Name: Mend Telehealth Platform
Author: Mend

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Operational Analytics

Enterprise

Accounting

Budgeting and Forecasting

Tax Compliance

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Quality

Data Recovery Service

Dynamic Application Security Testing (DAST)

Fraud Detection

IT Alert Management

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

Low-Code Development

Master Data Management (MDM)

Network Access Control (NAC)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Office Migration and Repair

Software-Defined WAN

Virtual Data Room

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Enterprise Marketing Management

Local Marketing

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales

Antivirus

Insider Risk Management

Security Orchestration, Automation and Response (SOAR)

Security

Forestry

Last Mile Delivery

Legal Research

Library Management

Nonprofit CRM

Nonprofit Fundraising

Plagiarism Checker

Real Estate Property Management

Vertical-Specific

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### Appointment Scheduling
Users generally appreciate Mend Telehealth Platform's appointment scheduling system for its efficiency and ease of use. The platform's ability to send timely reminders to clients has been particularly well-received, helping to reduce missed appointments and improve overall patient engagement. While some users have mentioned minor issues such as the number of screens involved in scheduling, the general consensus leans towards the platform's effectiveness in streamlining the appointment booking process. Additionally, the customizable features for setting appointments and the option for virtual consultations have been highlighted as valuable aspects of the scheduling experience on Mend Telehealth Platform.

### Patient and Provider Connectivity
User feedback on Mend Telehealth Platform's patient and provider connectivity features showcases a range of experiences. While some users appreciate the platform's connectivity features, such as the ability to troubleshoot issues and record sessions, others have encountered challenges like video lag and connectivity issues on the patient end. Despite some minor glitches, users acknowledge the platform's potential in reaching patients who may not otherwise seek in-person care, especially during the ongoing pandemic. The platform's reliability and convenience in connecting patients and providers remotely have been noted as valuable assets by users in various healthcare settings.

### Group and Individual Sessions
Reviewers have varying opinions on Mend Telehealth Platform's group session capabilities. While some users appreciate features like mass messaging and session recording, others have raised concerns about stability issues and internet connectivity problems affecting the flow of sessions. The platform's ability to hold group sessions with a capacity of 12-16 clients has been highlighted as both a strength and a challenge, depending on users' experiences. Despite ongoing improvements, the platform still faces occasional glitches that impact client sessions.

### Virtual Care Accessibility
Users consistently highlight Mend Telehealth Platform's virtual care accessibility as a key strength, emphasizing the ease of connecting with patients remotely. The platform's ability to facilitate virtual visits without the need for additional apps is commended, making it convenient for both patients and healthcare providers. While minor glitches are reported occasionally, users acknowledge Mend's efforts to address and improve these issues, ensuring a smooth virtual care experience for all parties involved.

### Medical Record Integration
Users have expressed varying opinions regarding the medical record integration capabilities of Mend Telehealth Platform. While some users appreciate the ease of integrating their current software with Mend for reduced duplicate work, others have highlighted challenges with full integration into their existing PM and EHR systems. The platform's ability to streamline TeleHealth workflows through EHR integration has been noted positively, but there are also mentions of limitations in customization options for capturing patient information and generating reports. It appears that the effectiveness of medical record integration on Mend Telehealth Platform is perceived differently among users, with some experiencing notable benefits while others encounter obstacles in achieving full integration with their current systems.

### Transportation and Mobility Solutions
Users consistently highlight Mend Telehealth Platform's transportation and mobility solutions as a key strength, enabling patients with limited transportation options to access essential healthcare services conveniently. The platform's ability to bridge the gap for individuals facing mobility challenges or safety concerns has been well-received, providing a valuable solution for those who may otherwise struggle to attend appointments. Additionally, users appreciate the platform's support in reaching individuals with diverse needs, such as those with financial constraints, childcare responsibilities, or anxiety about leaving their homes. This emphasis on enhancing accessibility through innovative transportation solutions has garnered positive feedback from users, showcasing Mend Telehealth Platform's commitment to improving healthcare access for all.

### Video and Audio Communication
Users consistently highlight the ease of use and reliability of Mend Telehealth Platform's video and audio communication features. They appreciate the clear sound and video quality, making virtual appointments efficient and effective. While some users mention occasional minor issues like freezing or audio delays, overall, the platform's communication capabilities receive positive feedback for enhancing the patient-provider interaction.

### HIPAA Compliance
Users consistently praise Mend Telehealth Platform for its HIPAA compliance functionality. The reviews highlight the platform's strong commitment to ensuring patient data security and privacy in accordance with HIPAA regulations. Users appreciate the ease of use and the peace of mind that comes with knowing their information is protected. The emphasis on HIPAA compliance seems to be a key factor in users' positive experiences with Mend Telehealth Platform.

