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M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant …
Overview
What is M‑Files?
M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate…
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What is M‑Files?
M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process…
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- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is M‑Files?
M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate security and compliance.
The vendor's value proposition:
- EASE OF USE: M-Files increases productivity and improves work quality by making information easy to find and use.
- WORKFLOW AUTOMATION: M-Files increases consistency of work and reduces errors by automating workflows.
- COLLABORATION: M-Files enables superior customer experiences through a collaborative workspace.
- COMPLIANCE: M-Files reduces business risk by ensuring compliance.
M-Files is designed to improve business performance by helping people find and use information more effectively. Using artificial intelligence (AI) technologies, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories.
M‑Files Screenshots
M‑Files Integrations
- DocuSign
- AutoCAD
- AutoCAD LT
- ChronoScan
- Microsoft 365
- Google Workspace
- Salesforce CMS
- Microsoft Dynamics 365
- Adobe Sign
- Esri ArcGIS
- SAP
- Open Text eDocs
M‑Files Competitors
M‑Files Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | M-Files is available in 100+ countries through direct support or via the company's partner network. |
| Supported Languages | M-Files is available in 30+ languages: Albanian, Arabic, Bulgarian, Chinese (Simplified/PRC), Chinese (Traditional/Taiwan), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Macedonian, Mongolian, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese |
Frequently Asked Questions
Reviewers rate Availability highest, with a score of 9.1.
The most common users of M‑Files are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant improvements in document retention, retrieval, and collaboration. The software serves as a central repository for storing business-critical documentation, including customer data and agreements. It has helped organizations achieve a paperless office by archiving financial data and recording invitations to tender. M-Files has been instrumental in streamlining manufacturing operations, quality control systems, and corporate functions. It simplifies access to files and data from different databases and applications, improving search capabilities and facilitating workflow management. Users appreciate the high configurability of M-Files, enabling the creation of sophisticated systems for structured information. It is also utilized by individuals for managing business and personal documents, easily finding and organizing various types of files. M-Files has successfully been implemented in education institutions to organize and manage decades worth of contracts and contractual details. Risk intelligence analysts benefit from M-Files' AI support and metadata-driven properties when developing risk assessments. The software serves as a strategic DevOps platform and a main database for industrial asset management deployments. Additionally, it is relied upon for powerful workflow tools, allowing organizations to manage internal processes and support growth without additional staffing resources. Overall, M-Files provides efficient information and document management solutions across industries such as manufacturing, education, health, and social sectors.
Users commonly recommend M-Files for its security and affordability. They suggest trying it out and learning all its features to transform the way organizations operate. M-Files is recommended to organizations of all sizes and resources. Users appreciate the convenience of file sharing and the high-level security system provided by M-Files. They also recommend creating specific folders for each topic to enhance organization. Additionally, new users are encouraged to try M-Files.
Another common recommendation is due to M-Files being a next-generation intelligent content management platform. It is highly recommended by users, including business concerns and friends. They find it easy to use and almost bug-free, making it suitable for companies dealing with numerous files and documents. Suggestions include setting up low-hanging fruit in M-Files and utilizing online training materials. Effort should be put into information and document management models and architecture.
Furthermore, users highly recommend M-Files without second thought. They advise allocating sufficient time and resources for training and persuading colleagues for successful implementation. Users suggest trialing the M-Files solution before partnering with another Enterprise Content Management (ECM) vendor as adoption rate is critical for successful implementation. An improvement suggestion is to make the product OS and platform agnostic while implementing optional features into the standard version for a competitive advantage.
Overall, users recommend M-Files for its secure and affordable nature, its convenience in sharing files, its high-level security system, and its next-generation intelligent content management platform capabilities.
Attribute Ratings
Reviews
(1-25 of 68)Companies can't remove reviews or game the system. Here's why
March 03, 2023
Strong DMS
- The most powerful part of M-Files is workflow automation.
- System has quite a simple interface.
- Good integration with other applications like MS Dynamics.
- Workflow definitions need better graphical interface.
- M-Files API need documentation and complete samples.
- Files upload is very slow.
- Have to have better diagnostics and logging tools
March 01, 2023
Why M-Files
- The import tool is the best tool for data migration from other repositories. It helps a lot in migration from Documentum to M-Files.
- The API enables to add additional customized features which made M-Files different from other solutions where they won't be able to provide solution.
- User License Model with combined vaults makes organization very affordable like if one company has different organization and they are using concurrent licenses, they can they share those licenses within vaults if there is no load on other organization.
- There is need of text editor to be built in as currently MS Word is being used for adding more text and drawing features.
- Some views base reports would be with graphical presentation as to add reporting module, every organization can't always afford that.
- Regional Languages Support.
February 28, 2023
M-files and a small laboratory company
- Document management
- Workflows
- Easy access and intuitive to use
- More features without coding (for example more options for automatic naming of documents, more functions when changing workflow state, etc.).
- Customizable front page (work example: different kind of page depending the user's task or department).
- Editing notification settings by admin (not only by user).
February 14, 2023
M-files is great for document handling
- Document storage works well
- Search works well
- No problems with larger files
- REST API could have option to pad empty values to make it easier to parse to .csv from .json
- Process maps editing is not very smooth
February 09, 2023
M-Files...Use It Or Lose It
- Decent document search engine
- Notifies when action is needed
- Recently accessed history
- Search finds retired or superseded documents leading to potential confusion.
- Would like to be notified when employee completes Learning Rule I created.
