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M‑Files

M‑Files

Overview

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate…

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Recent Reviews

TrustRadius Insights

M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant …
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TrustRadius Insights
TrustRadius Insights

Why M-Files

10 out of 10
March 01, 2023
Incentivized
As I have been consultant for M-Files, I implemented M-Files in almost 10 organizations. These organization were Manufacturing, Education, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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M‑Files

M‑Files

N/A
Unavailable

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

The vendor's value proposition:

  • EASE OF USE: M-Files increases productivity and improves work quality by making information easy to find and use.
  • WORKFLOW AUTOMATION: M-Files increases consistency of work and reduces errors by automating workflows.
  • COLLABORATION: M-Files enables superior customer experiences through a collaborative workspace.
  • COMPLIANCE: M-Files reduces business risk by ensuring compliance.

M-Files is designed to improve business performance by helping people find and use information more effectively. Using artificial intelligence (AI) technologies, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories.

M‑Files Screenshots

Screenshot of M-Files - SearchScreenshot of M-Files - Profile openScreenshot of M-Files - PermissionsScreenshot of M-Files - Process mapsScreenshot of M-Files - Pinned items

M‑Files Integrations

M‑Files Competitors

M‑Files Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesM-Files is available in 100+ countries through direct support or via the company's partner network.
Supported LanguagesM-Files is available in 30+ languages: Albanian, Arabic, Bulgarian, Chinese (Simplified/PRC), Chinese (Traditional/Taiwan), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Macedonian, Mongolian, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Frequently Asked Questions

Laserfiche, OpenText Content Suite Platform, and Alfresco are common alternatives for M‑Files.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of M‑Files are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(147)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant improvements in document retention, retrieval, and collaboration. The software serves as a central repository for storing business-critical documentation, including customer data and agreements. It has helped organizations achieve a paperless office by archiving financial data and recording invitations to tender. M-Files has been instrumental in streamlining manufacturing operations, quality control systems, and corporate functions. It simplifies access to files and data from different databases and applications, improving search capabilities and facilitating workflow management. Users appreciate the high configurability of M-Files, enabling the creation of sophisticated systems for structured information. It is also utilized by individuals for managing business and personal documents, easily finding and organizing various types of files. M-Files has successfully been implemented in education institutions to organize and manage decades worth of contracts and contractual details. Risk intelligence analysts benefit from M-Files' AI support and metadata-driven properties when developing risk assessments. The software serves as a strategic DevOps platform and a main database for industrial asset management deployments. Additionally, it is relied upon for powerful workflow tools, allowing organizations to manage internal processes and support growth without additional staffing resources. Overall, M-Files provides efficient information and document management solutions across industries such as manufacturing, education, health, and social sectors.

Users commonly recommend M-Files for its security and affordability. They suggest trying it out and learning all its features to transform the way organizations operate. M-Files is recommended to organizations of all sizes and resources. Users appreciate the convenience of file sharing and the high-level security system provided by M-Files. They also recommend creating specific folders for each topic to enhance organization. Additionally, new users are encouraged to try M-Files.

Another common recommendation is due to M-Files being a next-generation intelligent content management platform. It is highly recommended by users, including business concerns and friends. They find it easy to use and almost bug-free, making it suitable for companies dealing with numerous files and documents. Suggestions include setting up low-hanging fruit in M-Files and utilizing online training materials. Effort should be put into information and document management models and architecture.

Furthermore, users highly recommend M-Files without second thought. They advise allocating sufficient time and resources for training and persuading colleagues for successful implementation. Users suggest trialing the M-Files solution before partnering with another Enterprise Content Management (ECM) vendor as adoption rate is critical for successful implementation. An improvement suggestion is to make the product OS and platform agnostic while implementing optional features into the standard version for a competitive advantage.

Overall, users recommend M-Files for its secure and affordable nature, its convenience in sharing files, its high-level security system, and its next-generation intelligent content management platform capabilities.

Attribute Ratings

Reviews

(26-50 of 68)
Companies can't remove reviews or game the system. Here's why
May 16, 2020

Deploying M-Files, an EDM that can meet any organization's needs!

Jason von Innerebner | TrustRadius Reviewer
Jason von Innerebner
Senior Support Analyst
Doctors of BC (Non-profit Organization Management, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I highly recommend it. The versatility far outweighs the challenges. As long as you have a proper business analysis in place you will be successful. Know the power of understanding that there are probably 10 ways to do each task and depending on the direction you take will enable 100 more options down the road. Build your configuration deliberately and you will meet with success. I have not seen any other EDM product approach information governance the way this system does and because of that I love it!
May 16, 2020

Five years using and still enjoying the M-Files experience

Sarah M.C. von Innerebner | TrustRadius Reviewer
Sarah M.C. von Innerebner
Records Management Administrator
Doctors of BC (Non-profit Organization Management, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
M-Files centralizes documents to present in a filterable view based on metadata, this creates confidence that users are seeing the content that they need for what they have permission to access. There is a learning curve for users if they have not yet encountered an ECM in their career, to learn a new approach to document management and learning to share their content beyond themselves so their team has access or their successors have access. Content is no longer a silo to just a user's purview but can unite efforts for a team working together toward a common goal. These efforts can be automated in workflows to ensure steps are not missed and content is not seen by those not permitted for access. The administrator needs to be creative to listen to the business needs and configure the simplest solution for users, no easy task. This could mean coding the IML to detect terms and suggest the appropriate property or leveraging an automatic object or workflow to feed another filtered property, or adding a property, to automatically restrict access to a related document.
May 13, 2020

