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M‑Files

M‑Files

Overview

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate…

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Recent Reviews

TrustRadius Insights

M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant …
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Why M-Files

10 out of 10
March 01, 2023
Incentivized
As I have been consultant for M-Files, I implemented M-Files in almost 10 organizations. These organization were Manufacturing, Education, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Unavailable

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

The vendor's value proposition:

  • EASE OF USE: M-Files increases productivity and improves work quality by making information easy to find and use.
  • WORKFLOW AUTOMATION: M-Files increases consistency of work and reduces errors by automating workflows.
  • COLLABORATION: M-Files enables superior customer experiences through a collaborative workspace.
  • COMPLIANCE: M-Files reduces business risk by ensuring compliance.

M-Files is designed to improve business performance by helping people find and use information more effectively. Using artificial intelligence (AI) technologies, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories.

M‑Files Screenshots

Screenshot of M-Files - SearchScreenshot of M-Files - Profile openScreenshot of M-Files - PermissionsScreenshot of M-Files - Process mapsScreenshot of M-Files - Pinned items

M‑Files Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesM-Files is available in 100+ countries through direct support or via the company's partner network.
Supported LanguagesM-Files is available in 30+ languages: Albanian, Arabic, Bulgarian, Chinese (Simplified/PRC), Chinese (Traditional/Taiwan), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Macedonian, Mongolian, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Frequently Asked Questions

Laserfiche, OpenText Content Suite Platform, and Alfresco are common alternatives for M‑Files.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of M‑Files are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(147)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant improvements in document retention, retrieval, and collaboration. The software serves as a central repository for storing business-critical documentation, including customer data and agreements. It has helped organizations achieve a paperless office by archiving financial data and recording invitations to tender. M-Files has been instrumental in streamlining manufacturing operations, quality control systems, and corporate functions. It simplifies access to files and data from different databases and applications, improving search capabilities and facilitating workflow management. Users appreciate the high configurability of M-Files, enabling the creation of sophisticated systems for structured information. It is also utilized by individuals for managing business and personal documents, easily finding and organizing various types of files. M-Files has successfully been implemented in education institutions to organize and manage decades worth of contracts and contractual details. Risk intelligence analysts benefit from M-Files' AI support and metadata-driven properties when developing risk assessments. The software serves as a strategic DevOps platform and a main database for industrial asset management deployments. Additionally, it is relied upon for powerful workflow tools, allowing organizations to manage internal processes and support growth without additional staffing resources. Overall, M-Files provides efficient information and document management solutions across industries such as manufacturing, education, health, and social sectors.

Users commonly recommend M-Files for its security and affordability. They suggest trying it out and learning all its features to transform the way organizations operate. M-Files is recommended to organizations of all sizes and resources. Users appreciate the convenience of file sharing and the high-level security system provided by M-Files. They also recommend creating specific folders for each topic to enhance organization. Additionally, new users are encouraged to try M-Files.

Another common recommendation is due to M-Files being a next-generation intelligent content management platform. It is highly recommended by users, including business concerns and friends. They find it easy to use and almost bug-free, making it suitable for companies dealing with numerous files and documents. Suggestions include setting up low-hanging fruit in M-Files and utilizing online training materials. Effort should be put into information and document management models and architecture.

Furthermore, users highly recommend M-Files without second thought. They advise allocating sufficient time and resources for training and persuading colleagues for successful implementation. Users suggest trialing the M-Files solution before partnering with another Enterprise Content Management (ECM) vendor as adoption rate is critical for successful implementation. An improvement suggestion is to make the product OS and platform agnostic while implementing optional features into the standard version for a competitive advantage.

Overall, users recommend M-Files for its secure and affordable nature, its convenience in sharing files, its high-level security system, and its next-generation intelligent content management platform capabilities.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
September 28, 2018

M-Files Rocks!!!!

Tim Goetz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Being and end user of M-Files, I am in the Sales Dept and use it daily. I create Proposals using the templates and love it. I use it to look up customer contract information which is done very easily. All correspondence done with my customers is stored in M-Files so I am able to easily retrieve it.
Bottom line... "It makes my job that much easier!"
  • Creating Proposals: I use the templates in Word and Excel to create Pricing and Proposals on a daily basis.
  • Archiving Customer Information: I use the Outlook Plug in and archive all emails related to my customers and projects I am working on.
  • Retrieving Customer Information: The SEARCH feature makes life easy and I can easily find my customer information with a quick search.
  • I don't see any areas that need improvement. However, M-Files seams to find them and put them in the new releases before I even thought I needed them. For instance the highlighting of the search words.. very nice and makes it easy to find at a quick glance what I am looking for.
M-Files seams to have every area covered.. at least from my perspective. I can see where every dept at our company can use it.
  • I have nothing to do with the ROI of things.. I just know that I can quickly get a proposal out to a customer using the templates much faster than ever before. It fills in the customer information from our ERP System, saving me time in looking all that information up and retyping it in the proposal. Faster quotes means I have more time to move on to the next.. so Sales are ultimately increased. So bottom line.. more money for me and my company by making me more efficient.
  • Microsoft office integration - with Word-Excel-Outlook... I use these for saving to M-Files. or to create templates for proposals
I didn't do the integration.. but the end user part is simple.
  • none
There are no similar products that I have used. M-Files is one of a kind!
200
Human Resources keeps track of personal records, Contract department uses the Work flows, Sales dept uses it for quoting, Leasing dept uses it for keeping track of leases and workflow. Payroll dept uses it to keep track of commissions and uses the work flow for that as well. pretty much every area.
Software support specialists and IT dept staff
  • Workflow
  • Document Management
  • CRM
  • Proposal templates
  • Workflows for commission approvals
  • not sure
we could not live with out it.. M-Files has become a integral part of our day to day operation.
No
  • Product Features
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
Support is the key to a good purchase. If your vendor does not support the product, and you have to communicate with someone in a different country and can't understand them then it is not a product that I want.
wouldn't change a thing.
  • Implemented in-house
No
Change management was minimal
none
  • there were none
no
  • Online training
  • Self-taught
lots of information for using this.. the You Tube videos helped much as well.
depends on the type of person. I tend to jump in with both feet and push buttons to see what they do. but a general overview is helpful to get started.
I have not found anything that can't be configured. It suits all of our needs.
It is best to configure it to your needs or else it will not be adapted well by the staff.
Work with a specialist from M-Files or your dealer to make sure you are asking the correct questions.
No - we have not done any customization to the interface
No - we have not done any custom code
Again, work with M-Files or the dealership to make sure you have asked all the correct questions to configure/customize it.
Yes
it is worth it for the support and updates as they come out.
the software does everything we need and then some. Even stuff we didn't even know we needed.
No
The support from our Vendor is always exceptional. Fast Response, quick resolutions.
  • Templates
  • Outlook integration
  • Search features
  • CRM
  • None
Yes, but I don't use it
Easy to use. simple. Does everything I need it to do. Makes my job easier and saves me much time in generating proposals. It helps me keep track of those proposals as well as being able to look up contact information on an account and contract agreements at the click of a button.
do so much more than we need but has all the stuff we do need.
always there.
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
  • No
n/a
n/a
n/a
n/a
They knew what they were talking about.
They are always there to answer questions when needed.
Unlimited support of the software with updates
Let them do their job. They should know what they are doing.
Yes
went smother than i could imagine. didn't notice a thing other than the new features.
  • New features
  • not sure
No
No
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