Meltwater Social

Meltwater Social
Formerly Sysomos

Score 7.6 out of 10
Meltwater Social

Overview

What is Meltwater Social?

Meltwater Social (formerly Sysomos) is a social media management solution that is designed to deliver content discovery, planning, publishing, moderation, and analytics in a single, easy-to-navigate screen. According to the vendor, it’s a platform that can manage social enterprises, no...

Read more

Recent Reviews

Read all reviews

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Meltwater Social, and make your voice heard!

Return to navigation

Pricing

View all pricing

Sysomos

$1,000.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Details

What is Meltwater Social?

Meltwater Social (formerly Sysomos) is a social media management solution that is designed to deliver content discovery, planning, publishing, moderation, and analytics in a single, easy-to-navigate screen. According to the vendor, it’s a platform that can manage social enterprises, no matter how large or complex. The solution aims to make content planning a snap with a simple drag-and-drop content calendar, and workflow that’s easy to track and review, across even the largest enterprises. With this solution, users will know who to speak to; when to engage in conversation and can even integrate with customer care centers.

Additionally, the vendor says with their solution, users will see the best performing content from all of their social media presences and their competitors’ pages, all within one view. Users can share it with brands or markets across their organizations to inspire creative thinking. The vendor’s value proposition is this solution enables marketers to manage their reputation and benchmark their performance at the same time.

Meltwater Social Screenshots

Screenshot of TOP CONTENT: See the best performing content from all your social media channels in one view plus compare it against your competitors’ pages.Screenshot of FAN MODERATION: Sysomos Expion makes it easy to know who to speak to, when to engage in conversation and can even be integrated with customer care centers.Screenshot of PUBLISH: Easily plan, schedule and publish content from a simple drag-and-drop calendar with workflow that’s easy to track and review.Screenshot of OPTIMIZE PAID ADS: Optimize paid ads with smarter analytics and trending triggers so you can better understand how organic and paid content are working together.Screenshot of DYNAMIC DASHBOARDS: Powerful marketing analytics shows that it’s not just about creating a report or crunching some numbers - but about telling a story.  You’ll discover patterns, breakouts, and trends in real time to capitalize on opportunities.

Meltwater Social Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Chinese, Japanese

Frequently Asked Questions

Percolate, Sprinklr Social Engagement & Sales, and Khoros Marketing are common alternatives for Meltwater Social.

Reviewers rate Implementation Rating highest, with a score of 10.

The most common users of Meltwater Social are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 42)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
  • Lowered costs and overhead when Expion got introduced as we now use one centralized solution for all of our social media work
  • We can finally calculate ROI with ease and understand our campaign performance through proper tracking and analytics
  • Competition tracking was never easier
October 10, 2017

Sysomos Heartbeat Review

Score 8 out of 10
Vetted Review
Verified User
  • It has helped us find trends right as they start, allowing us more time to respond if need be.
  • It helps us better understand what people are saying about the industry and gives us insight into different views and ideas.
Score 8 out of 10
Vetted Review
Verified User
  • Some savings on avoidance of costs for studies that would otherwise be outsourced to agencies.
  • Some additional costs in terms of platform licenses.
  • Some enablement costs within our business.
  • Some added value - information we otherwise simply wouldn't have access to, at least not on-demand.
Joshua P. Kennedy | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • Expion had a great impact on our social moderation goals. As a new team, it was nice to be starting out with a tool that helped introduce us to moderation in a way that gave us flexibility and customization.
June 03, 2015

I Heart Expion

Brooke Hébert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Much more efficient, posting to Craigslist the old fashion way was time consuming and hard to remember who posted last or how many posts may have been schedule for any given day.
  • With a variety of templates and the ability to change out photos it gives a more creative and personal feel to marketing on Craigslist.
Ryan Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Single seat / license can be used for multiple clients.
  • It saves a bunch of time being able to quickly adjust and segment queries.
  • The compare tab is very useful to get basic numbers with different filters, queries, geographic areas all at once.
Sara Robertson | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • No proven ROI at this point, but clients have liked the information provided from share of voice.
  • It has cut time in identifying massive trends, spikes and potential hashtags for campaigns from a manual process to a much quicker/shorter one.
Andrea Dobek | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Over the course of nine months, my page’s Likes have increased by nearly 1000%. Those numbers don’t lie.
  • Our fans are able to stay in the loop with us, even if they don’t shop every day. Paired with our company’s main Facebook page, fans and customers still feel connected, and don’t miss out on great deals.
  • As the use of social media continues to increase, being able to offer our customers another way to reach us is invaluable, as it reinforces the “one-on-one” feeling of being connected to their store, in their community.
Return to navigation