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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2602)

Attribute Ratings

Reviews

(26-50 of 1130)
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September 12, 2023

Adobe Marketo Engage Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • One aspect I like is Marketo Sales Insights. That's my favorite feature because I like it when you can visualize things and make it easier for non-marketer people. It just is very intuitive and straightforward for the end users who are the salespeople to use.
  • Lead lifecycle management in Marketo is a very grand project, which we are at this stage in my current company. We are far off from deploying by about a few months, but that's my second favorite thing.
  • I think the only complaint is about the UI/UX aspect of Marketo. We are training non-technical and non-marketer users to use Marketo, and typically you would have a marketing operations team who's running those campaigns, but we have the email marketers themselves running them. So we have had a couple of complaints that it's not intuitive to navigate within the platform. That's something I would like to see a major improvement on is just to modernize the platform a little bit.
September 12, 2023

Adobe Marketo Engage Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The UI in Marketo is very good. I think that the landing page builders and form builders are very easy to use. I think it gives you complete autonomy to really do whatever you want instead of a typical marketing automation platform that's drag-and-drop and limited. Marketo is very unlimited in what you can do, which is my favorite part about it.
  • I'm not too sure. I don't have too much trouble using Marketo or have any negative feedback for it.
September 11, 2023

Adobe Marketo Engage Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It particularly integrates with salesforce.com very well. I do enjoy that.
  • You can find the history. It's easy to find activity history on an individual person.
  • The filters are phenomenal and just the wealth of data.
  • Lead Scoring
  • Lead Nurturing
  • Passing of info to Sales
  • So that would be Marketo integration with Dynamics. So with Salesforce it's a 10 out of 10, and with Dynamics it's about a 4 out of 10. So there are several things that the dynamics version cannot do that the Salesforce version can do.
  • The Native Sync with Dynamics...headache
September 11, 2023

Adobe Marketo Engage Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I think Marketo does a lot of things particularly well as it pertains to email and having the ability to really get very detailed and particular for very different use cases. It kind of has the ability to do everything. You have to learn how to do it yourself, but it does enable you to really do any sort of email marketing campaigns in any fashion, in any sort of journey that you need. So it's very customizable.
  • I think training and ease of use. There's a very large learning curve. I think getting some of our marketers up and running on Marketo takes typically a very long process just to get them fully trained on even just sending emails. It's one of the more difficult ESPs I've ever used. It functions great and it has a lot of features available, but just learning all of those features takes a lot of time. I'm a power user and I've been on the product for six years now and there's still a lot about the product that I don't know and that I'm still learning. So I think you just have to have a very technical mindset to be able to use the product when a lot of people are more marketers and just not used to doing some more customizable really tech oriented roles.
September 11, 2023

Adobe Marketo Engage Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Definitely engagement. I would say lead engagement not so much onto lead management or database management because there are quite a few things that we have challenges with. But with lead engagement and lead generation, it's an awesome tool.
  • Definitely database management. When it comes to database management, not just me being a digital marketing specialist. I've been having challenges dealing with duplicates, merging duplicates, managing duplicates, and a lot of people coming in, personal emails, business emails, all of that. So database management would be the biggest challenge I think that everybody's facing in Marketo or in general. I think in our marketing automation tool as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting
  • Email programs
  • Nurturing
  • Flexibility of email and landing page template creations
  • Event management
  • Scoring and Lifecycle
  • Please make the UI more user friendly
  • Landing pages should have a 'Used By' and 'created by' details
  • Tokens should have a 'used by' method to track back
  • Spam leads and reasons need to be more detailed
  • Spam trap in emails should be a default functionality
  • Email scanners clicking email links should not be part of email performance or link performance reports
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Smart list building
  • Folder structure/organization of programs
  • Live chat support
  • System slowness at times
  • Issues with duplicate contacts
  • Seemingly unresolvable sync errors w/ SFDC
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Scheduling sends on time
  • Vast storage for image files
  • Very intuitive platform for ease of use
  • There tends to be random errors when engaging with the platform, requiring constant refreshing of the browser.
  • The platform can slow down significantly at certain times, where you would need to wait for the program to finish loading before the next action can be completed.
  • When left idle for some time, there is no pop-up letting you know you need to log in until after certain actions are completed. Thus you could be building something, take a break, come back, add additional items, only to have to refresh and possibly lose any work that was added after being idle.
Quintin Ricci MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Providing highly customizable workflows for leads
  • Easy to use email A/B testing
  • Customizable tokens to use in one or many campaigns
  • User interface could be updated
  • Email and landing page customizability
  • Identifying commonly used fields to build smart lists
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Nurture campaign across services/product
  • CRM integration
  • Managing lead lifecycle management
  • Lead scoring and ranking
  • Customer email marketing
  • Social media integration
  • Google Analytics integration
  • Ad performance reporting
  • Social media reporting
August 29, 2023

