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M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant …
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What is M‑Files?
M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate…
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What is M‑Files?
M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process…
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is M‑Files?
M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate security and compliance.
The vendor's value proposition:
- EASE OF USE: M-Files increases productivity and improves work quality by making information easy to find and use.
- WORKFLOW AUTOMATION: M-Files increases consistency of work and reduces errors by automating workflows.
- COLLABORATION: M-Files enables superior customer experiences through a collaborative workspace.
- COMPLIANCE: M-Files reduces business risk by ensuring compliance.
M-Files is designed to improve business performance by helping people find and use information more effectively. Using artificial intelligence (AI) technologies, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories.
M‑Files Screenshots
M‑Files Integrations
- DocuSign
- AutoCAD
- AutoCAD LT
- ChronoScan
- Microsoft 365
- Google Workspace
- Salesforce CMS
- Microsoft Dynamics 365
- Adobe Sign
- Esri ArcGIS
- SAP
- Open Text eDocs
M‑Files Competitors
M‑Files Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | M-Files is available in 100+ countries through direct support or via the company's partner network. |
| Supported Languages | M-Files is available in 30+ languages: Albanian, Arabic, Bulgarian, Chinese (Simplified/PRC), Chinese (Traditional/Taiwan), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Macedonian, Mongolian, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese |
Frequently Asked Questions
Reviewers rate Availability highest, with a score of 9.1.
The most common users of M‑Files are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
M-Files is a versatile software that is widely used across various industries and departments. Users have reported significant improvements in document retention, retrieval, and collaboration. The software serves as a central repository for storing business-critical documentation, including customer data and agreements. It has helped organizations achieve a paperless office by archiving financial data and recording invitations to tender. M-Files has been instrumental in streamlining manufacturing operations, quality control systems, and corporate functions. It simplifies access to files and data from different databases and applications, improving search capabilities and facilitating workflow management. Users appreciate the high configurability of M-Files, enabling the creation of sophisticated systems for structured information. It is also utilized by individuals for managing business and personal documents, easily finding and organizing various types of files. M-Files has successfully been implemented in education institutions to organize and manage decades worth of contracts and contractual details. Risk intelligence analysts benefit from M-Files' AI support and metadata-driven properties when developing risk assessments. The software serves as a strategic DevOps platform and a main database for industrial asset management deployments. Additionally, it is relied upon for powerful workflow tools, allowing organizations to manage internal processes and support growth without additional staffing resources. Overall, M-Files provides efficient information and document management solutions across industries such as manufacturing, education, health, and social sectors.
Users commonly recommend M-Files for its security and affordability. They suggest trying it out and learning all its features to transform the way organizations operate. M-Files is recommended to organizations of all sizes and resources. Users appreciate the convenience of file sharing and the high-level security system provided by M-Files. They also recommend creating specific folders for each topic to enhance organization. Additionally, new users are encouraged to try M-Files.
Another common recommendation is due to M-Files being a next-generation intelligent content management platform. It is highly recommended by users, including business concerns and friends. They find it easy to use and almost bug-free, making it suitable for companies dealing with numerous files and documents. Suggestions include setting up low-hanging fruit in M-Files and utilizing online training materials. Effort should be put into information and document management models and architecture.
Furthermore, users highly recommend M-Files without second thought. They advise allocating sufficient time and resources for training and persuading colleagues for successful implementation. Users suggest trialing the M-Files solution before partnering with another Enterprise Content Management (ECM) vendor as adoption rate is critical for successful implementation. An improvement suggestion is to make the product OS and platform agnostic while implementing optional features into the standard version for a competitive advantage.
Overall, users recommend M-Files for its secure and affordable nature, its convenience in sharing files, its high-level security system, and its next-generation intelligent content management platform capabilities.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
March 01, 2023
Why M-Files
As I have been consultant for M-Files, I implemented M-Files in almost 10 organizations. These organization were Manufacturing, Education, health, Social Sector, Public Sector, Oil and Gas Sector, etc.
