Medallia Digital Experience Analytics

Formerly Decibel Insight

Easy and Intuitive Interface: Many users have praised the product for its easy and intuitive interface. They appreciate that it is not overly complex and that information is presented in a clear manner. This user-friendly design makes it effortless for them to navigate through the product and find the information they need. Useful User Playback Tool: Several reviewers have highlighted the usefulness of the user playback tool provided by the product. This feature allows them to review specific parts of a customer's journey on the site, enabling them to identify any bugs or issues that may arise. Users have found this tool valuable in improving their overall website performance. Insight Opportunities and Idea Generation: Users have mentioned that the product provides various opportunities for gaining insights and generating new ideas. They specifically mentioned how heat mapping helps them understand UI pain points and identify bugs, leading to improvements in user experience. The ability to segment customer data using GA segments also supports their analysis, allowing for more targeted decision-making. Integration with Analytics Tools: Reviewers appreciate the integration of the product with analytics tools such as Adobe. This integration brings additional analytics analysis capabilities into one platform, making it easier for users to access comprehensive data without having to switch between multiple systems.

Limited Page Type Options and Challenging Interface: Some users have found the interface for selecting page types to be lacking options and difficult to use, especially when dealing with numerous similar pages. They feel that the available choices are limited and do not adequately cover their needs.

Inadequate Visualization of Top-Level Stats: Several reviewers have suggested that presenting top-level stats in different ways, such as pie charts or graphs, would be beneficial for better visualization. They believe that visual representations can help them quickly understand and analyze the data without having to go through extensive reports.

Lack of Export Options for Charts and Graphs: A number of users expressed a desire to export charts and graphs in addition to CSV files when generating reports. They find it inconvenient that they cannot directly export visual representations of data, which could be useful for presentations or sharing insights with colleagues or stakeholders.

Users commonly recommend Decibel for the following reasons: Decibel offers a wide range of web tools for measuring web performance and provides innovative ways to visualize user behavior. Users appreciate the abundance of features and believe it helps them understand customer interests and feelings better.

Additionally, users recommend Decibel for its simple user interface, easy usability, and valuable insights. They find it helpful in improving their digital channels and enhancing the overall website experience.

Lastly, users praise Decibel for excelling in session replay and providing additional features like journeys and funnels. They find these features useful in understanding customer journeys, frustrations, and reactions to a website. Furthermore, users appreciate the responsiveness of the support team and the training provided by Decibel.

Overall, users recommend Decibel as an effective tool for gathering granular information on customer behavior, improving website experience, and gaining a better understanding of user flow and pain points.