easy to understand and intuitive, making training easy
It allows us to collaborate on a trusted centralized platform with team members located in many different areas and several working from …
Overview
What is MiaRec Conversation Analytics?
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and…
Recent Reviews
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What is MiaRec Conversation Analytics?
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://info.miarec.com/request-custom…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is MiaRec Conversation Analytics?
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale.
MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more across customer interactions.
MiaRec ultimately aims to help users:
- Improve Contact Center Efficiency and Productivity
- Improve Customer and Agent Retention
- Enhance CX and Increase Customer Satisfaction
- Minimize liability and comply with legal requirements
- Improve marketing and business intelligence
MiaRec Conversation Analytics Screenshots
MiaRec Conversation Analytics Integrations
MiaRec Conversation Analytics Competitors
MiaRec Conversation Analytics Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | United States, Canada, Denmark, Mexico, France, Spain, Sweden, Germany, Italy, United Kingdom, Brazil, Switzerland, Portugal |
| Supported Languages | English, Spanish, French, Portuguese (Brazilian version) |
MiaRec Conversation Analytics Downloadables
MiaRec Conversation Analytics Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 60% |
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Reviews and Ratings
(1)Reviews
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April 06, 2022
easy to understand and intuitive, making training easy
It allows us to collaborate on a trusted centralized platform with team members located in many different areas and several working from home. The user interface is clean, easy to understand, and intuitive, making training easy. We are also impressed by the improvements and new features that have been released in such a short time. Their team works hard to create new features all the time.
- The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
- Customizing the chat icon was easy, and changes can be implemented on the site in seconds.
- they are powerful routing mechanisms that allow us to create the workflows we need
- I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.
- You can customize the settings to only ring during business hours
- at any time of the day if even night calls are important
- Sometimes when we click to call, 2 additional numbers are added and the number is logged
- Putting clients on hold and transferring clients is very easy.