There were different problems in different organizations, but the main one was with Oil and Gas Sector, who were using Documentum and they wanted to replace with M-Files. The organization is now using M-Files in Operations Department, Engineering Dept. and 8 other Departments. Due to COVID situation they are not fully dependent on M-Files and also now SAP integration has been done which is also favoring in Organizational Operations from remote. The main difference in Documentum and M-Files was that Documentum they used to implement on 4-5 Server Machines and when they require an other implementation they were to replica these exercise and again need 4-5 serve Machines where in M-Files there is Vault concept which reduce Hardware and Maintenance Cost with Minimum Administrative Support can manage different organization of one company in Single Installation by creating Separate Vaults.
- The import tool is the best tool for data migration from other repositories. It helps a lot in migration from Documentum to M-Files.
- The API enables to add additional customized features which made M-Files different from other solutions where they won't be able to provide solution.
- User License Model with combined vaults makes organization very affordable like if one company has different organization and they are using concurrent licenses, they can they share those licenses within vaults if there is no load on other organization.
- There is need of text editor to be built in as currently MS Word is being used for adding more text and drawing features.
- Some views base reports would be with graphical presentation as to add reporting module, every organization can't always afford that.
- Regional Languages Support.
- As I said in a company it saved 400% hardware cost and 20% human resource reduction after M-Files implementation.
- For archiving only is not beneficial.
- Helped Originations in COVID to run their operations remotely.
- MS Teams.
- Now operations are controlled remotely.
As there is SAP module available so it was not so difficult.
M-Files is with totally unique features from these solutions, one of major is all these solutions have folder structure where M-Files has content based structure. Secondly one of major features is that it enables integration with filters to search within Drawing Documents, most solutions do not offer this feature.
30
Its Educational University, where All student Record are maintained on M-files including Supporting Departments like HR, FInance Procurement so on, Futher we are planning to use for Library Management and Research Material Management.
3
As i my self is the only certified person in country for M-files, infact i brought m-files in Pakistan. with me there are 2 other guys whom i have trained on it.
- Maintaining Core Business of University means Student Record
- Maintaining Supporting Depts Documents and Workflows
- Geeting Paperless Enviroments by using M-files in all areas
- Direct Scanning of Documents in M-files
- Controlling All Stages Scanning, contenting & QC through M-files
- Concurrent Users Licensing is benefiting organization when using in shifts same licenses are used for other shift it saves the cost.
- By integration other Solutions Like SharePoint, GoogleDirve, Local folders etc
- Integration Online Forms
No
- Product Features
- Product Usability
- Product Reputation
A Single product with Multi-features
The only factor that will affect it will be COST. as in Pakistan there should more Service Providers who can be competitors to lower the product cost, and that will provide more coverage.
- Implemented in-house
- Third-party professional services
we implemented with Ourselves and support company as well. Starting form requirements gathering, Requirements document Development, Configuratio and Implmentaiton and further Integration with Other Solution using API
Yes
first was to implement basic version with required needs and then integration in 2nd phase
Change management was a minor issue with the implementation
As usual user resistance was there but that was handled by involving top management.
- Support as current implementation is in Lahore where implementation team was coming from Karachi man 1000 km away and in COVID it was delayed because of limited implementation sources in country. There should more Serive Providers in Pakistan
Not because of Cost and usuually all problem are solved.
No
Yes, when i was with implementation team, there was many projects where extra support was required and M-files team supported fully by providing out of way support by developing some additional integration features. that helped us to WIN the big project in our country.
- Document Importing like from Drag & Drop, Ms-Office, folders etc
- Integrated Workflow Module
- Multi-vault Feature
- Not difficult but need training using Kit.
Yes
With all possible feature which are required in mobile module
No any because we dont have other option.
There should be more vendors to make competition
October 12, 2018
Pleasantly pleased couldn't be happier with program
We use M-files to manage our QA documentation.
- Very user friendly
- You can easily locate your documents within moments by using the search
- We were able to bring information from other databases to retrieve information so lessen manual input of metadata within M-files.
- Very nice reporting feature - we use to create an index tracing material to part.
- I have not seen any issues that affect our use
- Efficiency
- Compliance
- Productivity
- Fabtrol database
It department was involved in this process with the M-files team
We had been trying to look at Laserfiche but the reps did not get back to us. M-files team was active and worked closely with us to achieve what we required.
10
Quality and IT departments. Looking at broadening this to other departments.
