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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2603)

Attribute Ratings

Reviews

(201-225 of 1130)
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November 08, 2021

Reliable and Effective

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Gives user control over creating extremely custom lists
  • Syncs with CRM (e.g. Salesforce)
  • User interface can appear dated
  • Users who operate best visually (ie, seeing the flow of a nurture program) may meet some frustrations
November 08, 2021

Automation for Days

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Tracking of each lead profile
  • Ability to automate emails and campaigns with Tokens
  • The email templates are very basic
  • I haven't found an easy way to pull utm_source codes with the leads without creating a new field for every event we have
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Adobe Marketo Engage's array of functionality is pretty wide - I can do almost everything I want to with a combination of the program types it offers.
  • Adobe Marketo Engage handles sending to a large database and maintaining segmentations well.
  • You can do pretty detailed reporting with Adobe Marketo Engage data, but you have to know where to look for it and how to manipulate the data outside of Adobe Marketo Engage. A lot of that reporting is not available right "out of the box."
  • Frequent updates to the UI often lead to glitchiness (like weird caching errors or having to constantly reload to see changes).
  • Finding answers to specific issues is often difficult within the Adobe Marketo Engage documentation. Initial training was also made harder by the weakness of the training documents, but those materials have gotten much better over the last few years. Fortunately, the Adobe Marketo Engage user community is large and strong. You can usually find your answer by asking a peer.
October 30, 2021

Marketo User x2

Daniel McHugh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Dynamic content
  • Marketing automation
  • Integrating with other software in your tech stack
  • As marketers, analytics is always something we could use more of so improvement would be welcomed here
  • More opportunities to filter lists would be great
  • Offer some easier to use versions for smaller companies that aren't able to take advantage of the full suite
Patrick Phelan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Lead management
  • Integration with Salesforce
  • Demand Generation Campaign Architecture
  • Integration with Drift
  • Marketing and Revenue Analytics and Insights
  • Marketing Operations Command Center
  • Lead scoring
  • Email marketing
  • Integration with Clearbit
  • Demand Funnel Architecture and Stage Processing
  • Lead Nurturing
  • Analytics dashboards but overall analytics is strong
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Database management
  • Lead management
  • Data integrity
  • Data hygiene
  • Lead nurturing
  • Email editor is basic and not user friendly as compared to others out there
  • Reporting is very basic and not used as a great reporting tool
  • There can be a bit of a steep learning curve for new users - the UI isn't too intuitive.
  • SFDC integration is smooth and has improved over the years but for non-SFDC users can become challenging at some times
Score 7 out of 10
Vetted Review
Verified User
  • Emails detailed tracking
  • Leads segmentation
  • Landing page creation
  • The platform ergonomy could be improve for the user
  • Forms lack of personalization features
  • The platform is often buggy
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Tokens allow for precise analytics tracking and metric reporting
  • Extensive database management that is easy to curate for different email sends
  • User-friendly interface that is easy to navigate and familiarize
  • Old UX - Though the interface is easy to navigate, it often feels dated compared to rivals
  • Runs slow - previewing emails and making large changes take more than a few seconds to process
October 30, 2021

Marketo Real Talk

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Field and CRM syncing
  • Email builds and sends
  • A/B testing
  • Landing page development
  • Some filters are not intuitive
  • Very comprehensive so it can be intimidating at first
  • Changing updating URLs for replacement pages
October 22, 2021

Marketo vs Eloqua

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Speed to Lead with Adobe Marketo Engage is unparalleled.
  • The ability to audit [a] person['s] history in great detail allows for proper CSI and the ability to get an actual answer to "where did this Lead come from?" and other key questions.
  • The ability to create automation based on [the] field value changes both current and in the past allows for automation not possible with other vendors.
  • Integration is able to carry changes to and from SFDC in under 5 minutes and automatically at that (*provided there is no large backlog).
  • Adobe Marketo Engage struggles with large volumes of data and especially integration. Expect ~40,000 records per hour maximum. Adobe Marketo Engage is not suitable for large enterprises as a result. A slow trickle works fantastic, but any spikes in volumes bring production to a halt and create business risk.
  • Eloqua can process complex RegEx against 500,000 records in under 5 minutes. Adobe Marketo Engage can't do RegEx and even with simple operations, it struggles to process more than ~40,000 records per hour.
  • Adobe Marketo Engage processing and integration is sequential and not parallel. This means that when something is running, nothing else can happen until the backlog clears. There is no ability to set priorities.
  • There is zero reporting on form submission history, and as such C-level people cannot get a report of survey form questions and answers in list form.
  • Form fields need to be actual person record fields, not possible to have custom form fields that aren't mapped to person (record) fields.
  • Unable to delete person fields once created.
  • Unable to rename the API names of fields once created.
  • Unable to configure integration mapping with SFDC, must go through support to merge two fields together so [the] result is one field mapped to the Lead and Contact object simultaneously.
  • Running custom reports on basic things is cumbersome at best and better done by making Smart Lists. This is bad enough to the point where we don't run any reports from Adobe Marketo Engage outside of email-related reports.
October 11, 2021

Marketo is great!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • RTP is made very easy within Marketo, it takes us no time to launch a campaign
  • It is easy to make custom templates that fit our needs
  • Housing content is very easy, and it makes it easy to quickly link the pieces of content to our site
  • The various reports provided by Marketo make it very easy to compile information needed for our monthly metric reports.
  • It is extremely buggy and at times certain reports do not work and we waste our time waiting for them to work.
  • The search function has gone down in quality since the recent Marketo Sky update.
  • It would be nice to be able to search for a specific image in the design studio. You can only search for folders at this time.
Grace Filkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Design Studio Templates make it easy to build pages.
  • Page Analytics at a glance make it easy to see what pages have activity.
  • Email reporting is thorough.
  • I would like to see more training provided.
  • I would like to see how to build out pages with fill-in-the-blank scenarios.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Lets us seamlessly import leads from LinkedIn lead forms.
  • Lets us seamlessly import leads from Facebook lead forms.
  • Update SFDC contacts with any needed information (by batches).
  • General UI and design - very outdated compared to systems like Pardot.
  • The ability to add custom redirects (like Pardot) to track clicks and views of non-whitelisted sites.
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