easy to understand and intuitive, making training easy
It allows us to collaborate on a trusted centralized platform with team members located in many different areas and several working from …
Overview
What is MiaRec Conversation Analytics?
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and…
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What is MiaRec Conversation Analytics?
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://info.miarec.com/request-custom…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Clari Copilot helps revenue teams win revenue-critical moments. Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers: Real-time battlecards and monologue alerts, so reps can navigate objections with ease and…
What is Mediafly Intelligence360?
Mediafly Intelligence360, based on InsightSquared's solution acquired by Mediafly in 2021, is a sales analytics and development platform that also supports demand generation analytics and SaaS reporting. It is designed for providing insights into sales processes, closing rates, pipeline and revenue…
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is MiaRec Conversation Analytics?
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale.
MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more across customer interactions.
MiaRec ultimately aims to help users:
- Improve Contact Center Efficiency and Productivity
- Improve Customer and Agent Retention
- Enhance CX and Increase Customer Satisfaction
- Minimize liability and comply with legal requirements
- Improve marketing and business intelligence
MiaRec Conversation Analytics Screenshots
MiaRec Conversation Analytics Integrations
MiaRec Conversation Analytics Competitors
MiaRec Conversation Analytics Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | United States, Canada, Denmark, Mexico, France, Spain, Sweden, Germany, Italy, United Kingdom, Brazil, Switzerland, Portugal |
| Supported Languages | English, Spanish, French, Portuguese (Brazilian version) |
MiaRec Conversation Analytics Downloadables
MiaRec Conversation Analytics Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 60% |