Great Asset!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Organized well.
  • Is very adaptable to company and job function.
  • Offers a variety of tools.
  • Runs slow sometimes.
  • Is changing so often that it is difficult to ever become an expert on it.
  • Isn't thorough enough.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email marketing
  • Predictive scoring
  • Data privacy
  • Lifecycle management
  • Lead generation activities
  • Attribution
  • Reporting dashboards
  • More video tutorials on implentation or activations
  • New features announcements and trainings
Robyn Hatfield | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Scoring - Marketo has a system that is flexible. It allows you to create a very customized scoring model.
  • Buyers Journey - Marketo has many features that allow for you to create a customized buyers journey. Scoring, revenue stages, ability to 'stamp' data in various fields (for tracking) allows you to create a very specific buyers journey for your buyer.
  • Integration with CRM - Marketo integrates really well with so many different applications. It's native sync with Salesforce makes it an even more powerful tool
  • Because of its complexity and ability to be customized, Marketo has a longer learning curve and requires a dedicated admin.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Seemingly limitless possibilities for campaign automation
  • High deliverability
  • High security and spam protection
  • Not user friendly at all- extensive training required
  • All reports need to be set up and customized (native reports difficult to navigate)
  • Needs to be set up by someone extremely knowledgable with the platform
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Lead management
  • Omni channel marketing
  • Email marketing
  • Attribution
  • The user experience could be made more intuitive. The current experience is easy to navigate only for professionals who already know Marketo and have significant experience working with it. I see new users complaining a lot about the UX not being intuitive.
  • Marketing report subscription: Marketo does not have the capability to schedule the daily sending of reports to marketers/stakeholders. It sends the report at around midnight Pacific time each day to all the subscribers.
  • Ability to visualize the smart campaign flows.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Marketo has indepth reporting capability which helps you truly track your ROI for campaigns across all channels, email, social, events, tradeshows etc
  • Once you have set up your segmentations and use dynamic content, you are able to be extremely targeted and personalized in your approach to engaging prospects. Increases opens, conversions and engagement all round
  • I think there could be improvement in the ease of being able to report on the customer journey through their lifecycle stages. How long it takes for an anonymous user to go through each lifecycle stage until becoming a potential opportunity. It seems complicated to set up and could be more visually appealing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customized lead scoring
  • Scalable buyer journeys
  • Engagement programs (lead nurturing)
  • Newsletter style one off email campaigns
  • Personalization
  • Email Scripting
  • User Experience can be improved a bit. When I click anywhere before the smart list gets saved, the screen freezes and we have to manually refresh the window to fix that. That is sometimes so annoying.
  • Icons should be updated. A glossary of icons should be provided within the platform as well
  • The product misses on the ability to add custom object records via smart campaign flow
  • Usage of tokens should be enabled in the smart list
  • Target Account Management should be updated with better reporting capabilities as they charge extra for that module above and beyond the base subscription
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