Strikedeck (discontinued) Reviews & Ratings 2024

Q: What are Strikedeck (discontinued)'s top competitors?

Gainsight CS , Totango , and Get Amity (discontinued) are common alternatives for Strikedeck (discontinued).

Overview

What is Strikedeck (discontinued)?

Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform…

Single source for customer data

9 out of 10

December 24, 2021

Incentivized

StrikeDeck is the repository for all customer information that is used by our Customer Success Directors. At a single glance, our CSDs can …

Recommend for basic things like standard health scores

6 out of 10

December 16, 2021

Incentivized

Strikedeck was a customer success tool we used to track the health of our customers who use our services. Strikedeck pulled our data from …

Strikedeck review

8 out of 10

July 06, 2021

Incentivized

We use Strikedeck as our main CRM tool to capture client health and overviews. It helps us understand which clients we need to focus on by …

Easy and Simple Dashboards to Monitor Customer Health

8 out of 10

July 01, 2021

Incentivized

It is mainly used by the Customer Success team to monitor the health of the customers who use our products. It helps to view the snapshot …

Success for the CS team using StrikeDeck

8 out of 10

May 19, 2021

Incentivized

Strikedeck is used by the customer success team to track customer health, renewal rates, strike plans etc.
Strikedeck fetches all its …

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Popular Features

View all 16 features

Product usage (5)
9.4
94%
Customer health scoring (5)
9.4
94%
Customer profiles (5)
8.6
86%
Automated workflow (5)
8.0
80%

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Pricing

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Strikedeck (discontinued)

N/A

Unavailable

What is Strikedeck (discontinued)?

Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by…

Entry-level set up fee?

Setup fee optional
Optional

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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1 person also want pricing

Alternatives Pricing

Gainsight CS

$2,500

Per Company Per Month

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

Totango

$2,988

per year

What is Totango?

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5

Avg 8.6

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.4

Avg 8.5

7.3
API
(3) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
9.6
Integration with Salesforce.com
(4) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Customer Data Extraction / Integration

Customer data extraction / integration

8.7

Avg 8.6

Customer Success Management

8.7

Avg 8.2

8.8
NPS surveys
(4) Ratings
The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.
9
Sponsor tracking
(1) Ratings
The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.
8.6
Customer profiles
(5) Ratings
The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.
8
Automated workflow
(5) Ratings
The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.
8
Internal collaboration
(4) Ratings
The software allows members of your team to communicate and leave notes about any customer issues.
9.4
Customer health scoring
(5) Ratings
The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.
9
Customer segmentation
(5) Ratings
The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

7.8

Avg 8.1

8.8
Customer health trends
(5) Ratings
The software allows executives to view customer health trends over time.
8
Engagement analytics
(5) Ratings
The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.
6.2
Revenue forecasting
(2) Ratings
Based on customer health trends, churn rates, etc., the software can predict revenue.
8.2
Dashboards
(4) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Strikedeck (discontinued)?

Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.

Strikedeck (discontinued) Features

Customer Data Extraction / Integration Features

Supported: Product usage
Supported: Help desk / support tickets
Supported: Online customer community
Supported: Billing
Supported: Marketing emails

Customer Success Management Features

Supported: NPS surveys
Supported: Sponsor tracking
Supported: Customer profiles
Supported: Automated workflow
Supported: Internal collaboration
Supported: Customer health scoring
Supported: Customer segmentation

CSM Reporting & Analytics Features

Supported: Customer health trends
Supported: Engagement analytics
Supported: Revenue forecasting
Supported: Dashboards
Supported: Customer lifetime value
Supported: Churn rate

Security Features

Supported: Role-based user permissions

Platform & Infrastructure Features

Supported: API
Supported: Integration with Salesforce.com
Supported: Integration with Marketo
Supported: Integration with Eloqua

Strikedeck (discontinued) Screenshots

Screenshot of Customer 360 with Customization

Screenshot of Cohort Analysis and Segmentation

Screenshot of Workflow Automation & Playbooks

Strikedeck (discontinued) Integrations

Strikedeck (discontinued) Competitors

Strikedeck (discontinued) Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No
Supported Countries	USA
Supported Languages	English

Frequently Asked Questions

Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.

Gainsight CS, Totango, and Get Amity (discontinued) are common alternatives for Strikedeck (discontinued).

Reviewers rate Integration with Salesforce.com highest, with a score of 9.6.

The most common users of Strikedeck (discontinued) are from Mid-sized Companies (51-1,000 employees).

Strikedeck (discontinued) Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	0%
Mid-Size Companies (51-500 employees)	80%
Enterprises (more than 500 employees)	20%

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Comparisons

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Reviews and Ratings

(9)

Attribute Ratings

Reviews

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July 06, 2021

Strikedeck review

JL

Justin Little

Account Executive

Xsolis (Hospital & Health Care, 51-200 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use Strikedeck as our main CRM tool to capture client health and overviews. It helps us understand which clients we need to focus on by painting a picture of client health. Using the integration points with Outlook and JIRA allows us to work on our clients from one screen.

Pros and Cons

Pulls in Outlook information - this allows me to understand my calendar for a specific client in any given week.
Pulls in JIRA information.
Scores client health.

Next steps: I want one field where I can write myself a narrative of what's happening with a client and what my next steps are.
Integration seems janky... sometimes things get erased randomly or integration points on specific account seem to break down... big bummer when this happens

Likelihood to Recommend

I think it works well in a healthcare IT sales/account management vertical simply because of its integration with our customer support system and Outlook. If set correctly, it can be very powerful. I think the note taking functionality could be scaled back to be more simple.

Strikedeck (discontinued) Feature Ratings

Customer Data Extraction / Integration (2)

45%

4.5

Product usage: 90%
9.0
Help desk / support tickets: N/A
N/A

Customer Success Management (7)

61.42857142857143%

6.1

NPS surveys: 60%
6.0
Sponsor tracking: N/A
N/A
Customer profiles: 60%
6.0
Automated workflow: 80%
8.0
Internal collaboration: 70%
7.0
Customer health scoring: 80%
8.0
Customer segmentation: 80%
8.0

CSM Reporting & Analytics (4)

55%

5.5

Customer health trends: 70%
7.0
Engagement analytics: 70%
7.0
Revenue forecasting: N/A
N/A
Dashboards: 80%
8.0

Security (1)

N/A

Role-based user permissions: N/A
N/A

Platform & Infrastructure (1)

90%

9.0

API: 90%
9.0

Return on Investment

It's helped us understand which clients are declining in health which has led to high client retention.

Alternatives Considered

Salesforce.com

Salesforce did a better job tracking tickets and invoicing and was easier to enter a next steps field with my narrative. Otherwise, Strikedeck's dashboards and customer profile pages are incredibly helpful in understanding my client at a high level.

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Strikedeck (discontinued)

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