### Client and Patient Support
Users consistently highlight Mend Telehealth Platform's client and patient support as a standout feature, praising the platform for its responsive customer service and efficient technical support. While some users mention occasional technical glitches that can be frustrating, they appreciate Mend's prompt resolution of issues and overall excellent customer service. The platform's user-friendly interface and dedicated support staff contribute to a positive experience for both staff and patients, enhancing the quality of care provided.

### Healthcare during Pandemic
Users consistently highlight Mend Telehealth Platform's healthcare during pandemic capabilities as a significant strength. The platform's ability to facilitate secure and effective communication between patients and providers during these challenging times has been widely appreciated. Users value the platform's user-friendly interface and its role in ensuring continuity of care for patients, particularly those who face barriers to accessing traditional healthcare services due to the pandemic. Additionally, the platform's support staff have been commended for their responsiveness and assistance in navigating healthcare delivery during the ongoing pandemic.

### Troubleshooting and Technical Support
Users consistently highlight Mend Telehealth Platform's strong troubleshooting and technical support features. The platform's customer service and technical support teams are commended for their responsiveness and effectiveness in resolving issues promptly. Despite occasional technical difficulties, users appreciate the platform's intuitive controls and the availability of live technical support through the "Need Help" chat feature. Additionally, the platform's reporting capabilities and ease of adding new users and providers contribute to a positive experience in troubleshooting and technical support.

Users of Mend highly recommend the program for its various features and benefits. They suggest using Mend for scheduling and telemedicine, as it has proven to be convenient and effective in facilitating remote healthcare services. Additionally, users have found Mend to be an excellent communication method, allowing seamless exchange of information between healthcare providers and patients. To ensure a smooth experience, users recommend logging on well in advance of the scheduled time to work through any potential technical issues. They also advise having a dedicated person on the team working with the Implementation Specialist for a smoother implementation process. Overall, Mend receives positive feedback for its ease of use and great staff support.

Mend Telehealth Platform has been instrumental in improving the access and delivery of crucial healthcare services during the pandemic. The platform's HIPAA-compliant features have allowed for secure doctor-patient interactions, helping patients receive the care they need despite being unable to visit their providers' offices. Users have reported increased connectivity with their patients, improved efficiency, and a decrease in no-show rates, highlighting the platform's success in solving the problem of missed appointments and medication management.

One of the key business problems solved by Mend Telehealth Platform is the need for virtual care delivery. The ability to see patients virtually has enabled healthcare providers to continue delivering essential medical services during COVID shutdowns, expanding telehealth's footprint and increasing businesses' growth during this challenging time. Furthermore, users have praised the platform's ease of use, appointment reminders, bidirectional integration capabilities, and reliable and efficient performance. Overall, Mend Telehealth Platform has helped solve several critical business problems, including providing stability and bandwidth for group capacity sessions, enabling successful outcomes for patients unable to travel for an in-office appointment while expanding businesses' telehealth routines.

EHR Bundle

PM Bundle

Full Suite

RXNT

Power Diary is a Health Care Practice Management application for physiotherapy providers from the company of the same name in Ballarat.

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Mend Telehealth Platform

Telemedicine is medical advice, diagnosis, or clinical healthcare administered remotely via web conferencing or telecommunications technology, usually when a patient seeking medical attention is unable to appear in person or when it is not necessary or inconveniencing to do so. Additionally, it may offer features specific to the exchange such as security measures, integration with medical software, time tracking or bill-for-time, and a rules engine for judging insurance eligibility.

Telemedicine

Savvy practices implement telehealth because the convenience for patients and ease-of-use with Mend produces single digit no-show rates. The average no-show rate is 23% across the globe. For a ten provider practice, that equates to at least $857,808 in lost revenue annually assuming $74 per visit.

The average no-show rate is 23% across the globe. For a 10 provider practice, that equates to at least $857,808 in lost revenue annually. 90% of text messages get read within 3 minutes. Mend’s innovative appointment reminder service for doctors will text and email or email and call so that there are always multiple touches, eliminating the possibility of your patients forgetting their appointments.

Our customers average 80% engagement rates with Mend digital medical intake forms and some groups are as high as 98%. Patient portals see single digit engagement rates. Mend can automate the majority of your patient intake forms creating massive reductions in overhead and errors.

Make it quick and convenient for patients to schedule or modify their appointments 24/7/365. With patient self-scheduling, your practice can expect a reduction in no-shows and instant growth in revenue.

Mend

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Mend Telehealth Platform

Overview

What is Mend Telehealth Platform?