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Mhelpdesk

Mhelpdesk

Overview

What is Mhelpdesk?

Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over…

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Recent Reviews

TrustRadius Insights

mHelpDesk is a user-friendly software that provides end-to-end customer service capabilities, making it a valuable tool for various …
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Pricing

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mHelpDesk

$169

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://mhelpdesk.com/pricing/details/?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month
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Product Demos

Easy Equipment Service Scheduling With mHelpDesk

YouTube

From Scheduled to Paid: mHelpDesk makes Job Management Easy

YouTube
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Product Details

What is Mhelpdesk?

Mhelpdesk Competitors

Mhelpdesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

Mhelpdesk starts at $49.

ServiceMax and ServiceTrade are common alternatives for Mhelpdesk.

The most common users of Mhelpdesk are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(11)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

mHelpDesk is a user-friendly software that provides end-to-end customer service capabilities, making it a valuable tool for various businesses. With this platform, users can easily schedule, report on field activities, and generate invoices. It offers instant notifications and allows staff to easily update information, ensuring that customers are kept informed about work order status and any issues that arise. The software's streamlined features, such as work order management and simplified scheduling of technicians, make it particularly useful for businesses in need of efficient organization and management. Users appreciate the ability to assign tasks and anticipate the need for increased usage as their workload grows. However, some users have expressed concerns regarding the software's lack of robust customer service and reporting features. Requests for additional features and improvements are not always addressed, leading to slow support response times and occasional software performance issues impacting operations. Despite these shortcomings, mHelpDesk remains generally liked by users as it helps them stay connected, solve everyday work issues quickly, streamline processes, and improve overall efficiency.

Intuitive and User-Friendly Interface: Many users have praised mHelpDesk for its intuitive and user-friendly interface. They have consistently found it easy to navigate, making tasks simple to accomplish. The positive feedback from these users indicates that the software provides a seamless experience for a wide range of users.

Customizable Categories and Custom Reporting Options: Users highly value the customizable categories and custom reporting options offered by mHelpDesk. These features allow them to personalize their organization and analysis of data, resulting in more efficient workflows. The number of reviewers mentioning this pro demonstrates that it is a significant advantage of the software.

Automation Features and Integration with Other Platforms: The automation features of mHelpDesk, such as customer database management, work order tracking, lead generation, and integration with platforms like QuickBooks, Salesforce, and Zapier are widely appreciated by users. This praise highlights how these capabilities streamline business processes and improve overall efficiency.

Difficulty Tracking Negative Quantities: Several users have expressed difficulty in tracking negative quantities in a Job/WO, such as items being credited back or exchanged. They find it challenging to accurately reflect these changes within the software.

Delays in Support Ticket Replies: Some users have experienced significant delays in receiving replies to their support tickets. This delay has caused frustration and inconvenience for those seeking assistance with technical issues or inquiries.

Confusing Reporting Feature: The reporting feature is not user-friendly and can be confusing for some users. Navigating the options and generating the desired reports efficiently proves to be a challenge for them.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 8 out of 10
Vetted Review
Verified User
Our entire organization uses it. Our biggest issue is that we user our outlook calandars for scheduling and the mhelpdesk calendar does not tie in with that, so we double enter. Mhelpdesk does integrate great with quickbooks though.
  • The timer to track the technicians time is wonderful.
  • Integrates well with QuickBooks.
  • The mobile app is great.
  • More platforms for the mobile ap will be helpful.
  • Integrating w/ Outlook for calendar would be nice.
Does it integrate w/ my current accounting software? Utilize it to it's fullest.
  • Better tracking of time and improved speed in which invoices are generated and sent.
This software is great for both my in house techs and my onsite techs.
  • Vendor implemented
  • Implemented in-house
It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
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