2
We have one from the IT department and 1 from the Quality department
- managing and tracing parts
- creating reports for a build book (all parts associated to a product)
- ease of locating documents
- connecting with other databases
- categorizing unique classes for our business
- unknown at this particular time
Yes
we had a manual system previously
- Price
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
wouldn't change
- Implemented in-house
Change management was minimal
We began with one department using this program which is beginning to escalate to other departments using this program.
- I wouldn't call it issues but you need to have your structure and requirements prepared. M-files is very helpful in assisting.
- Online training
We had online conference call training with a recording to use later as needed
Be prepared, look at how you want to use this program.
Yes - we have customized the interface extensively
We wanted something that would work specific to our company. M-files was helpful in achieving this.
Categories were customized to suit our company, other database information was pulled into M-files.
When we were starting up and wanted to pull information from other databases and create various classes.
- filling in the metadata
- locating documents within M-files
- I haven't found any difficulties.
Yes, but I don't use it
- we have integrated with other databases
IT department was involved in this
This was done with IT involvement, unsure what was used.
IT department was involved with this segment
IT department was involved in this.
IT department was involved with this, but I found them very helpful.
- This is a question that our IT department deals with
- This is a question that our IT department deals with
September 28, 2018
M-Files Rocks!!!!
Being and end user of M-Files, I am in the Sales Dept and use it daily. I create Proposals using the templates and love it. I use it to look up customer contract information which is done very easily. All correspondence done with my customers is stored in M-Files so I am able to easily retrieve it.
Bottom line... "It makes my job that much easier!"
Bottom line... "It makes my job that much easier!"
- Creating Proposals: I use the templates in Word and Excel to create Pricing and Proposals on a daily basis.
- Archiving Customer Information: I use the Outlook Plug in and archive all emails related to my customers and projects I am working on.
- Retrieving Customer Information: The SEARCH feature makes life easy and I can easily find my customer information with a quick search.
- I don't see any areas that need improvement. However, M-Files seams to find them and put them in the new releases before I even thought I needed them. For instance the highlighting of the search words.. very nice and makes it easy to find at a quick glance what I am looking for.
- I have nothing to do with the ROI of things.. I just know that I can quickly get a proposal out to a customer using the templates much faster than ever before. It fills in the customer information from our ERP System, saving me time in looking all that information up and retyping it in the proposal. Faster quotes means I have more time to move on to the next.. so Sales are ultimately increased. So bottom line.. more money for me and my company by making me more efficient.
- Microsoft office integration - with Word-Excel-Outlook... I use these for saving to M-Files. or to create templates for proposals
I didn't do the integration.. but the end user part is simple.
- none
There are no similar products that I have used. M-Files is one of a kind!
200
Human Resources keeps track of personal records, Contract department uses the Work flows, Sales dept uses it for quoting, Leasing dept uses it for keeping track of leases and workflow. Payroll dept uses it to keep track of commissions and uses the work flow for that as well. pretty much every area.
Software support specialists and IT dept staff
- Workflow
- Document Management
- CRM
- Proposal templates
- Workflows for commission approvals
- not sure
No
- Product Features
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
Support is the key to a good purchase. If your vendor does not support the product, and you have to communicate with someone in a different country and can't understand them then it is not a product that I want.
wouldn't change a thing.
- Implemented in-house
No
Change management was minimal
none
- there were none
- Online training
- Self-taught
depends on the type of person. I tend to jump in with both feet and push buttons to see what they do. but a general overview is helpful to get started.
It is best to configure it to your needs or else it will not be adapted well by the staff.
Work with a specialist from M-Files or your dealer to make sure you are asking the correct questions.
Work with a specialist from M-Files or your dealer to make sure you are asking the correct questions.
No - we have not done any customization to the interface
No - we have not done any custom code
Again, work with M-Files or the dealership to make sure you have asked all the correct questions to configure/customize it.
Yes
it is worth it for the support and updates as they come out.
No
The support from our Vendor is always exceptional. Fast Response, quick resolutions.
- Templates
- Outlook integration
- Search features
- CRM
- None
Yes, but I don't use it
- No
n/a
n/a
n/a
Unlimited support of the software with updates
Let them do their job. They should know what they are doing.
Yes
went smother than i could imagine. didn't notice a thing other than the new features.
- New features
- not sure
No
No