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Users have found that 24sessions is an easy-to-use platform that simplifies data sharing and facilitates efficient scheduling of …
Overview
What is 24sessions, from MessageBird?
24sessions is a video customer engagement software solution, now from MessageBird since the April, 2021 acquisition. It supports scheduling, video calling experiences and analytics solution to drive the customer journey. It enables users to create video calls that comply with…
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What is 24sessions, from MessageBird?
24sessions is a video customer engagement software solution, now from MessageBird since the April, 2021 acquisition. It supports scheduling, video calling experiences and analytics solution to drive the customer journey. It enables users to create video calls that comply with security requirements…
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- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is 24sessions, from MessageBird?
24sessions, from MessageBird Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have found that 24sessions is an easy-to-use platform that simplifies data sharing and facilitates efficient scheduling of back-to-back meetings with clients. This has proven to be a valuable tool for customer interaction and data management. The high quality of 24sessions has enabled users to effectively respond to client questions and solve problems, resulting in increased customer satisfaction. Additionally, the ability to conduct video calls remotely has not only improved conversion rates but also provided a convenient solution for face-to-face communication with out-of-state individuals, enhancing personal interactions.
One of the key use cases of 24sessions is its effectiveness in filling in tax forms with and for clients. Users have reported that the software streamlines this process, allowing them to solve problems efficiently. Furthermore, 24sessions has been instrumental in conducting remote first-time resolution contacts with appointments, providing users with a seamless experience for resolving issues promptly. The software's branded platform has also proven beneficial for connecting with potential customers and shortening the sales process. Although some users have encountered bugs and had to switch to alternative products during crucial sales calls, they still plan to continue using 24sessions in hopes of future improvements.
Functionality and Value: Users have expressed positive opinions about the functionality and value provided by 24sessions. Many reviewers appreciate the easy overview of upcoming video meetings and the automatic device check, which ensures a smooth experience. Additionally, users find that 24sessions offers great value for its features, making it an affordable option compared to other applications.
Easy to Use and User-Friendly: The user-friendliness of 24sessions is highly praised by reviewers. They describe the program as extremely user-friendly and easy to use, with no unnecessary complexity. Users appreciate finding all the necessary options for conducting smooth conversations with clients, such as a chat box, screen sharing option, and the ability to see the client on any screen. The quick learning curve of the program is also highlighted by several users.
Flexibility and Customizability: Reviewers appreciate the flexibility and customizability offered by 24sessions. They like that it can be easily embedded with other tools and helps with their customer journey. The ability to customize their experience with brand colors, logo, and business name is seen as a valuable feature. This level of flexibility allows businesses to create a professional look aligned with their branding strategy while using 24sessions' features effectively.
Cons: Limited customization options: Some users have expressed frustration over the inability to customize the background with their own company logo or images, which they feel restricts personalization and branding opportunities. Inconvenient app switching for calling colleagues: Several reviewers have mentioned that having to switch apps for calling colleagues can be inconvenient and occasionally causes issues. This has been seen as a drawback by some users who prefer a more seamless communication experience. Video quality and limitations on group meetings: A number of users have reported that the video quality in 24sessions is not as good as Zoom, and they also find the recording files to be too large. Additionally, some users have found limitations on group meetings, where the product seems limited to around 6 people and dependent on bandwidth, to be a challenge.
Based on user feedback, the following recommendations have emerged:
- It is advisable to try 24Sessions or at least request an interactive demo to get a firsthand experience of its capabilities.
- Consider checking out 24Sessions as a reliable choice for high-quality video call software.
- Users recommend utilizing 24Sessions to effectively communicate and reduce operational costs.
- Explore other solutions in the marketplaces, as industry leaders are continuously improving session scheduling features.
- Enhance the look and feel of your business and convert more prospects into customers by trying out 24 Sessions.
Reviews
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I need a video call platform for video calls with coaching clients particularly that are booked in advance. It sends reminder emails and follow up emails as well as allowing changing the branding of the software. I have previously used it to record the sessions as well though that functionality has recently not been available now.
- Call reminders and follow up incl reviews
- Easy for the client to access the call without needing to download software
- Customizable branding
- Recording feature being available again
- Faster call set for spur of the moment, host initiated calls
- No ability to call in using a phone for those without internet/low speed access.
- Calling between 2 or more participants
- Follow up email
- Customisable branding
- Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
- Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
- Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
- Zoom and Google Meet
I use 24sessions predominantly as I have large discount with it and it works for scheduling clients. The user interface is helpful for past meetings.
24sessions is click and go - no account or software is needed for the client.
Zoom and Google Meet do have dial-in capabilities.
Zoom is more widely known so potentially more trusted for clients, even though similar abilities. Zoom is more customisable in the call (turn off certain thing or on others).
Google Meet is great for google account clients, but a surprising number don't have Google accts I've found.
24sessions is click and go - no account or software is needed for the client.
Zoom and Google Meet do have dial-in capabilities.
Zoom is more widely known so potentially more trusted for clients, even though similar abilities. Zoom is more customisable in the call (turn off certain thing or on others).
Google Meet is great for google account clients, but a surprising number don't have Google accts I've found.