Stella Connect, by Medallia Review
My organization currently uses Stella Connect, by Medallia as a tool to collect feedback from our customers and potential customers after …
Overview
What is Medallia Agent Connect?
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella…
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What is Medallia Agent Connect?
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Medallia Agent Connect?
Medallia Agent Connect Integrations
Medallia Agent Connect Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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September 28, 2021
Stella Connect, by Medallia Review
Score 9 out of 10
Vetted Review
Verified User
My organization currently uses Stella Connect, by Medallia as a tool to collect feedback from our customers and potential customers after interacting with our agents either by phone or email. After customers and potential customers contact our customer support team using Zendesk Support, our agents will create a ticket within that customer's profile. Upon solving that ticket, a Stella Connect survey is triggered, which asks the customer to tell us about their experience with our agent.
- Easily integrates with Zendesk Support
- Creates a simple, easy to understand survey for customers
- Creates a simple dashboard for agents to review stats on their individual reviews
- Creates a simple dashboard for managers to review stats at both a team and an agent level
- Ability to create and send out different surveys triggered by different customer touchpoints
- Ability to create surveys that aren't focused solely on agent performance
- Ability to break down and search the data based on different customer attributes, such as profession or state
- Performance data
- Highlighting areas to improve
- Dashboards available to understand trends
80%
8.0
- We're able to show how important it is for our agents to be equipped with the necessary tools so they can best support our customers' needs
- We're able to prove how much of an impact our agents have on our customers' experience(s)
We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.