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Masergy

Masergy

Overview

What is Masergy?

Masergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.

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Recent Reviews

TrustRadius Insights

This product offers several key use cases that have been praised by users and customers. First and foremost, it helps organizations …
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Product Demos

Masergy In Motion: Identity based WAN Edge Analytics Demo

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Masergy In Motion: UCaaS Usage Analytics Demo

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Masergy In Motion: UCaaS Performance Analytics Demo

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Masergy In Motion: Network On Demand Demo

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Masergy In Motion: Shadow IT Discovery Demo

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Masergy In Motion: AIOps Alerts Demo

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Service Offering Details

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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

This product offers several key use cases that have been praised by users and customers. First and foremost, it helps organizations streamline their communication and collaboration processes, making it easier for teams to work together efficiently. Many users have reported that this product has replaced their outdated phone systems, greatly improving their communication with both internal teams and external customers. The secure platform provided by this product ensures that all telecommunications services are housed in a safe environment, giving users peace of mind about the privacy and security of their calls.

One of the major benefits highlighted by users is the ability to log calls, which has greatly improved their telephony operations. This feature allows organizations to keep track of important conversations and gather valuable data for analysis and reporting purposes. Additionally, this product enables flexible communication through its app, which can be accessed on both PCs and cell phones. Users appreciate the convenience of being able to communicate effectively regardless of their location or device.

Another significant use case of this product is its capability to ensure calls are not missed even when users are not at their desk. This feature has been regarded highly by those who are constantly on the move or have a remote working arrangement. Lastly, this product facilitates a flexible Layer 3 MPLS network, particularly beneficial for major customers and partners. This network enables seamless communication and collaboration between different parties involved.

Overall, the broad range of use cases offered by this product has garnered positive feedback from users, who have found it invaluable for improving communication within their organizations and enhancing interactions with customers and partners.

Excellent Support: Many users have praised Masergy's support team for their excellent service. They consistently receive great support from the team, whether it's regarding their phone system or any issues with their call center. The prompt assistance provided by Masergy's support team has been a huge help for users.

Reliable Services: Customers are satisfied with Masergy's product portfolio, particularly highlighting the reliability of their services. While they may not receive many direct phone calls, when they do, they can rely on Masergy to ensure those calls are easily visible on their screen. This reliability gives users peace of mind and ensures smooth communication within their organization.

Easy to Use: Users appreciate the ease of use of Masergy's services, specifically pointing out the simplicity of making and receiving calls. They also find it very convenient that they can listen to and save voicemails directly from the app. The user-friendly interface and intuitive features make communication effortless for users across various departments in an organization.

Lack of Customization Options: Users have expressed dissatisfaction with Masergy's solutions, stating that they lack the necessary customization options to tailor the solutions to their specific needs. This limitation has made it challenging for organizations to fully optimize and align the software with their requirements.

Poor Performance of Communicator App: Some users have reported significant issues with the performance of Masergy's Communicator app on iOS and Android devices. The app is said to be laggy and lacking in essential functionality, hindering efficient communication and collaboration within organizations.

Clunky User Interface: The user interface of Masergy's software has been criticized for being clunky, particularly in the settings section. Navigating through drop-down boxes to access audio settings is time-consuming and inconvenient for users. A more streamlined and intuitive interface would greatly enhance the overall user experience.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Masergy is a key partner in helping us have a flexible Layer 3 MPLS network for all of our major customers and partners.
  • MPLS
  • Design/Implemetation
  • Security
  • Support used to be a lot better
  • smaller term contracts (less than 12 months) for the Healthcare field
  • Quicker Implementation
I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.
  • Flexibility
  • Security
  • Reliability
  • Positive ROI
  • Quick and flexible growth
  • fantastic support
I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.
Scott Puhac | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Masergy is being used by our entire organization. The business problem that it solves for is lack of communication avenues. With Masergy, I have the app on my PC and my cell phone, allowing calls to be answered on either. I no longer need to worry about missing a call if I am not at my desk.
  • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
  • Ease of use - Very easy to make and receive calls.
  • Convenient - I can listen to and save my voicemails straight from the app.
  • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
  • No easy way to switch audio devices.
  • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
Masergy is a great tool, however I don't know if it distinguishes itself apart from other VOIP tools. I believe Masergy would be more effective for end users that dial out often. I typically have meetings and use another tool, so Masergy is only used usually a few times a week for me.
  • Ability to use one number for multiple devices is great!
  • You can shield your personal cell phone - great for personal device use companies.
Masergy and Skype for Business are somewhat comparable, however Skype for Business had the additional functionality of chat, which was used quite often. Now that Skype is part of teams, it makes that product stronger. With teams, all my communications were internal and with Masergy my communications are external. I believe they pair well together, even with some overlap.
I cannot rate their support as I have never needed it.
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