Meltwater Social Influencer Management (Klear) Reviews

3 Ratings
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Score 8.0 out of 100

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January 18, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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I work on a small team at a mid-size advertising agency, where we manage and lead our clients' influencer marketing strategies and programs. We use Klear on a pretty regular basis (at least 2-3 times per week) to help identify influencers, execute programs and measure results. Before we started using Klear our team was doing all of our influencer identification manually (searching on Instagram, reading articles about the best "lifestyle" bloggers, etc.) so we really wanted a platform to help us streamline that process. We also liked Klear over other similar products because it was a self-service platform and it isn't an opt-in network, making the pool of influencers to vet as large or small as we need it to be. This was important because some of our clients run hyper-local campaigns, so we needed to be able to filter down and see results in a small city.
  • It's a very intuitive and user-friendly platform.
  • It provides the ability to gather actual, verified data (including IG Stories).
  • It rounds numbers to the nearest hundred (for instance, will report "1.4K Story views" rather than the true number).
  • I am based in the US and my representative is based in Israel, so there is a delay in response at times.
Klear is great for doing some preliminary research when building out an influencer list. We've used it a lot for this and overall had pretty good success. We sometimes supplement with manual searching, but overall Klear has helped save a lot of time and labor on our end. I do prefer to manage influencer programs myself though, so I don't take advantage of the program's chat functionality, payroll capabilities, etc.
Unfortunately, we have not had a great experience with customer support from Klear. In the sales process, they were very responsive and helpful, but when onboarded, it definitely changed. We are based in the US and our customer service rep is based in Israel, meaning our work hours barely overlap. Oftentimes we're waiting 24+ hours for a response, and when it's a time-sensitive issue (like the platform not pulling in Instagram Story data) we want it to be resolved as quickly as possible. Klear also has a chat feature for more immediate help, but we've experienced a similar situation there where it takes 12+ hours to get a response and it's usually from our customer service rep. Our rep is very nice, but also doesn't seem very knowledgeable about the platform, and usually can't provide an immediate answer to a question we ask and has to "check with her team."
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Meltwater Social Influencer Management (Klear) Scorecard Summary

What is Meltwater Social Influencer Management (Klear)?

Meltwater Social Influencer Management, which is based on the Klear influencer marketing solution acquired by Meltwater in April 2021, is designed to enable users to launch, track, and manage influencer campaigns across social media platforms like YouTube, Instagram, and TikTok.
Categories:  Influencer Marketing

Meltwater Social Influencer Management (Klear) Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Meltwater Social Influencer Management (Klear)?

Meltwater Social Influencer Management, which is based on the Klear influencer marketing solution acquired by Meltwater in April 2021, is designed to enable users to launch, track, and manage influencer campaigns across social media platforms like YouTube, Instagram, and TikTok.

What are Meltwater Social Influencer Management (Klear)'s top competitors?

IZEA, Audiense, and Sprout Social are common alternatives for Meltwater Social Influencer Management (Klear).

Who uses Meltwater Social Influencer Management (Klear)?

The most common users of Meltwater Social Influencer Management (Klear) are from Mid-size Companies and the Marketing & Advertising industry.