- Hard to master as a beginner
September 02, 2022
2 thumbs up
- Content Management
- Support of Processes
- GUI configuration - Consistency of Architecture between metadata card positions
- Limitations on counts in vaults and associated Non-Doc objects
July 07, 2022
Satisfied user
- Saving and editing documents to the system
- User management
- Training documentation and monitoring
- Appearance of the Client version
- The whole system in Finnish
- The admin tool is a bit complicated to use
- Makes it quite easy to save documents that includes relevant metadata.
- Makes it quite easy to find relevant information and be sure that all relevant information is found.
- Possible to show documents in different views to ensure that it is shown where it is relevant.
- M-Files can be used as the interface for all relevant information in a company using APIs to access information saved in other applications and in folders.
- Improve the user interface.
June 07, 2022
Getting excited about document management
- It's easy to adjust. You can modify the system to better meet your needs.
- User-friendly.
- Metadata structure is systematic and easy understand and/or to modify.
- Photo archive properties.
- I would like to have pictograms in reporting.
May 09, 2022
Document Sharing Portal
- Document Sharing
- Tightly Integrated M-Files
- Simple Interface
- ESignature Option
May 03, 2022
Great Product, Great Team!
- They have a high level of customer service
- The sales/pilot team was truly a pleasure to work with
- The workflow tool is extremely user friendly
- workflow visibility
- API integrations to other applications is lacking
March 21, 2022
M‑Files has been a great solution for us!
- Version History
- File Management
- File Rights
- One interface for all
- Ability to add custom fields to virtual folder views
March 15, 2022
M-FIles as metadata machine and efficiency producer
- Free metadata is the key
- Capability to integrate to all sorts of solutions
- Agility in implementation
- User experience and user interface - however, now with the web interface we are on the right track
March 14, 2022
MPS: Measurable time savings enabled by document and information management with M-Files
- more efficient work
- increased data security
- user interface
- Any and all search across all objects
- Access management capabilities
- Accessibility across multiple device types
- User interface definitely needs improvements
- Speed could be much faster especially with large amounts of objects
- Administrative interface needs improvements
- API documentation needs improvements
March 11, 2022
You are on the right path to a user-friendly product
- Always available (Saas)
- No lost of data (Backups are done)
- Performance (Saas and desktop)
- Search functionalities and complexity
- Tailored datamodel per customer
- Difficulty understanding the product and its functions
- Consideration of customer feedback in product development
March 10, 2022
M-Files - Easy document management, easy life.
- Document hub/center
- Views (based on roles)
- Search
- They make it rather painless to re-think and re-do metadata or an information structure
- It is hard to stage changes in a controlled manner (test environment -> production)
- Mostly manual administration of changes
- Competitive offering to onboarding new customers
February 09, 2022
Great product to documentation
- Connectivity to other solutions
- Data sharing
- Easy to use
- Works pretty well together with Office 365
- The windows client is sometimes quite slow
- On small laptop screen it might be hard to use
- Touchscreen use is not easy
- Search should be easier
May 19, 2021
Decreased dependency on paper based processes.
- Quick access of information with up to date data.
- Easy to use interface that makes using the features and functionalities simple.
- Integrates seamlessly with our existing systems.
- High speed in upload and download of files.
- I found the set up complex, but once it was complete it is a powerful product.
May 16, 2021
M-Files review
Score 7 out of 10
Vetted Review
Verified User
- Easy to track contracts.
- Easy to record and price variations.
- Easy to keep a record of progress claimed.
- We are not allowed to access the admin vault by our reseller.
- I have been unable to find what the M-File policy is for this.
- It appears to me that this refusal is so we have to get the reseller to do any changes no matter how small so they can charge us.
- I am looking for a reseller that will allow us access to the admin vault. I have found this a frustrating exercise so far.
May 09, 2021
M-Files is best content management product
- Metadata based document management system.
- Effective searching of documents.
- Workflow based process.
- Inbuilt e-signing feature.
- Add-ons to Microsoft Office application.
- Applications to customize based on the business needs.
- AI based suggestions.
- Needs to improve in overall performance.
- User friendly user interface.
- Easy configuration of an application.
November 14, 2020
M-Files did not work for our law firm
Score 1 out of 10
Vetted Review
Verified User
- Good integration with Microsoft Office applications
- It is relatively fast
- Metadata structure can be adapted to fit each company's unique environment
- Customer support
- Customer support
- Customer support
June 09, 2020
M-Files is Great and Reliable for Our Hospital System's Policies and Forms. See What They Can Do for You!
- Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
- Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
- Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
- When our account was first live, shortly after that we had our one and only downtime. When I called for assistance, I was told that I needed to work with Strickland Solutions, who created our vault for M-Files. When I called my contacts there, they told me I needed to contact M-Files. It was frustrating and did get to the bottom of it. There are now account reps that I can work with if I need to but I would recommend (and I had already suggested) that the support team is well aware of what level of support each customer has for their account. My account rep does call to check in with me periodically, but seriously, we aren't having issues and are a very satisfied customer.
June 02, 2020
M-Files has my recommendation
- Document versioning is very easy and you can easily come back to earlier version
- You can define, which metadata is needed to each document type. This makes saving with correct metadata easier.
- Document sharing is easy and you can select, if you want to share a certain version or the newest one.
- NA
May 22, 2020
M-Files Review
- Workflow
- Version history
- Permissions: a "search" bar would be incredibly helpful for adding users on the permissions tab in the client and admin tool
- Search: sorts by document score and not document name, which is what most folks search on