TrustRadius Insights
Mention is a versatile tool that serves various use cases across different departments. For the Marketing team, it is an essential tool …
Starting at $29 per month
View PricingOverview
What is Mention?
Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web.…
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Pricing
Solo
$29.00
Cloud
per month
Starter
$99.00
Cloud
per month
Company
Custom
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mention.com/fr/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
YouTube Videos Keyword Mentions Tracker in Python (Demo Showcase)
YouTube
OGP Awards 2016 - Regional Honorable Mention, Asia: Undral Gombodorj, DEMO Mongolia, Mongolia
YouTube
Demo Mondays #53 - Seller Metrix - Amazon Analytics Tool for Sellers
YouTube
Demo German with Omega
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Mention?
Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables companies to react, get statistics, and collaborate with their team, all on the go! According to the vendor, over 650,000 companies use Mention.
Mention Features
- Supported: Social Measurement
- Supported: Sentiment Scoring
- Supported: Influencer Identification
- Supported: Social Reporting
- Supported: Web & Social Listening
Mention Screenshots
Mention Video
What is Mention
Mention Competitors
Mention Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | english, french, spanish |
Frequently Asked Questions
Reviewers rate Ease of integration highest, with a score of 9.4.
The most common users of Mention are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(39)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Mention is a versatile tool that serves various use cases across different departments. For the Marketing team, it is an essential tool for monitoring social media mentions that are not explicitly tagged to their company, enabling them to keep track of potential issues and sales leads. Additionally, Mention is used for SEO link building, helping businesses find unlinked brand mentions and obtain valuable backlinks.
Customer Service teams also benefit from Mention as it helps them catch critical mentions of the brand across the internet, whether they are customer complaints lost in obscure forums or missed on social media feeds. This empowers them to address complaints promptly and engage with customers more effectively. Moreover, small business owners find Mention useful for social media marketing, as it allows them to gauge the interaction and quality of their social media content, improving content development and gaining insight into audience preferences.
Furthermore, Mention provides valuable data on click-through rates, effectiveness, reach, and organic reach of posted content. This information helps companies identify areas for improvement and enhance engagement in their content campaigns. The software also automates the tedious task of manually searching for business mentions on the web that are not linked back to the company's website. This saves time for the team while contributing to search engine rankings and increasing organic traffic through acquired links.
Moreover, Mention is employed by PR teams to track brand mentions in real-time across various platforms. This contributes to a company's PR strategy by allowing them to join conversations promptly and build relationships with thought leaders. It is also a cost-effective alternative to expensive social media monitoring solutions, offering 360-degree visibility into what people are saying about a brand.
Lastly, Mention proves invaluable to Customer Service departments as it enables fast notifications and prompt response to interactions with the brand on social media. By receiving email notifications of brand mentions on social media platforms like Twitter, Instagram, and Facebook, they can catch comments and questions that would otherwise be missed.
In conclusion, Mention serves a diverse range of use cases, from social media monitoring and SEO link building to customer service and PR strategies. Its capabilities empower businesses to stay informed about what people are saying about their brand on the internet, contribute to content development and engagement enhancement, and monitor interactions with customers in real-time.
Users commonly recommend the following:
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Try the free plan: Many users suggest trying Mention's free plan before committing to a paid subscription. This allows businesses to get a feel for the tool and see if it meets their needs without any financial commitment.
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Set up specific filters: Users recommend setting up specific filters in Mention to sift through content that is relevant to their business. By customizing the filters, businesses can ensure that they only receive notifications for mentions that matter to them.
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Use in conjunction with other tools: Many users recommend using Mention in conjunction with other PR and marketing tools for a more comprehensive monitoring solution. By combining Mention with other tools, businesses can enhance their analytics and tracking capabilities.
Overall, users find Mention to be a valuable tool for tracking brand mentions on the web. It is often suggested to take advantage of its dashboards, add all social media accounts to maximize benefits, and use it to monitor brand mentions or key conversations. However, some users mention that it may not be suitable for businesses with a limited budget, so it is recommended to evaluate the cost-effectiveness based on individual needs.
Attribute Ratings
Reviews
(1-22 of 22)Companies can't remove reviews or game the system. Here's why
September 21, 2022
Mention is a must have for any PR effort.
Score 10 out of 10
Vetted Review
Verified User
- Definite positive ROI on PR activities as it gives us the detailed view of our brand that is needed to respond in real time to any conversations.
- For the price, ROI is very easy to get from this tool and is also easy to get purchased as it doesn't require the normal procurement processes at large organizations.
- Only negative ROI might be on time spent in the tool as you may find yourself spending more time than you should monitoring your mentions :)
June 13, 2022
Support tool in SEO Branding
- Increase of indicators (SEO branding) in reports to clients.
