Skip to main content
TrustRadius
M‑Files

M‑Files

Overview

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate…

Read more
Recent Reviews

TrustRadius Insights

M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant …
Continue reading

Why M-Files

10 out of 10
March 01, 2023
Incentivized
As I have been consultant for M-Files, I implemented M-Files in almost 10 organizations. These organization were Manufacturing, Education, …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

180 people also want pricing

Alternatives Pricing

What is DocuWare?

DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare…

What is Planview ProjectPlace?

Projectplace is a collaborative work management solution. The vendor says the product is built with teams of all sizes and complexity in mind, from virtual teams of five to entire global enterprises with tens of thousands of active users. It is also designed to incorporate waterfall and agile…

Return to navigation

Product Details

What is M‑Files?

M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

The vendor's value proposition:

  • EASE OF USE: M-Files increases productivity and improves work quality by making information easy to find and use.
  • WORKFLOW AUTOMATION: M-Files increases consistency of work and reduces errors by automating workflows.
  • COLLABORATION: M-Files enables superior customer experiences through a collaborative workspace.
  • COMPLIANCE: M-Files reduces business risk by ensuring compliance.

M-Files is designed to improve business performance by helping people find and use information more effectively. Using artificial intelligence (AI) technologies, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories.

M‑Files Screenshots

Screenshot of M-Files - SearchScreenshot of M-Files - Profile openScreenshot of M-Files - PermissionsScreenshot of M-Files - Process mapsScreenshot of M-Files - Pinned items

M‑Files Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesM-Files is available in 100+ countries through direct support or via the company's partner network.
Supported LanguagesM-Files is available in 30+ languages: Albanian, Arabic, Bulgarian, Chinese (Simplified/PRC), Chinese (Traditional/Taiwan), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Macedonian, Mongolian, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Frequently Asked Questions

Laserfiche, OpenText Content Suite Platform, and Alfresco are common alternatives for M‑Files.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of M‑Files are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(147)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant improvements in document retention, retrieval, and collaboration. The software serves as a central repository for storing business-critical documentation, including customer data and agreements. It has helped organizations achieve a paperless office by archiving financial data and recording invitations to tender. M-Files has been instrumental in streamlining manufacturing operations, quality control systems, and corporate functions. It simplifies access to files and data from different databases and applications, improving search capabilities and facilitating workflow management. Users appreciate the high configurability of M-Files, enabling the creation of sophisticated systems for structured information. It is also utilized by individuals for managing business and personal documents, easily finding and organizing various types of files. M-Files has successfully been implemented in education institutions to organize and manage decades worth of contracts and contractual details. Risk intelligence analysts benefit from M-Files' AI support and metadata-driven properties when developing risk assessments. The software serves as a strategic DevOps platform and a main database for industrial asset management deployments. Additionally, it is relied upon for powerful workflow tools, allowing organizations to manage internal processes and support growth without additional staffing resources. Overall, M-Files provides efficient information and document management solutions across industries such as manufacturing, education, health, and social sectors.

Users commonly recommend M-Files for its security and affordability. They suggest trying it out and learning all its features to transform the way organizations operate. M-Files is recommended to organizations of all sizes and resources. Users appreciate the convenience of file sharing and the high-level security system provided by M-Files. They also recommend creating specific folders for each topic to enhance organization. Additionally, new users are encouraged to try M-Files.

Another common recommendation is due to M-Files being a next-generation intelligent content management platform. It is highly recommended by users, including business concerns and friends. They find it easy to use and almost bug-free, making it suitable for companies dealing with numerous files and documents. Suggestions include setting up low-hanging fruit in M-Files and utilizing online training materials. Effort should be put into information and document management models and architecture.

Furthermore, users highly recommend M-Files without second thought. They advise allocating sufficient time and resources for training and persuading colleagues for successful implementation. Users suggest trialing the M-Files solution before partnering with another Enterprise Content Management (ECM) vendor as adoption rate is critical for successful implementation. An improvement suggestion is to make the product OS and platform agnostic while implementing optional features into the standard version for a competitive advantage.

Overall, users recommend M-Files for its secure and affordable nature, its convenience in sharing files, its high-level security system, and its next-generation intelligent content management platform capabilities.

