivized
If you have a relatively simple setup it's adequate in keep track of and updating leads. It's useful for tying Salesforce activity together for the person (e.g., if they started as an anonymous web visitor, became a lead, then were converted to a contact). As it scales, it can be difficult to maintain: it's very easy to build out a large number of interacting processes that create conflicts. Because of how it's organized, it's easy to have a forgotten campaign running unnoticed until something goes wrong.
November 07, 2022

A Marketing Must Have!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Marketo Engage is highly recommended for marketing teams running any level of demand generation programs. It allows you to see what behaviors your leads took and how they were captured. It’s also great for running email and retargeting campaigns. The marketing operations team at my company heavily utilizes the lead scoring feature, which allows the sales team to prioritize higher qualified leads.
November 04, 2022

Solid Software

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo can be expensive, but the email deliverability you get is well worth it. The branding segmentation and template builder is easy to use. Would recommend to any big organization that is sending around 300,000 emails per day.
Sai Chintala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When we started using Marketo for our Marketing Automation, there was an increase in opportunities with our leads. We were able to trim down and focus on the right market and were able to convert leads to sales by 10% on the first month we used Marketo. It is easy to use, and the templates are good. We receive daily updates and marketing news on the latest trend and tools for marketing. Digital marketing is new, and Marketo is complete with the right tools and guidance on how to effectively tap your market and generate leads through social media. Everything in Marketo is amazing. They have tips and guides for their products. Though, of course the price is costly compared to other email automation or newsletter creation that can be accessed or used at no cost. The free trial would be something I should also recommend for Marketo.
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