April 14, 2020
Great as an additional monitoring service
- Fast and pretty easy to use
- Finds clients' online mentions other services have missed
- Allowed us to catch customer comments before they turned into complaints.
- Found critical brand mentions on news sources, like New York Times and Newsweek.
December 17, 2019
Mention Can Help You Improve Exposure of Your Business
- Mention has allowed us to acquire more links we would not have known about.
- Mention has allowed us to create new business relationships with sites that have benefited us both.
November 24, 2019
Finding all my brand mentions -- both good and bad
- Finding previously unknown article mentions in high-authority/industry publications that I could leverage to demonstrate authority.
- It's located dozens of people who steal my content.
November 20, 2019
Don't Mention It
November 20, 2019
A lightweight solution for monitoring across social media platforms
- Helps surface relevant content.
- Helps find relevant influencers or people to follow.
November 20, 2019
SashPrime's Mention Review
- More than anything it saves time, and that can never be overvalued.
November 19, 2019
A great all-around social listening tool, with a few caveats
- We are able to like/interact with our brand mentions in several social channels, even when the mention was not properly tagged. This has helped increase our number of followers and frequency of interaction.
- We are able to detect stories in the media and on blogs quickly and respond to amplify them in a timely fashion.
- Although it's still a rough feature, Mention's sentiment analysis helps to get an overall sense of negative/positive ratio of posts/articles.
November 12, 2019
Highly recommended!
- Helps you know what people are saying about your site/brand.
- Definitely, the positive impact revealed itself when we are decided to monitor our competitors. Mention helped us stay aware of all mentions for our competitors and we increased our PR presence by reaching out to bloggers and journalists who covered competitors in our niche.
- Customer feedback response time increased by 500%. In all honesty, I can't imagine monitoring every comment or tweet online that is in some way related to our brand - manually. Mention takes care of this and when we answer everyone swiftly, customer satisfaction grows rapidly.
- Improves our link building.
February 04, 2019
Mention powers your PR team
- It has helped us to manage our reputation better. We can spot negative mentions of our brand and reach out to those people.
- We use the influencer ranking feature when we enter new markets. It saves us time in identifying who is important.
- It reduces our time spent tracking what people say about us on social media.
January 16, 2019
Mention: the best tool you didn't know you needed!
- Mention helped to jumpstart and increase our link building strategy 100%. (AKA--we had none and then had something after getting Mention started.)
- Helps to monitor potential risks to the company and has helped us stay on top of any negative feedback that we would have missed otherwise.
- Mention helped us discover new influencers that we now work with and have had a positive impact on traffic, leads, and demos on our website.
December 06, 2018
A lightweight and affordable solution for monitoring your brand and others' on social media
- It has helped us be kept aware of the latest released by competitors.
- It helped us find a few people interested in our space as they were tweeting about our topic.
December 04, 2018
A great tool for seeing your press and social media mentions
- Visibility into Linkbuilding ROI
- Better Public Relations stats
- Mention has had a positive impact on my business because it gives people the impression that I was following them, even if I might not have been. It makes me appear active on all social media platforms, even if I ONLY look at my mentions each day!
- Because I have only used the free plan but have benefitted greatly, I would say that my ROI is fantastic!
- The only negative impact that Mention has is that I do get a daily email in my inbox, and it is one more thing to check. However, it is worth the time.
- At this point, the data to support if the results of using Mention has helped or hurt our Return on Investment. We are using wishful thinking to evaluate the effectiveness of using Mention. More time will be needed to determine the actual value of using Mention.
April 25, 2018
Are you being Mentioned?
- We are more aware than ever of the mentions of our business name online. Before, we were in the dark. I would only find out that someone mentioned our brand if I had actively searched for our brand.
- Because I am aware of when we are being mentioned, I am able to combat any negativity right away. When I am alerted to negative commentary, I have the ability to connect with that consumer and make them happy before the negativity impacts our brand.
- The time Mention saves me in researching our online mentions is priceless. Deep research is time-consuming and now I don't have to do that on my own.
April 25, 2018
Mention: See Where Your Business is Mentioned.
- We have started small and the entire marketing department consisted of one person. Considering the amount of work that's needed to do, Mention was a great tool for social media monitoring that helped to save some (or a lot of) time.
- Besides saving time, it also boosted confidence :) When you have a startup, it's always nice to see your name mentioned online (even if sometimes it was by your friends, there were times when it was Huffington Post.)
April 24, 2018
Mention Gives You 360° Visibility in Real Time
- At $29/month, Mention is a bargain. We are able to see potentially harmful news bits in real-time which gives us the time to craft a response and act quickly.
August 30, 2016
Using Mention Weekly
- It certainly saves me time
- Teaches a new method of using social media
- Stresses the importance of great customer service