Attribute Ratings

Reviews

(26-50 of 67)
Companies can't remove reviews or game the system. Here's why
Jason von Innerebner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The M-Files product has forced us to be critical of our processes and deliberate in the change process. This is bringing a standardization to our organization that is producing a better team dynamic between the working groups.
  • It is becoming easier for our colleagues to move to new roles in the organization without losing their previous work. Dynamic access rights ensure that people have access to the data they need to do their job even when their job changes.
  • Integration into systems such as Active Directory ensure it's not another system to update as organizational changes happen. This reduces the IT overhead for on-boarding and off-boarding users.
  • Having a full audit trail of who made what changes to documents makes auditing changes simple. The previous "network folders" just didn't capture any of those changes.
Sarah M.C. von Innerebner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Positive: Collaborating on documents across teams.
  • Positive: Reduction in duplicate documents.
  • Positive: Transparency of authorship.
  • Positive: Permission restriction on business process workflows.
  • Negative: Change management to align the organization with new tools and sunset legacy systems.
March 18, 2020

M-Files Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Increased compliance with requirements from authorities.
  • Less manual work.
  • Expensive system development, most features were not included in the first definition phase and had to be done as a separate change management task.
Özgür Erkek, MSc, PRINCE2® | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • It brings security as file sharing is limited to M-Files - We do not attach any confidential files anymore, only share them via M-Files.
  • It maintains information to be kept inside the company as it is not being stored in local hard drives.
  • It causes users to spend a lot of time while doing categorization, file views and document uploads.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • With any ECM platform, sharing and accountability of information is now possible.
  • The time spent trying to find current information has been reduced and sped up productivity.
  • User acceptance and training is minimal but still a concern that impacts the business.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Compliance and history storage for audits.
  • Quick retrieval of documents - time reduction.
  • Structure - elimination of duplicates, paper copies, and multiple databases.
  • Traceability - workflows and assignments help locate status of documentation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Staff is enabled to focus more on value-added tasks and projects rather than filing paper copies.
  • Has enabled company to reduce the amount of paper use and hard copy file storage by 90%.
  • Document control has been streamlined so most current copies are readily available, reducing errors.
April 04, 2019

M-Files review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Before M-Files documents were spread out to two different "systems" and documents were difficult to find. With M-Files finding documents became efficient.
  • Document revisions and maintaining revisions is improved after implementing M-Files.
Todd Ek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • M-Files has let us do more with less. We always look to M-Files to streamline operations.
  • We have increased our efficiency in all areas of business and rarely fret about purchasing more licences to add individuals to the process.
October 12, 2018

M-Files

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Efficiency. We experienced high turnover with the integration so this allows for contract management to take place, even when the department is no longer privy to the agreement and when it may be up for renewal, termination, etc.
Matthew Sirois | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • M-Files has greatly improved our ability to manage a large library of raw material and packaging specification documents. General users now have simplified and improved access to these critical documents, and we have gained a greatly improved ability to manage and maintain this library going forward. This has meant significant time savings and improvements in efficiency in multiple functional areas.
  • M Files has afforded us the ability to develop processes and workflows on the fly. M-Files is particularly well suited to the development of processes, since it is easily updatable and generally quite flexible. This has proven to be of great benefit in instances where our organization lacks an established process in the first place, as it allows us to experiment and develop one organically.
September 28, 2018

M-Files Rocks!!!!

Tim Goetz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I have nothing to do with the ROI of things.. I just know that I can quickly get a proposal out to a customer using the templates much faster than ever before. It fills in the customer information from our ERP System, saving me time in looking all that information up and retyping it in the proposal. Faster quotes means I have more time to move on to the next.. so Sales are ultimately increased. So bottom line.. more money for me and my company by making me more efficient.
September 25, 2018

M-Files review

John Kujawa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • All positive. There has definitely been efficiency improvements when searching and retrieving documents. Allowed us to remove paper file cabinets.
  • The only negative is it seems that new features are add-on's, meaning we have to pay for that functionality. Why is this not part of the base product that we aleady pay software maintenance for?
Return to navigation