Make it easier and safer

Verified User
Administrator in Corporate
Management Consulting Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For filing of individual documents and document classes M-Files is unbeatable. If there is need to save folders or files with numerous different types of documents the saving is tedious and time consuming.
March 18, 2020

M-Files Review

Verified User
Manager in Corporate
Dairy Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
M-Files is well suited for document management and updating. It has good and extensive workflows and reminders. However, it is not visual on easy to learn (self-direction) and therefore users need extensive training even for simple tasks. Best systems are those that you can learn just by opening them and having a look. M-Files is not one of those systems. If you don't possess a certain type of engineer's logic it is super hard to learn to use and navigate through the system.
March 18, 2020

Flexible tool for document and metadata management

JK
Jukka Kuisma
ICT Specialist
Raute Oyj (Machinery, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
M-Files is suitable for many kinds of document management purposes and can also support processes in workflows and metadata management as a part of other IT tools.

I would not use M-Files for "heavy-duty" process data management (e.g. ERP).
December 30, 2019

Superb Document Management System

Verified User
Team Lead in Information Technology
Machinery Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is best to be used in document management, like quality and internal documents, such as legal and IT purposes. It has several features that help the user to find documents, and the main one is metadata. It is also a good tool to be integrated with your current ERP, because metadata can be used to easily find documents. It is less appropriate to be used fully by an Engineering area, due to missing functions related to file transmitters and other minor issues.
October 16, 2019

Good for file management and security; but not user friendly due to file view system

Özgür Erkek, MSc, PRINCE2® | TrustRadius Reviewer
Özgür Erkek, MSc, PRINCE2®
Exhaust Systems Supervisor
Ford Motor Company (Automotive, 10,001+ employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
M-files is being more required especially due to security purposes. I think more companies (especially big organizations) will require M-Files or similar programs in the future. Although user interface is easy to get used to, file management and view logic is quite different to MS Windows; which at this point creates a confusion for the users. It is a bit hard to get used to with file management/view logic. I think users lose much time to do correct/enough categorization in order to upload the documents.
August 09, 2019

An affordable and underestimated ECM platform

Verified User
Consultant in Information Technology
Computer Software Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
M-Files would be a perfect ECM platform for a company looking for a reasonably priced, easy to deploy product. Companies looking at Alfresco or SharePoint would definitely benefit from looking at M-Files as well.
July 12, 2019

Happy M-Files Review

Verified User
Employee in Manufacturing
Electrical/Electronic Manufacturing Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
M-Files is well suited for a manufacturing company or business looking for an established content management structure. It's a solution for version control, automated workflows, permission settings, quick searchable database and automated retention. Any company seeking ISO certifications or working towards standards should consider this system for managing their content. M-Files could be less appropriate for a company not wanting to customize the product, as it will take time to structure and implement to the company.
June 29, 2019

It's so easy that business people can do it (but don't let them do it alone)!

Yrjö Tolvanen | TrustRadius Reviewer
Yrjö Tolvanen
ICT Manager
Raute Oyj (Machinery, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any data management application where data content, workflows and integrations are needed, combined with document management are well suited for M-Files. Examples like service request & delivery management with technical documentation, sales activities management with quotations & contracts, marketing material and customer presentation material management, project status reporting with project documentation management. M-Files is not suited for heavy transaction requirements or reporting needing lots of calculation.
April 04, 2019

M-Files review

Verified User
Administrator in Information Technology
Packaging and Containers Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think M-Files fits in quite well for large scale needs to manage documents and also to create relations for documents to objects imported from for example an ERP. If a customer uses something else other than a Windows-based ecosystem it might create some issues. Otherwise M-Files is probably a good choice for managing documents.
October 15, 2018

Empower yourself with content, information and process

Todd Ek | TrustRadius Reviewer
Todd Ek
Senior Business Analyst
Marco, Inc. (Telecommunications, 1001-5000 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
M-Files is well suited for almost any environment, my favorite being Quality Management. It is a great fit for any compliance or regulated organization that wants to enhance compliance or is working towards compliance. M-Files powerfully assists with document control, change requests, audit planning, and execution, issue and risk management and training with a turn-key approach.
October 12, 2018

M-Files is great!

Verified User
Advisor in Sales
Information Technology and Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
M-Files has applications in nearly all of our departments. We use it to manage Human Resource documents as well as the hiring process. M-Files is the starting point and repository for all of our contracts. All documents are stored and managed in M-Files as well. It is ingrained in everything we do.
October 12, 2018

M-Files

Verified User
Employee in Legal
Marketing & Advertising Company, 501-1000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it is a perfect solution for a company such as ours, a basic contract storage database that also allows you to keep track of contract expiry. Anything more advanced, or needing specific integrations completed, I would probably recommend a different service.
October 08, 2018

M-Files is the Document Management Solution We Needed

Matthew Sirois | TrustRadius Reviewer
Matthew Sirois
Director - Data Governance
LiDestri Food & Drink (Food & Beverages, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

M-Files is specifically well suited for document management, especially when the population documents are significant. When the number of documents is small, that advantages of using M-Files may be offset by the need to setup an appropriate document type and metadata structure.

M-Files is also excellent at managing customized workflows.

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